OK Vape Reviews

Name: OK Vape
Address: The Threshing Barn, Luppitt, Honiton, Devon
Rating: 4.78

4.8 Rating 5,399 Reviews

95 %

of reviewers recommend OK Vape

4.8

Based on 5,399 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About OK Vape:

OK Vape are a UK based online vape store with a focus on quality, value and service. Alongside their bestselling OK Cigalike E-Cig Kits and refills, as seen in ASDA & other major retailers. They also stock their own range of quality, UK-made e-liquids, plus vape kits and accessories from the world's best vape brands.

OK Vape pride themselves on being approachable and place the utmost importance on customer service. Alongside this, they offer fast, tracked, free delivery on orders over £20 and same-day dispatch before 2pm Mon-Fri and before 10am on Saturday's.

Visit Website

Phone:

0333 4141455

Email:

info@okvape.co.uk

Location:

The Threshing Barn,
Luppitt,
Honiton
Devon
EX14 4TP

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OK Vape 5 star review on 25th April 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been using ok vape for quite a while now. Service and standard of their products are excellent. However, the loyalty scheme has been stopped in favour of more competitive pricing. As I spent a fair amount of money I found the scheme to be an excellent way of getting a discount. I do hope pricing in the future will help me continue to shop with them. Thanks”

Helpful Report

Posted 5 months ago

Hi Tim, Thank you so much for your review, we're lad to hear you have been enjoying our products for some time! We appreciate the feedback regarding the prices. If there is anything we can help with then please don't hesitate to reach out to us. Best wishes, Amber @ OK Vape

Posted 5 months ago

“Very good service but disappointed about you cancelling the voucher system. Your goods are much more expensive now”

Helpful Report

Posted 6 months ago

Hi Irene, Thank you for your review and feedback. If we can be of any help at then please don't hesitate to reach out to us. Best wishes, Amber @ OK Vape

Posted 5 months ago

“Vape is excellent Post office 24 hr delivery took 7 days but this is not the fault of ok vape”

Helpful Report

Posted 6 months ago

Hi Susan, Thank you for your feedback and review - although we are sorry to hear your order took longer than usual to arrive. If there is anything we can assist with then please reach out to us. Best wishes, Amber @ OK Vape

Posted 5 months ago

“Hello I am very happy with products an the speed they arrived my onot issues is 1 of the battery's cut out halfway through taking a puff Kindregards Steve”

Helpful Report

Posted 6 months ago

Hi Stephen, Thank you for your review! I'm sorry again to hear of the issue you have encountered, and believe we have contacted you and resolved this with you already. Please don't hesitate to get in touch if there is anything else we can help with. Best wishes, Amber @ OK Vape

Posted 5 months ago

“Overall very good however some of the refills, about 5%. are definitely defective/underfilled and I end up discarding.”

Helpful Report

Posted 6 months ago

Hi Keith, Thank you for your review. We deeply regret to hear that you are encountering issues with some of the refills and would like to assure you that we are committed to resolve this. I have also contacted you via email in order to try and rectify this with you. Best wishes, Amber @ OK Vape

Posted 5 months ago

“Dissapointed that the prices wern't cheaper than in Asda's they charge £6.50 per pack of refills whereas you charge £7!”

Helpful Report

Posted 6 months ago

Hi Peter, Many thanks for your review. Unfortunately supermarket pricing isn't something we have any control over. However, we do have a wider range of products online and refill prices from only £5.30 within our multibuy deals. You can view our full range of multibuy deals here: https://okvape.co.uk/ok-cigalike/e-cig-refills/multipacks/. We hope that our service, range of products and special deals are a good reason to shop online with us and that you will continue to enjoy our products. Kind regards, Amber @ OK Vape

Posted 5 months ago

“Easy to order, like the points system and fast reliable delivery service.”

Helpful Report

Posted 7 months ago

Hi Patricia, Thank you for your review! If we can be of any help then please let us know. Kind regards, Amber @ OK Vape

Posted 6 months ago

“Good product and fast delivery!”

Helpful Report

Posted 7 months ago

Hi Emran, Thank you very much for your review! Best wishes, Amber @ OK Vape

Posted 6 months ago

“I only wish I could stop, still it's preferable to real smoking!”

Helpful Report

Posted 8 months ago

Hey there, Thank you very much for your review! If there is anything we can help with then please let us know. Kind regards, Amber @ OK Vape

Posted 7 months ago

“Service arrived on time thanks”

Helpful Report

Posted 8 months ago

Hi Elizabeth, We're glad to hear your order arrived in good time! Please get in touch if there is anything else we can help with. Kind regards, Amber @ OK Vape

Posted 7 months ago

“Very easy transaction quick delivery and free strange that the refills are cheaper at Asda and Morrison”

Helpful Report

Posted 8 months ago

Hi Christopher, Many thanks for your review! I believe some supermarkets do have them at a cheaper price per pack, which unfortunately isn't something we have any control over. However, we do have a wider range of products online and refill prices from only £5 with our multibuy deals. You can view our full range of multibuy deals here: https://okvape.co.uk/ok-cigalike/e-cig-refills/multipacks - starting with our 5 pack multibuy (£32) which works out to £6.40 per pack. Our loyalty scheme also means that customers who shop online with us frequently receive a discount off their orders when collecting points, which makes it even better value :) If you don't know about our loyalty scheme, you can find out more about it here: https://okvape.co.uk/ok-loyalty-rewards/. We hope that our service, loyalty scheme, range of products and special deals are a good reason to shop online with us and that you will continue to enjoy our products. If you have any questions then please let us know. Best wishes, Amber @ OK Vape

Posted 8 months ago

“A great multi-buy offer”

Helpful Report

Posted 8 months ago

Hi George, Thank you for your feedback! If we can help with anything then please let us know. Best wishes, Amber @ OK Vape

Posted 8 months ago

“No issues with this purchase from OK Vape.”

