Ohh Deer Reviews

Name: Ohh Deer
Rating: 4.70

4.7 Rating 6,825 Reviews

92 %

of reviewers recommend Ohh Deer

4.7

Based on 6,825 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Ohh Deer:

Hello and welcome to all things reviews of Ohh Deer!

Who are we??
We’re a greetings card, stationery and gift company operating from our HQ in Loughborough. Founded in 2011, we’re proud to say that Ohh Deer has quickly become the established place to go to find quirky, artistic and fun illustrated products.

What makes us unique is our incredible roster of over 100 talented creatives based around the world who we work with to bring you all these amazing products! We support every artist we work with, with a share of the revenue going directly to them.

To find out more about Ohh Deer, follow us on Instagram and keep up with all our latest news. (@ohhdeer)

Visit Website

Phone:

1509812075

Email:

help@ohhdeer.com

Location:

12, Frederick Street, Loughborough
LE11 3BJ

Ohh Deer 5 star review on 24th June 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Order arrived quickly however the pencil case was frayed and the notebook stained - I only paid £5 for this plus p&p however if I'd paid full price I would have been sent back- I wouldn't by any more of your stationery boxes sorry”

Helpful Report

Posted 1 year ago

Hi Andrea, Thank you for your honest feedback. We’re truly sorry to hear that the pencil case was frayed and the notebook stained—this isn’t the quality we aim to deliver. We completely understand your disappointment, and if you’d like, please reach out to our customer service team so we can make it right for you. Your feedback is valuable, and we’ll certainly look into this issue to improve. Thank you for sharing your experience, The Ohh Deer Team

Posted 1 year ago

“Whilst it was lovely colours and wrapped so beautifully, I'm disappointed with the content, or lack of it to be honest. I thought for the price paid, albeit discounted, it was a rip off. I received a review notebook and a pencil. Whoop whoop for £7 (Inc. Postage) Thanks but no thanks. Really disappointed 😞 .”

Helpful Report

Posted 1 year ago

Hi Melanie, Thank you for your honest feedback. We're truly sorry to hear that you were disappointed with the contents of your order and that it didn’t meet your expectations, especially given the price. We understand how frustrating that must be. Your feedback is really important, and we’ll definitely pass it along to our team to improve the value of our offerings. If there’s anything else we can do for you, please don’t hesitate to reach out to our customer service team. Thank you for sharing your thoughts, The Ohh Deer Team

Posted 1 year ago

“Did not receive the personalised card which was for a special occasion, however the other 2 cards I did receive were excellent.”

Helpful Report

Posted 1 year ago

Hi Erika, I’m so sorry to hear that the personalised card didn’t arrive, especially for such an important occasion. We completely understand how disappointing that must have been. Please reach out to our customer service team so we can make this right for you, if you have yet to do so. We’re glad to hear the other cards met your expectations, and we’ll work to ensure this doesn’t happen again in the future. Thank you for your understanding, The Ohh Deer Team

Posted 1 year ago

“My order was not packaged well. The corners where a little bent”

Helpful Report

Posted 1 year ago

Hi Melaine, We're really sorry to hear that your order wasn’t packaged properly and arrived with bent corners. That’s certainly not the experience we want for our customers. Please feel free to reach out to our customer service team, and we’ll be happy to assist you in resolving this. We’ll also pass along your feedback to ensure packaging improvements are made in the future. Thank you for bringing this to our attention, The Ohh Deer Team

Posted 1 year ago

“I love the artwork and pricing of these birthday cards, but hate the customer experience. I ordered over a certain £ amount during a promotional period to get free delivery, but then I see on my receipt that I was charged for delivery anyway. Also, all the cards I ordered were stuffed into one tiny envelope, so most of them arrived bent. £4 for badly packaged items delivered at a leisurely pace! Disappointing. I had a bad experience with this company a couple of years ago and thought I’d give them another try, but now I remember why I’d sworn off them.”

Helpful Report

Posted 1 year ago

Hi there, We're disappointed to hear that your experience was less than satisfactory. We take all feedback seriously and would like to discuss how we can make things right. Please reach out to us at your convenience. Thank you, The Ohh Deer Team

Posted 1 year ago

“Paid for next day delivery. Arrived 4 days after.”

Helpful Report

Posted 1 year ago

Hi Hayley, We're disappointed to hear that your experience was less than satisfactory. We take all feedback seriously and would like to discuss how we can make things right. Please reach out to us at your convenience. Thank you, The Ohh Deer Team

Posted 1 year ago

“Not sure how many stars to give. The book WAS lovely however the cardboard envelope in which it was packed was soaking wet. The book was very damp and although I tried to dry it out slowly it warped. I am trying to press it flat. For the product itself 5 stars. For the packaging 2.”

Helpful Report

Posted 1 year ago

Hi, Thank you for your detailed feedback. We're glad to hear that you loved the book but are very sorry to learn about the condition it arrived in due to the packaging. This is not the experience we aim to provide. Please contact our customer service team so we can make this right for you. Thank you, The Ohh Deer Team

Posted 1 year ago

“Sadly packaged badly in a small stuff envelope which meant the box inside was bashed and the notebook crumpled. Necklace was nice at sale price.”

Helpful Report

Posted 1 year ago

Hi Rebekah, Thank you for your feedback. We're sorry to hear that your items arrived in poor condition due to the packaging. This is not the experience we want for our customers. Please contact our customer service team so we can make this right for you. Thank you, The Ohh Deer Team

Posted 1 year ago

“I had to contact support, because my order havent arrived.”

