Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 204,808 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 204,808 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 13th September 2025

5955

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Incredibly difficult / almost impossible to fasten”

Helpful Report

Posted 5 years ago

We are so sorry to hear this Joanne. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we'll get a replacement or refund sorted for you. Thank you. Team OB

Posted 5 years ago

“I have not yet received this item”

Helpful Report

Posted 5 years ago

Hi Louise, we're sorry to hear that you haven't received your item yet. If you could please email our customer service team at askus@oliverbonas.com with your order number and they will be able to help you with this. Thanks, Team OB

Posted 5 years ago

“The plates were broken on arrival. Very poor packaging. I am waiting to hear from Oliver Bonas about a replacement set but I don’t think that there will be a problem when they eventually respond to my email.”

Helpful Report

Posted 5 years ago

Hi there Sara, thanks for getting in touch and for letting us know. We are so sorry to hear your plates have arrived broken. Please bear with our customer service team as they are all being stretched incredibly thin at the moment. They will be in touch soon to get a replacement processed. Thank you, Team OB

Posted 5 years ago

“I can’t write a review as my parcel is missing, I have emailed your customers services and awaiting a reply. Many thanks Carolyn Newman”

Helpful Report

Posted 5 years ago

Hi there Carolyn, thanks for getting in touch and for letting us know. We are so sorry to hear this still hasn't arrived. Please bear with our customer service team as they are all being stretched incredibly thin at the moment. They will be in touch soon to get this looked into. Thank you, Team OB

Posted 5 years ago

“Ordered two very beautiful flower pots for my wife's birthday. Sadly both were broken when I opened the package, delivered to my doorstep. Poorly wrapped in a box that was far too big. They had smashed each other.”

Helpful Report

Posted 5 years ago

We are so sorry to hear this James. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we'll get a replacement or refund sorted for you. Thank you. Team OB

Posted 5 years ago

“one Of the coasters has rust in it! Not happy”

Helpful Report

Posted 5 years ago

We are so sorry to hear this Khushi. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we'll get a replacement or refund sorted for you. Thank you. Team OB

Posted 5 years ago

“Purchased 2 pouch and card wallet gift sets, both arrived at same time. One box had both card wallet and pouch, the other box had only the pouch which still had the security tag on. Called customer services, the person who dealt with me was very helpful and apologised and asked me to send pics. I sent the pics last week and only received a reply today to say the item is now unfortunately out of stock and to choose something else. I am really quite disappointed ☹️ not to receive both gift sets as they were intended as gifts.”

Helpful Report

Posted 5 years ago

“This necklace came scratched on the gold part of the pendant. It’s a present so I am very disappointed.”

Helpful Report

Posted 5 years ago

We are so sorry to hear this Natalie. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we'll get a replacement or refund sorted for you. Thank you. Team OB

Posted 5 years ago

“This was not received in my order”

Helpful Report

Posted 5 years ago

Hi there Amanda, thanks for getting in touch and for letting us know. We are so sorry to hear that this hasn't arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 5 years ago

“I absolutely LOVE this anklet but was soooo disappointed. The first day I wore it within a few hours the links and clasp basically disintegrated and broke! Tried to repair with pliers but the metal is just too weak! Not worth the money I’m afraid and so gutted because it’s gorge!”

Helpful Report

Posted 5 years ago

Hi Hannah, we're so sorry to see this. If you could please email a picture of the anklet over to askus@oliverbonas.com and our customer service team will look into this for you. Thanks, Team OB

Posted 5 years ago

“Unfortunately never received the mug I ordered. Tried contacting consumer service but no response. Very much doubt I will be a returning customer.”

Helpful Report

Posted 5 years ago

Hi Katy, we're sorry to hear that you haven't received your order yet. If you could please email askus@oliverbonas.com and our customer service team will look into this for you. Thanks, Tesm OB

Posted 5 years ago

“Love your shops but very disappointed with bracelet ... poor quality and certainly not worth price asked ... returned 😒 Love the string bag ... now have 3 !”

Helpful Report

Posted 5 years ago

Hi Lesley, we're sorry to hear you're not happy with the quality of the bracelet. We will be sure to pass your comments on to our jewellery team right away. Thanks, Team OB

Posted 5 years ago

“I ordered socks as well, never arrived. Oliver Bonas use Hermes which is one of the worst delivery company ever. My order delayed a week instead of next day delivery. I will never order or buy anything from this company. I was a regulat costumer for years but this is just disgraceful.”

Helpful Report

Posted 5 years ago

Hi there, we're sorry to hear that you haven't received your socks. If you could contact our customer service team at askus@oliverbonas.com and they can look into this for yo. Thanks, Team OB

Posted 5 years ago

“The ball broke on first the time of using it, extremely poor quality. would not recommend!”

Helpful Report

Posted 5 years ago

Hi there, we're sorry to hear that the item broke after one use. If you could contact our customer service team at askus@oliverbonas.com and they can look into this for you. Thanks, Team OB

Posted 5 years ago

“I buy regularly from OB and have always loved their fashion and homeware.”

Helpful Report

Posted 5 years ago

“Received skirt damaged and no option to exchange”

Helpful Report

Posted 5 years ago

We are so sorry to hear this Amy. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we'll get a replacement or refund sorted for you. Thank you. Team OB

Posted 5 years ago

“Part of the order has not arrived yet and despite emailing you about it I’ve had no further information. Being asked to review this makes it ten times more frustrating.”

Helpful Report

Posted 5 years ago

Hi there Jenny, thanks for getting in touch and for letting us know. We are so sorry to hear this still hasn't arrived. Please bear with our customer service team as they are all being stretched incredibly thin at the moment. They will be in touch soon to get this looked into. Thank you, Team OB

Posted 5 years ago

“Bought two brackets and although they are gorgeous both arrived marked/scratched so had to return.”

Helpful Report

Posted 5 years ago

Hi there Natalie, thanks for popping us over feedback. We are so sorry to hear you have had to return due to them being scratched. We will feed this back to fulfillment team but once they are back, our returns team will scan them in for a full refund. If we can investigate this further, please get in touch with us at askus@oliverbonas.com. Thank you. Team OB

Posted 5 years ago

“I'm sure the necklace is lovely but it hasn't arrived. After trying multiple times to sort out where it is I am at the end of my tether!!!! I've contacted Hermes so many times and have got nowhere. I've never had a problem with your company before that I don't know what to do!”

Helpful Report

Posted 5 years ago

Hi there Louise, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 5 years ago

“I recently bought a gold frame from Oliver Bonas. I was so happy with how it looked. I was in a meeting and it fell from my desk and broke, I had to apologise to my fellow colleagues about how awful the sound was. This frame was tremendously overpriced and I would expect much better quality from Oliver Bonas. Returning this product as soon as I can. Very disappoint and won’t be shopping there any time soon!”

Helpful Report

Posted 5 years ago

Hi there, thanks for popping us over feedback. We are so sorry to hear your having to return. We will feed this back to our home and gift team but once this is back, our returns team will scan this in for a full refund. If we can investigate this further, please get in touch with us at askus@oliverbonas.com. Thank you. Team OB

Posted 5 years ago

Oliver Bonas is rated 4.8 based on 204,808 reviews