Ohh Deer Reviews

Name: Ohh Deer
Rating: 4.70

4.7 Rating 6,834 Reviews

92 %

of reviewers recommend Ohh Deer

4.7

Based on 6,834 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Ohh Deer:

Hello and welcome to all things reviews of Ohh Deer!

Who are we??
We’re a greetings card, stationery and gift company operating from our HQ in Loughborough. Founded in 2011, we’re proud to say that Ohh Deer has quickly become the established place to go to find quirky, artistic and fun illustrated products.

What makes us unique is our incredible roster of over 100 talented creatives based around the world who we work with to bring you all these amazing products! We support every artist we work with, with a share of the revenue going directly to them.

To find out more about Ohh Deer, follow us on Instagram and keep up with all our latest news. (@ohhdeer)

Visit Website

Phone:

1509812075

Email:

help@ohhdeer.com

Location:

12, Frederick Street, Loughborough
LE11 3BJ

Ohh Deer 5 star review on 24th June 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Items arrived in a hard-backed, non-padded ordinary envelope which had split on three sides out of four but miraculously still contained all 3 things inside. The paint tin is nice and worth the money, remarkably, despite the lack of care in packaging it. The yellow scissors don't even line up at the ends- probably damaged in transit and went in the bin. The quality of products is there with artful, just a lack of care and attention in packaging and transit on this occasion.”

Helpful Report

Posted 2 years ago

Hi Sarah, We're really sorry to hear your order was not packed appropriately and therefore the packaging split. We've clearly let you down and for that we've very sorry. If you could drop us an email with your order number and whether both pairs of scissors were damaged, we'll look at whether we can replace or at the least offer you something better than just a refund. Many thanks The Ohh Deer Team

Posted 2 years ago

“It said it's be there the Thursday before mother's day and it arrived the Wednesday after mother's day.”

Helpful Report

Posted 2 years ago

Hi Jack, We're so sorry to hear that the card did not arrive in time for Mother's Day. We despatched your order the next day and the fact it took 4 working days is surprising. We're hearing from Royal Mail is was due to the last minute surge in mail in their network due to Mother's Day but even so we are very sorry for the disappointment caused. As a thank you for taking the time to provide feedback, and by way of an apology, we've sent you a DM with a code so you can get a freebie to make up for the issue. Thanks again for letting us know. The Ohh Deer Team

Posted 2 years ago

“I purchased this as a birthday present for my aunt. I love the idea however it arrived without any packaging and the label stuck directly onto the actual presentation box. The birthday card that I wanted to write on was enclosed In the sealed box. This means the pretty box not only only has a giant Royal Mail postage label on it, but also needs to be opened to get the card out. I can’t give this as a present to somebody as what I’ll actually be handing over is a box, with a postage label on that has also been ripped open to get the card out. Very disappointed and a waste of money as Im now far too embarrassed to give this as a present to my aunt.”

Helpful Report

Posted 2 years ago

Hello Emma, We are very sorry to hear of the disappointment caused by this delivery. Our Papergang boxes come with their own outer delivery box designed to protect your content during travel. We're conscious of reducing our packaging wastage as a company so don't add extra packaging on top of the outer delivery box for this reason. Our team would be happy to help with anything at all and if you need to get in touch please drop a message to help@ohhdeer.com. Kind regards The Ohh Deer Team

Posted 2 years ago

“I got the stationary box for £5 plus postage and I’m disappointed so if I’d paid full price I would be gutted. Definitely not worth the money”

Helpful Report

Posted 2 years ago

Hello, We are sorry to hear you were disappointed by this £5 box received. We'd love to hear some further feedback about what specially didn't work for you with this product, please get in touch via help@ohhdeer.com. We'd love to hear from you. Kind regards The Ohh Deer Team

Posted 2 years ago

“I still haven't received by order!”

