Offpeakluxury.com Reviews

Name: Offpeakluxury.com
Address: 81 Leonard Street, , London, London
Rating: 4.76

4.8 Rating 6,183 Reviews

97 %

of reviewers recommend Offpeakluxury.com

Company Reviews

Metrics

Info

4.8

Based on 6,183 reviews

Shipping & Delivery
On-time Delivery	100%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour

About Offpeakluxury.com:

Offpeakluxury.com offers luxury hotel short breaks to some of the finest romantic hotels, luxury country hotels and boutique townhouses in the UK and Ireland.

Visit Website

Phone:

0845 2871 007

Email:

marketing@offpeakluxury.com

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Offpeakluxury.com 5 star review on 24th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Difficult to book as can’t choose a specific town you have to go through the regions. I kept getting booted out and start again. You need an updated website in my opinion.”

Helpful Report

Posted 2 years ago

Dear Customer Thanks for your review. You can view - and search by town name - all the hotels on a map of Britain, which could help you find the area you need. We are however working on some updates to the website, which should give you the functionality you're looking for. Thanks for your review, and we hope you'll give us another chance. Thanks again. Offpeakluxury

Posted 2 years ago

“The website worked well, with pages loading quickly. Booking was efficient. Emails have come into my inbox, except for the confirmation of booking, which went into my spam box. Strange. I use an Apple email address”

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Posted 2 years ago

“Easy to use, quickly found a hotel at a really good price”

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Posted 2 years ago

“Fantastic Customer Service! Great help in resolving our specific requirement! Proactive and very helpful.”

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Posted 2 years ago

“Excellent lady on the ohone”

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Posted 2 years ago

“It was really good”

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Posted 2 years ago

“Quite efficient”

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Posted 2 years ago

“Very helpful!”

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Posted 2 years ago

“Booked online, no problem.”

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Posted 2 years ago

“This is only the second time I have used this company but so far I am delighted with it. I hope my stay at the next hotel is as good as the first.”

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Posted 2 years ago

“Friendly advisor, went through everything with me and confirmed everything at the end of the call”

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Posted 2 years ago

“Anne Marie was very helpful with the booking, and sorted a twin room by ringing the hotel and then got back to me.”

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Posted 2 years ago

“Have not stayed at hotel yet so cannot comment but website easy to use.”

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Posted 2 years ago

“Easy to use lot of choice”

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Posted 2 years ago

“I have used OPL. For many years, always impressed with he layout of the website, ease of use and amazing offers!!”

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Posted 2 years ago

“Excellent service, will definitely be using again”

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Posted 2 years ago

“Misleading and unhelpful. I booked a stay at Rutland Hall Hotel which looked lovely - nice location, lovely rooms, lovely pool, gorgeous spa. I researched it at the start of July and finally booked in August. The price did not change but they slipped in an extra little link stating that the pool and spa would not be available for the period of my stay. We were so disappointed when we arrived to find the pool filled with concrete bags and the spa shut. I notified OffPeakLuxury but they refused any responsibility and pointed to their little inclusion on the description. I pointed out that the price had not changed and my booking confirmation email clearly stated that I could book spa appointments. It was hugely misleading. Victoria - the assistant reservation manager - point blank refused to take any responsibility and stated that it was my own fault for not reading the small print. Disgusted and very disappointed. It ruined the weekend. I would never recommend booking with OffPeak ever again.”

Helpful Report

Posted 2 years ago

Dear Customer Thank you for your review. We are disappointed to receive a 1 star review. When we received your email, whilst you were at the hotel, we replied to advise that we have an announcement on the website advising customers that the swimming pool is closed and also that the hotel is not offering any treatments until further notice, which was on there prior to you making your booking. We are sorry to hear if your stay was inconvenienced at all due to this, but we always add announcements such as this on the homepage of a hotel so that it can be easily seen prior to anyone making a booking. Kind regards, Off Peak Luxury

Posted 2 years ago

“good response from agent and answered all questions politely.”

Helpful Report

Posted 2 years ago

“Phone was answered quickly and politely, the staff member was well informed and helpful. However, the stay we booked was slightly more expensive than advertised; we were not given a readon until I queried the extra cost. I feel we should have been told, rather than leaving it for me to discover and ask about.”

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Posted 2 years ago

“The process was a bit confusing as I was getting information and quotes from both the hotel and offpeak luxury one after the other. So rang off peak to clarify the situation. Everything very smooth after that and the booking was carried out.”

Helpful Report

Posted 2 years ago

Offpeakluxury.com is rated 4.8 based on 6,183 reviews