Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Chessington
Rating: 4.80

4.8 Rating 169,195 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 169,195 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park
Chessington
KT9 1TQ

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Oliver Bonas 5 star review on 6th August 2023

5351

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No comment”

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Posted 2 months ago

“Staff very helpful (as always)”

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Posted 2 months ago

“I would've loved to write a review based on actually being in receipt of my order but, sadly, I never got it. I ordered click and collect, and got an email to tell me I had until 31 January to collect from store. I even called the store on the day I planned to collect to ask if my partner could collect it on my behalf. The staff member confirmed so my partner travelled there especially, only to be told on arrival that the order wasn't actually in store and had likely been sent back to the warehouse (prior to the date I had been provided). I contacted customer service and they just issued a refund on the basis the items had sold out and could not be reordered. I received no credit or compensation whatsoever for the inconvenience and the disappointment of losing out on the items through no fault of my own, which I think is extremely poor given the time, effort and money wasted on trying to collect it.”

Helpful Report

Posted 2 months ago

Hi there, We are sorry to hear that you did not receive your click and collect safely. This is dissapointing and not the service we strive for. Please pop us an email at: askus@oliverbonas.com so that we can resolve this and send over a sorry from us. Have a lovely day and speak soon, Team OB

Posted 2 months ago

“The silver bracelet never arrived. I was not notified of this.”

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Posted 2 months ago

Hi there, We are sorry to hear that you did not receive your bracelet, this is dissapointing and not the standard we expect. Please pop us an email at: askus@oliverbonas.com and the team would be happy to resolve this for you. Have a lovely day and speak soon, Team OB

Posted 2 months ago

“I don’t know who you meant to send a receipt to but you have obviously sent it to the wrong email address. Nice job on GDPR guys!”

Helpful Report

(Leamington Spa) - Posted 2 months ago

Hi there, We are sorry to hear that you have received this email, in error. Please pop us an email at: askus@oliverbonas.com and the team would be happy to resolve this for you. Have a great Sunday, Team OB

Posted 2 months ago

“Office staff lovely however chair i ordered came damaged with dirty looking rattan and splits nin legs..arranged a replacement chair but had same problems, so asked for money back..”

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Posted 2 months ago

“Do not waste your money”

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Posted 2 months ago

Hi Tina, We are sorry to hear your feedback about your recent purchase. So that we can look into this for you, please pop us an email at: askus@oliverbonas.com and the team would be happy to resolve this for you. Speak soon, Team OB

Posted 2 months ago

“One of the candlesticks was broken… I sent as a present and the recipient has stuck it together🤨”

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Posted 2 months ago

Hi Julie, We are sorry to hear that your recent order arrived in this condition. This is dissapointing and not how we expect our orders to arrive. We would be happy to pop a replacement into the post for you. Please reach out to us at: askus@oliverbonas.com and the team would be happy to resolve this for you. Speak soon, Team OB

Posted 2 months ago

“The website was good, delivery service was very poor ! As part of the delivery , the delivery man was suppose to drop the item up to our apt (using the lift) he didn’t , we had to collect it from the road.”

Helpful Report

Posted 2 months ago

Hi there, we're sorry that you have had a negative experience with your delivery - please e-mail us at askus@oliverbonas.com, we're more than happy to help. Have a lovely weekend, Team OB

Posted 2 months ago

“Not good - the trousers were lost by the courier and whilst the customer service team tried to locate a pair, they were then out of stock. This was frustrating as they had been in stock online but customer services clearly didn’t act quick enough. Less than impressed that you use Evri as couriers and no goodwill discount off of a future order - sadly unimpressed.”

Helpful Report

Posted 2 months ago

Hi there, we're so sorry that you have had a negative experience shopping with us - Please do e-mail us with your details at askus@oliverbonas.com. We're more than happy to look into this for you. Thank you, Team OB

Posted 2 months ago

“Zero score. Glasses had bubbles, chips and dust blown into glass. OB were unable to replace as they ran out of stock.”

Helpful Report

Posted 2 months ago

Hi there, We're sorry to hear that your lovely glasses weren't up to the usual OB quality. Please do e-mail us with your details at askus@oliverbonas.com. We're more than happy to look into this for you. Thank you, Team OB

Posted 2 months ago

“Ordered item for Birthday present. Was lost by courier or OB after several days. Whole story sounded very shady. Paid extra for express shipping also. OB staff were helpful though and have been reimbursed eventually. Never really explained what happened.”

Helpful Report

Posted 2 months ago

Hi there, We're sorry that you had trounle with your order but glad to hear that you have now been reimbursed. Please do e-mail us with your details at askus@oliverbonas.com if you have any more issues at all, we're more than happy to look into this for you. Thank you, Team OB

Posted 2 months ago

“I received an email for a purchase that I did not make. steffi.alexander@gmail.com. Please remove me from your database”

Helpful Report

(Chiswick) - Posted 2 months ago

Hi there, We are very sorry to hear that you received an email for a purchase that you didn't make, this is not the usual service we aim for at all. Please kindly get in touch with our customer services team in the link below and we will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 2 months ago

“Dress was too long so returned. Returned on 10.1 24 , no refund. Contacted online chat 25.1.24 and said to wait for 2 weeks. Still nothing. Have proof this was returned so very unhappy with customer service!!”

Helpful Report

Posted 2 months ago

Hi there, We are sorry to hear that you have not received a refund for your returned dress and you were unhappy with our service, this is disappointing to hear. Please kindly get in touch with our customer services team in the link below and we will be happy to look into this further for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 2 months ago

“The website is fine, it's the cardigan I'm really.unhappy with.”

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Posted 3 months ago

“I ordered this gift with extra cost for delivery in time for my firiend's birthday on 30 Dec. Despite confirmation of the order and receipt by Evri there was an issue (still not sure what) and the present was never received and neither was my full refund (except for the speedy delivery charge) as requested twice. Very disaapointed.”

Helpful Report

Posted 3 months ago

Hi there, We're sorry to hear that you have had trouble with your OB order. We're more than happy to help, please e-mail us at askus@oliverbonas.com. Thank you, Team OB

Posted 3 months ago

“Visited your Exeter store today. The stock looks lovely but the stores flow seems disjointed. However I waited at the till point for 5 minutes for a member of staff to notice me. One member of staff put stock out on an open display in direct sightline if the till during this time yet returned to chat with another member of staff away rather than serving. Another member of staff came over and did apologise for my wait but this level of service compared to the price point paid was bad. Surely a paying customer takes precedence over putting stock out!”

Helpful Report

(Exeter) - Posted 3 months ago

Hi there, We are sorry to hear about your recent experience in our Exeter store. We understand your disappointment, as this is not the service we strive for. We have passed this onto the area manager to look into. If you would like to reach out to us at: askus@oliverbonas.com and we can look into this further for you. Speak soon, Team OB

Posted 3 months ago

“I’m not sure why I’ve been asked to review this product as I didn’t ever receive it and after weeks of waiting, to add insult to injury I had to send a copy of my bank statement to prove I’d paid for it. The whole process was ridiculous. I ordered from Amazon and it arrived the next day! Won’t bother buying from here again, too much hassle.”

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Posted 3 months ago

“My online experience was good”

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Posted 3 months ago

“My purchase was never delivered”

Helpful Report

Posted 3 months ago

Hi there, We are very sorry to hear that your purchase was not delivered, this is not the usual delivery service we aim for at all. Please kindly get in touch with our customer services team in the link below and we will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 3 months ago

Oliver Bonas is rated 4.8 based on 169,195 reviews