Helpful Report

Posted 1 year ago

Hi Renata, Thanks for your feedback! I can see the Customer Service team has dealt with concerns accordingly and all has been rectified. Apologies for any inconvenience this caused. Thank you, The Ohh Deer Team

Posted 1 year ago

“The first parcel was lost. Thankfully the person from your customer support was super helpful and the replacement was sent out asap. However, the parcel was so poorly packed & handled that I received 1 out of 3 pens. 2 out of them just fell out somewhere in transit.”

Helpful Report

Posted 1 year ago

Hi Marija, Thanks for taking the time to leave your review. We're happy to hear our customer service team were able to help you out straight away, however we are sorry to hear there was an issue at delivery. Our team would be more than happy to help sort this for you, please just get in touch via help@ohhdeer.com. Kind regards The Ohh Deer Team

Posted 1 year ago

“I bought a daily planner around 2 weeks ago and although I love the print and the pages inside I am disappointed with the quality as the front material has started lifting from the cover causing it to be loose and bubble up.”

Helpful Report

Posted 1 year ago

Hi Mia, Thank you for your review. We are very sorry to hear that there has been an issue with the cover of the planner received, we'd love to help get this resolved asap for you. Please get in touch via help@ohhdeer.com with your order details and our team would be happy to help! Thank you The Ohh Deer Team

Posted 1 year ago

“The service was very slow. It took nearly four weeks for the cards to arrive. I missed the birthday for which one of the cards was designed.”

Helpful Report

Posted 1 year ago

“The delivery was a lot later than i expect and I had to get hold of two birthday cards additionally from elsewhere because I would have missed the date. Not great…”

Helpful Report

Posted 1 year ago

“Item just came in plastic bags. They are gifts. Had expected them to be boxed.”

Helpful Report

Posted 1 year ago

Hi Sarah, Thank you for taking the time to leave your review. We are however sorry for any disappointment caused by the items received. We do not currently advertise these products to come with a box at all so it would be correct they are without. If however you are unsure of anything before making your purchase our team are always available via help@ohhdeer.com to discuss our products further with you. Kind regards The Ohh Deer Team

Posted 1 year ago

“Good quality cards but found the humour a little too dark!”

Helpful Report

Posted 2 years ago

Hi Sybilla, Thank you for your review! We do apologise for any disappointment caused by our 30 card mystery bundle. Dark humour cards are part of our bestselling ranges and would be why they have been included in this mystery option. We do however have lots of non rude, non dark humour cards available on their own if you are looking for something specific. Our team can be contacted via help@ohhdeer.com if you would like some help finding the right product for you :) Thank you The Ohh Deer Team

Posted 2 years ago

“Received email saying cards were on their way on 5th Oct they didn't arrive until 11th - nearly missed the events.”

Helpful Report

Posted 2 years ago

Hi there, We're sorry that the delivery service on your order was not as fast as expected. We know how stressful that must be, especially when you've got birthdays on the horizon. A member of our customer service team has sent you a message to see if we can do anything to make this better for you. Thank you very much for taking the time to leave us this feedback. Kind regards, The Ohh Deer Team

Posted 2 years ago

“While the cards and gifts are amazing, the experience ordering them from across the pond led to disappointment. The package looked like it was submerged in a lake. The cards were all bent into a lovely "U" shape, with all the corners dog-eared. The pad of sticky notes had essentially baked, as could no longer peel from each other without ripping. The stuff is great,but US buyers beware.”

Helpful Report

Posted 2 years ago

Hi Kathleen, Thank you for leaving your review, we are very sorry to hear you have had trouble with the carrier delivery service. We'd be happy to help sort this for you please just drop us a line to help@ohhdeer.com including your order details. Thank you The Ohh Deer Team

Posted 2 years ago

“I bought 2 art boxes for my daughter who has mental health problems. I didn’t want to open them to check the contents for pencil sharpeners as she uses them for self harm, so I sent an email asking if they contained any. I explained the reason but as yet haven’t had a reply. ☹️”

Helpful Report

Posted 2 years ago

Hello Janet, We are sorry to hear you haven't seen our response email yet. We can see our team emailled you back on the Monday of receiving your inital email on the Saturday, we'll make sure to send a follow up email again today for you. Thank you The Ohh Deer Team

Posted 2 years ago

“Long wait, poor communication.”

Helpful Report

Posted 2 years ago

Hi, We are sorry for any disappointment caused by our current extended processing times due to our online summer sale. We'd love to hear some further feedback on your personal experience using our webpage so please get in touch with us via help@ohhdeer.com Kind regards The Ohh Deer Team

Posted 2 years ago

“I was very disappointed that my order was not dispatched for well over a week despite paying for express delivery. I appreciate that it was a busy time due to the sale but I was not made aware of this when I ordered.”

Helpful Report

Posted 2 years ago

Hi Sarah, Thanks for taking the time to leave your review. We're sorry to hear you felt uninformed of our sale processing time frame during your your order purchase, it's very important feedback for us as we always want to make our customer updates as clear as possible on our webpage. We've passed your feedback onto the team, thank you for bringing it forward. Kind regards, The Ohh Deer Team

Posted 2 years ago

Ohh Deer is rated 4.7 based on 6,825 reviews