Helpful Report

Posted 2 years ago

Hello, We are sorry to hear that your order hasn't yet arrived with you. Our team would be more than happy to help resolve this for you, please just get in touch via help@ohhdeer.com with your order details. We'd be happy to assist! Thank you The Ohh Deer Team

Posted 2 years ago

“I purchased this as a gift for a friend. Sadly the outer carton was not sealed correctly so got damaged, there was a puncture mark in the lid and your mailing label is not removable. Disappointing as I now can’t pass this on and without the box the contents package doesn’t look half as luxurious :(”

Helpful Report

Posted 2 years ago

Hello Sarah, We are sorry to hear that the order arrived damaged on delivery. Please get in touch via help@ohhdeer.com and the team would be happy to assist you. Kind regards The Ohh Deer Team

Posted 2 years ago

“I had been toying with making a purchase from oh Deer for a while, so when I saw an offer via vodaphone I thought I would buy the Night Garden Papergang Stationery Box, as a birthday gift for my sister and to see what the products are like. I think the standard price of these boxes is quite steep at £19.99 each but was happy to give it a go at a discounted price. Honestly, I would’ve been very disappointed if I had paid full price for this. My main gripe is the fact you have this lovely Olivia Burton designed set but then the address sticker is stuck directly into this and posted. The box arrives scuffed and dirty from the postage system. On attempts to peel off my address label, the packaging tore. So I decided I had to keep it as I could no longer gift it. In the box are two metal straws (not stationery related so pointless in my opinion). A thin A5 notepad, Happy Birthday Card (pointless having it IN the box??), A cardboard pen pot which you have to assemble, 3 Pencils and 4 A6 sticker sheets which admittedly are very pretty and the best part of the box. All in all it’s a good idea and would’ve made a nice present but it’s overpriced. I’d also like to point out that you should be charging £2.95 for postage and packaging when there is NO packaging.”

Helpful Report

Posted 2 years ago

Hello Donna, We are very sorry to hear of the disappointment caused by this delivery. Our Papergang boxes come with their own outer delivery box designed to protect your content during travel. We're conscious of reducing our packaging wastage as a company so don't add extra packaging on top of the outer delivery box for this reason. Our team would be happy to help with anything at all and if you need to get in touch please drop a message to help@ohhdeer.com. Kind regards The Ohh Deer Team

Posted 2 years ago

“Hi. The packaging and corner was quite badly damaged and marked. I was hoping to give as a present but couldn’t in the end . Tbh seems a nice product but let me down in this instance”

Helpful Report

Posted 2 years ago

Hi Alexander, We are sorry to hear your order arrived damaged on delivery. Our team would be more than happy to help resolve this for you, please just get in touch via help@ohhdeer.com. Kind regards The Ohh Deer Team

Posted 2 years ago

“Please see review specifically for product purchased. Disappointed with outcome from customer service.”

Helpful Report

Posted 2 years ago

Hello, We are sorry to hear you were disappointed with the item chosen, we'd be more than happy to help with any product queries to the best of our ability. Please get in touch via help@ohhdeer.com with your order details and we can assist. Kind regards The Ohh Deer Team

Posted 2 years ago

“Don’t put your sets in beautiful boxes if you see just going to stick a postal label straight on it. Very disappointing as what was going to be a gift no can’t be. Won’t be buying again”

Helpful Report

Posted 2 years ago

Hello Zoe, We are very sorry to hear of the disappointment caused by this delivery. Our Papergang boxes come with their own outer delivery box designed to protect your content during travel. We're conscious of reducing our packaging wastage as a company so don't add extra packaging on top of the outer delivery box for this reason. Our team would be happy to help with anything at all and if you need to get in touch please drop a message to help@ohhdeer.com. Kind regards The Ohh Deer Team

Posted 2 years ago

“I was happy to be able to get the shirts from Safely Endangered from Ohh Deer. However, this caused my entire order to arrive nearly 2 months after ordering, with one of my other items missing all together. I love supporting independent businesses, but the way my order was processed and handled was poor. Communication about my order status was minimal until I reached out, while my payment was captured the moment my order was placed. As a business owner myself, I'd recommend that if products are being made-to-order, or inventory is not updated on the website (thereby customers are able to order products that are no longer in stock) then you should not capture payment at checkout. Instead, set your payment processor to preauthorize payments on checkout, and only capture payments when items are shipped. Overall, despite the selection of products from some of my favourite artists are available on Ohh Deer, there is a very low chance that I will shop here again considering all the missteps and bungling of my first order.”

Helpful Report

Posted 2 years ago

Hello, Thank you for taking the time to leave your review, we do apologise for any disappointment caused by this delivery. Our made to order shirts do require a 7 working day production time from December 14th as specified on the product description page before purchase. We do however apologise if this information wasn't clear to you at time. It would not be standard that any items are missing from deliveries however we are aware that human error can happen in some cases, we can see our team issued a refund immediately upon the report of a missing card to rectify this for you. If you do have any issues with the refund we've provided to you please don't hesitate to get in touch. If our team can assist with anything at all please just get in touch via help@ohhdeer.com and our team will do their upmost to assist. Kind regards The Ohh Deer Team

Posted 2 years ago

“I know it's probably not your fault but seems abit silly sending out review requests when my product has still not arrived....”

