Offpeakluxury.com Reviews

Name: Offpeakluxury.com
Address: Lee Mill Road, Brook Leigh, Lee MillRoad, Hebden Bridge, West Yorkshire, HX7 7AB, Hebden Bridge, United Kingdom
Rating: 4.77

4.8 Rating 5,890 Reviews

98 %

of reviewers recommend Offpeakluxury.com

Company Reviews

Metrics

Info

4.8

Based on 5,890 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Offpeakluxury.com:

Offpeakluxury.com offers luxury hotel short breaks to some of the finest romantic hotels, luxury country hotels and boutique townhouses in the UK and Ireland.

Visit Website

Phone:

0845 2871 007

Email:

marketing@offpeakluxury.com

Location:

Lee Mill Road,
Brook Leigh, Lee MillRoad, Hebden Bridge, West Yorkshire, HX7 7AB,
Hebden Bridge
United Kingdom
HX7 7AB

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Offpeakluxury.com 5 star review on 24th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good description with plenty of photos. Easy to book and a fair cancellation policy.”

Helpful Report

Posted 10 months ago

“The site provides a great selection of well-priced luxury hotels.”

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Posted 10 months ago

“Could not book by phone. Managed on line but alternative method of payment ( only PayPal)”

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Posted 10 months ago

“Not user friendly. Having chosen an hotel of interest finding further, detailed information such as menus and locale (even the actual address) was and is difficult if not impossible.”

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Posted 10 months ago

“Paula was exceptionally helpful and informative particularly as it was 4pm on a Sunday afternoon. The holiday was all booked within 30 minutes! Brilliant service.”

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Posted 10 months ago

“Unable to book via website. Rang the office and they were so very helpful and kind.”

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Posted 10 months ago

“Despite some problems with the company contacting me to confirm the booking it all went well. I requested two rooms, a double and a twin insisting that the twin has a walk in shower as this is essential. I received the confirmation but the walk in shower is not stipulated. I really hope this is a guarantee as one of the guests is disabled.”

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Posted 10 months ago

“Easy to navigate with good detail of what each hotel has to offer.”

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Posted 11 months ago

“I rang to enquire about availability of twin rooms and they were very helpful. Also suggested I called the spa direct to book a time slot before making the hotel booking if the spa experience was an important part of our trip. A very good point as it could have been very disappointing. Very helpful and friendly service”

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Posted 11 months ago

“Sophia was excellent in getting the detailed booking we needed. Fabulous deal - thank you so much. Website could not accommodate complexity of our needs.”

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Posted 11 months ago

“Very pleasant and helpful lady on the phone. Having discussed my requirements she was able to assist me with the booking.”

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Posted 11 months ago

“Better value than booking direct, hotel was unable to match price. Quick and easy booking process.”

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Posted 11 months ago

“This is the first that I have used Off Peakluxury and I found them be very helpful and they could not do anothe to help me with my booking, Iam very pleased with the help and their Knowledge of the Hotel that I have booked.”

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Posted 11 months ago

“Excellent professional service as usual.”

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Posted 11 months ago

“Great web site with choices on deals, very happy with it, looking forward to pur stay.”

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Posted 11 months ago

“I will never use again. The customer service team are all extremely passive aggressive which can only mean that they deal with many complaints! Had to postpone due to my friend having cancer and they were very cold about it - clearly did not believe me. Horrible people”

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Posted 11 months ago

“Excellent staff & extremely helpful in helping me to re arrange my holiday. I had to cancel due to sickness & was given a voucher. They kept in contact by email until we had it all arranged. Very happy with the service. 😀😀😀😀”

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Posted 11 months ago

“I had to use a voucher and rang Offpeakluxury to get some help with making a booking. They were excellent and everything was so straightforward and my contact was friendly, professional and efficient. Highly recommended.”

Helpful Report

Posted 11 months ago

“I had a particular requirement for our stay so emailed customer service and every time received a very prompt friendly, helpful reply. I phoned to confirm the reservation and pay and spoke to Julie, who had stayed at the hotel. She appreciated the potential mobility limitations so before taking payment checked with the hotel and arranged with them for the perfect accommodation according to our needs. 5 STAR PLUS.”

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Posted 11 months ago

“Super selection of hotels giving lots of details. Easy to connect with assistants who are super helpful. Highly recommended.”

Helpful Report

Posted 11 months ago

Offpeakluxury.com is rated 4.8 based on 5,890 reviews