Offpeakluxury.com Reviews

Name: Offpeakluxury.com
Address: Lee Mill Road, Brook Leigh, Lee MillRoad, Hebden Bridge, West Yorkshire, HX7 7AB, Hebden Bridge, United Kingdom
Rating: 4.77

4.8 Rating 5,897 Reviews

98 %

of reviewers recommend Offpeakluxury.com

Company Reviews

Metrics

Info

4.8

Based on 5,897 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Offpeakluxury.com:

Offpeakluxury.com offers luxury hotel short breaks to some of the finest romantic hotels, luxury country hotels and boutique townhouses in the UK and Ireland.

Visit Website

Phone:

0845 2871 007

Email:

marketing@offpeakluxury.com

Location:

Lee Mill Road,
Brook Leigh, Lee MillRoad, Hebden Bridge, West Yorkshire, HX7 7AB,
Hebden Bridge
United Kingdom
HX7 7AB

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Offpeakluxury.com 5 star review on 24th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service and great pricing”

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Posted 2 years ago

“Very easy to book and amazing deal - good description of hotel and rooms.”

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Posted 2 years ago

“Never used this website before, very quick, straightforward, easy to use and good Value”

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Posted 2 years ago

“Booking recently done was instant, with no issues at all, doing it online. Glad l found your site, plan to use it again.”

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Posted 2 years ago

“The lady I spoke to was very helpful, polite and amazing at her job! Full credits to her for explaining the process and booking it last minute for me!”

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Posted 2 years ago

“Very polite and friendly agents. Everything clearly explained.”

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Posted 2 years ago

“The service I received was very good and the people I spoke with were extremely helpful. They did their best to arrange everything I required, I will use this again.”

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Posted 2 years ago

“Very good website except the room we had booked was not available at the hotel.”

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Posted 2 years ago

“Easy to use and clear”

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Posted 2 years ago

“Excellent friendly and prompt service by Customer support”

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Posted 2 years ago

“Very pleasant experience. Easy to book”

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Posted 2 years ago

“As always, booking was very easy. The person dealing with my booking was very friendly, helpful and efficient. Very good experience.”

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Posted 2 years ago

“polite and efficient”

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Posted 2 years ago

“The response to email queries were good but upon making the final booking I had to speak to a couple of members of your team by telephone. Unfortunately there were some issues with the transaction and I did not appreciate the response that I received from one of the staff. She was abrupt and unhelpful, responding to a request I made with a tone that wasn’t very courteous. All In all I think I could have made the same booking with the hotel direct and avoided the booking fee. Which considering the final element of the service I’m not sure it was worth it. I would think twice about using your services again.”

Helpful Report

Posted 2 years ago

Dear Customer Obviously we are disappointed to receive a 3 star review, and we're sorry the process failed to match your expectations on this occasion. However, having listened to the call, we do not feel the agent was being unhelpful, but was rather trying to be factual in her response and following correct procedure. There are security procedures that must be carried out when card payments are taken. Unfortunately, as your original method of payment did not match the address provided my colleague was unable to process this transaction. The second card provided matched the address and your booking was completed. All costs are shown upfront including our booking service fee. There is no obligation to book with us, and we also offer a Price Match guarantee should you find the same offer cheaper elsewhere (terms and conditions apply). We hope you have an enjoyable stay with the Devonshire Arms hotel. Kind Regards Offpeakluxury

Posted 2 years ago

“Having booked before it was straightforward to do it again with the simplicity of the website.”

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Posted 2 years ago

“Very helpful staff”

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Posted 2 years ago

“Easy and very practical to use”

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Posted 2 years ago

“Excellent price and website easily negotiated. Will definitely use again. Thank you.”

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Posted 2 years ago

“A very straightforward process and a good deal.”

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Posted 2 years ago

“Lovely staff very friendly and helpful Nothing was too much trouble trying to find me my ideal hotel for a 1 night stay”

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Posted 2 years ago

Offpeakluxury.com is rated 4.8 based on 5,897 reviews