Helpful Report

Posted 2 years ago

Hi Kimberley, We are sorry to hear your delivery has not arrived yet. Please don't hesitate to get in touch via help@ohhdeer.ocm, we'd be happy to assist! Kind regards The Ohh Deer Team

Posted 2 years ago

“Ordered 25 mystery greetings cards they were all Xmas cards which I don’t need in January!”

Helpful Report

Posted 2 years ago

Hi Katy, We do apologies for any disappointment caused by this mystery card bundle. The cards included are randomised from available stock, it is all down to the luck of the draw as to what each customer will get. If of course you need to speak to the team regarding your order please email help@ohhdeer.com, we'd be happy to assist. Kind regards The Ohh Deer Team

Posted 2 years ago

“I ordered a pyrography set which looks great and two mystery packs, which unfortunately are exactly the same. Very disappointing.”

Helpful Report

Posted 2 years ago

Hi Rosalind, Thanks for taking the time to leave your review, we are sorry to hear you were disappointed by your mystery boxes. With this order you selected 2 of the same product so this would be why you've received two of the same item. Apologies if that caused any confusion. If you have any queries about the products or would like to speak to the team please just email help@ohhdeer.com, we'd be happy to assist :) Kind regards The Ohh Deer Team

Posted 2 years ago

“Next day delivery selected, arrived 5+ days later. Had no indication of delays, for whatever reason, on purchasing (other suppliers did).”

Helpful Report

Posted 2 years ago

Hi there, We are so sorry that your next day delivery was delayed. We certainly do not expect this from our delivery partner. It looks like they unfortunately suffered delays scanning into their hub, which sadly affected your delivery. A member of our team has gotten in touch to rectify this for you. Thank you for taking the time to leave us a review. Kind Regards, The Ohh Deer Team

Posted 2 years ago

“I know there's a postal strike, but two weeks for delivery? Great cards though”

Helpful Report

Posted 2 years ago

Hi Paul, We are very sorry to hear your order's delivery was delayed. At the moment, the UK has been severely effected by the strike action in place by carrier Royal Mail, which is sadly causing delays across the country. You selected their 1st Class service at checkout, which is also experiencing delays. We are glad to hear that you did enjoy the products. Thank you for taking the time to leave a review. If you need to speak to the team please don't hesitate to email help@ohhdeer.com. Kind regards, The Ohh Deer Team

Posted 2 years ago

“The Christmas decoration has not been delivered yet. I assume it's down to the Royal Mail strikes. I am unlikely to order from you again.”

Helpful Report

Posted 2 years ago

Hi Hayley, We are very sorry to hear your order has yet to arrive. At the moment the UK has been severely effected by the strike action in place by carrier Royal Mail, especially the second class service you have selected with your order, which is sadly causing delays across the country. If you need to speak to the team please don't hesitate to email help@ohhdeer.com, we'd be happy to help. Kind regards The Ohh Deer Team

Posted 2 years ago

“Unfortunately the card I ordered has not arrived and I am unable to provide a review”

Helpful Report

Posted 2 years ago

Hi Mike, We are sorry to hear your order has not yet arrived with you, sadly the strike action taking place in the UK right now is causing delays on all deliveries. Please don't hesitate to reach out to our team via help@ohhdeer.com, we'd be happy to assist. Kind regards The Ohh Deer Team

Posted 2 years ago

“Items missing”

Helpful Report

Posted 2 years ago

Hi Daisy, Thanks for taking the time to leave a review, we are very sorry to hear your order arrived incomplete. Please don't hesitate to email help@ohhdeer.com, our customer service team would be more than happy to help you. Thank You The Ohh Deer Team

Posted 2 years ago

“Unfortunately my order still hasn't arrived so I can't comment on the products.”

Helpful Report

Posted 2 years ago

Hi, We are sorry to hear your order has yet to arrive. At the moment the UK has been severely effected by the strike action in place by carrier Royal Mail, which is sadly causing delays across the country. If you need to speak to the team please don't hesitate to email help@ohhdeer.com. Kind regards The Ohh Deer Team

Posted 2 years ago

Ohh Deer is rated 4.7 based on 6,834 reviews