OK Vape Reviews

Name: OK Vape
Address: Halco Products, Unit 6 The Threshing Barn, Luppitt, Honiton, Devon
Rating: 4.77

4.8 Rating 7,019 Reviews

94 %

of reviewers recommend OK Vape

4.8

Based on 7,019 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About OK Vape:

OK Vape are a UK based online vape store with a focus on quality, value and service. Alongside their bestselling OK Cigalike E-Cig Kits and refills, as seen in ASDA & other major retailers. They also stock their own range of quality, UK-made e-liquids, plus vape kits and accessories from the world's best vape brands.

OK Vape pride themselves on being approachable and place the utmost importance on customer service. Alongside this, they offer fast, tracked, free delivery on orders over £20 and same-day dispatch before 2pm Mon-Fri and before 10am on Saturday's.

Visit Website

Phone:

0333 4141455

Email:

info@okvape.co.uk

Location:

Halco Products, Unit 6 The Threshing Barn, Luppitt, Honiton
Devon
EX14 4TP

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OK Vape 5 star review on 29th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very quick delivery, added bonus is their is no delivery charge.”

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Posted 6 years ago

“great product and excellent service”

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Posted 6 years ago

“Good service, fast delivery and great prices.”

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Posted 6 years ago

“Brilliant”

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Posted 6 years ago

“Next day delivery as usual. First class service”

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Posted 6 years ago

“Great product and excellent delivery service.”

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Posted 6 years ago

“Have been ordering off here for some time now, easy to use website and some fantastic deals and offers!”

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Posted 6 years ago

“My order is received quickly always happy with the service.”

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Posted 6 years ago

“It was not clear how to register as a member and took a bit of time,but after that it was all good .”

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Posted 6 years ago

“Easy to use website. Helpful advice as I've never brought a vape before. Excellent delivery speed. That being said I was totally gutted that it came in packaging saying OKVAPE all over it! Was supposed to be a birthday present for my partner & now that's £50 down the drain cause he happens to finish work before me 😥 unsure why companies do this. Oh well xx”

Helpful Report

Posted 6 years ago

Hi there, We're so sorry that our branded mailing bags gave away your birthday surprise for your partner. Of course this was never our intention and we look into adding some information on the site to make it clear to our customers that we send orders in branded packaging. We listen to and take into account all feedback from our customers so we will take your comments on board when we next review our packaging. Thank you for shopping with us and for your positive comments and we hope that this hasn't put you off ordering from us in future. Please don't hesitate to contact me if there's anything I can help with. Kind Regards, Alice @ OK Vape

Posted 6 years ago

“There has definitely been a change to the refill cartridges despite all replies from ok vape stating otherwise. I always raved about your products and converted all my smoker friends to your products. They have however all converted back over time due to poor quality in the cartridges. I have refrained from leaving a review up until now and always emailed direct with any issues providing batch numbers and have always had the same response that they have had no other issues. On occasion I have been sent a few replacement cartridges but nothing in comparison to the ones that have been faulty. I prefer to buy online to gain loyalty points and benefit from the free gifts of batteries etc but find buying in bulk even less value for money due to half the cartridges being less full. I started on menthol ecig 6 years ago and used 1 cartridge per day sometimes 2 on a weekend whilst off work however I now buy at least 5 packs a week And definitely use them. I thought I could have been that I moved on to the more powerful battery and reverted back however this made no difference. It’s really not acceptable and to b honest the customer does not have a leg to stand on as it’s our word against yours. You know when ur cartridge is full as it pops when you take your first puff and that is very rare with these cartridges now a days. I don’t overcharge my batteries and I always replace once a month to ensure I’m not damaging my throat sucking on burnt out batteries and trying to maximise the quality of my cartridges. It would b good if customers could actually see if their cartridges are full upon purchase. I really liked these products and I’ve never had a cigarette in 6 years but I feel users are not getting what they are paying for and it seems it’s I’m not the only one.”

Helpful Report

Posted 6 years ago

Hi Emma, We're really sorry to hear that you have been experiencing an issue with some of our products. We maintain high levels of quality control and haven't changed the way in which our products are manufactured so you shouldn't be experiencing this issue. However, we take all complaints and customer feedback seriously and will get in touch with you directly to discuss this further. Kind Regards, Alice @ OK Vape

Posted 6 years ago

“They work good I don't want a cigarette”

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Posted 6 years ago

“The service is 2nd to none! Prompt easy , professional and reliable ..”

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Posted 6 years ago

“Great service. Very fast delivery”

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Posted 6 years ago

“Product very good.”

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Posted 6 years ago

“Excellent service. Good price and quick delivery. Recommended.”

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Posted 6 years ago

“Excellent next day delivery First class product”

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Posted 6 years ago

“Best tasting e-cigs on the market!”

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Posted 6 years ago

“I have been a customer for some years. The service is always very good, and the product is wonerful. I will never change.”

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Posted 6 years ago

“Very fast efficient delivery.”

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Posted 6 years ago

OK Vape is rated 4.8 based on 7,019 reviews