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Posted 8 months ago

Hi Linda, Thank you for sharing your review! Please don't hesitate to get in touch if we can be of any help. Best wishes, Amber @ OK Vape

Posted 8 months ago

“No problems with ok vape....spot on. Royal Mail failed to deliver first attempt left a note even though they posted them through my letterbox the day after...Will order off ok vape again”

Helpful Report

Posted 8 months ago

Hi Tom, Thank you for your review! I'm sorry to hear you experienced an issue with your order arriving the first time; if there is anything we can help with then please get in touch. Best wishes, Amber @ OK Vape

Posted 8 months ago

“Service normally very good but disappointed with the recent problem with the tobacco pods being out of stock. And with a delivery expected 4-5 weeks. Have had to temporarily change to another supplier. If the problem occurs again I will make this a permanent change. If they are so popular why not order more stock to allow for this?”

Helpful Report

Posted 8 months ago

Hey there, Many thanks for your review. We are really sorry we have been out of stock of the Golden Tobacco Refills for a while. We are currently waiting for delivery of a new batch and they should become available in around 2 weeks. Please let us know if you have any questions in the meantime. Best wishes, Amber @ OK Vape

Posted 8 months ago

“Found the offer very reasonable and good price”

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Posted 8 months ago

Hi Eulinda, Thank you for your review! Please let us know if we can be of any assistance. Kind regards, Amber @ OK Vape

Posted 8 months ago

“Good service, late delivery at times”

Helpful Report

Posted 9 months ago

Hi Jean, Thank you for your review! We're sorry to hear some of your orders has taken a while to get to you, we are reliant on external delivery services to get the orders to our customers quickly and efficiently, and sometimes they can let us down. Our free delivery service aims to deliver orders in around 2-3 days. We do have quicker delivery options for a low cost for our customers - https://okvape.co.uk/delivery/. If you have any queries then please let us know. Kind regards, Amber @ OK Vape

Posted 8 months ago

“I do like my menthol cig like vapes and have been using for awhile. Quick shipment from the company. My only criticism is the Web site..if you want to order a different strengths,you have to keep going back to the start. You should have a continue shopping once you have placed items in your basket!! Otherwise I'm very happy with service and the product!”

Helpful Report

Posted 9 months ago

Hi Sarah, Thank you so much for your review! We appreciate your feedback in regards to adding other items to your cart, there is actually an option to close the 'basket' once you have added an item, there is a cross button at the top next to 'Shopping Basket'. If you cannot seem to use this then please let us know and we will look into it further 😊 Best wishes, Amber @ OK Vape

Posted 8 months ago

“All good, faster delivery would be good, but no real complaints.”

Helpful Report

Posted 9 months ago

Hi Steven, Thank you for your review! Whilst our free delivery with Royal Mail Tracked 48 is usually very good, we do have quicker delivery options available for our customers from £3.50. You can choose which service you would like when you place your order. You can find more information here: https://okvape.co.uk/delivery/ If there is anything else we can help with then please let us know. Best wishes, Amber @ OK Vape

Posted 8 months ago

“Online service is easy to use and delivery is extremely quick and reliable. However, the reason I have used the online service is the past is because the refills were quite a lot cheaper than in store. This is not the case anymore. The online refills are creeping up to the price of the store refills, and I have noticed that they aren't lasting as long. Please keep it cheaper online and make them last like they used to. That's my only complaint. Thank you.”

Helpful Report

Posted 9 months ago

Hi Sally, Many thanks for your review! I believe some supermarkets do have them priced slightly cheaper per individual pack, which unfortunately isn't something we have any control over. However, we do have a wider range of products online and refill prices from only £5 with our multibuy deals. In our smallest multibuy deal for a pack of 5 refills, they work out at just £6.40 per pack! Our loyalty scheme also means that customers who shop online with us frequently receive money off their orders when collecting points, which makes it even better value :) If you don't know about our loyalty scheme, you can find out more about it here: https://okvape.co.uk/ok-loyalty-rewards/. We hope that our service, loyalty scheme, range of products and special deals are a good reason to shop online with us and that you will continue to enjoy our products. If the refills do not seem to be lasting as long, it may be worth checking if you need to replace your battery? We recommend to replace them every 6 months or so, depending on usage, as they're performance can deteriorate overtime. If this is not the case, please do feel free to get in touch with some further information to info@okvape.com. Although we maintain strict quality control measures and experience a very low returns rate, we do of course value each and every one of our customers and would never ignore any feedback. Best wishes, Amber @ OK Vape

Posted 8 months ago

OK Vape is rated 4.8 based on 5,399 reviews