OD's Designer Clothing Reviews

Name: OD's Designer Clothing
Address: 24-28 Claughton Street, St Helens, Merseyside
Rating: 4.60

4.6 Rating 2,456 Reviews

90 %

of reviewers recommend OD's Designer Clothing

Company Reviews

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$Read OD\'s Designer Clothing Reviews$

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Phone:

1744 730985

Email:

sales@odsdesignerclothing.com

Location:

24-28 Claughton Street,
St Helens
Merseyside
WA10 1RZ

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OD's Designer Clothing 5 star review on 26th February 2026

Michael Yates

OD's Designer Clothing 5 star review on 16th June 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pay for next day delivery and still haven’t received parcel as kept saying tried to deliver when they hadn’t even tried to deliver it, was sat in for 2 days waiting for it for it not to arrive”

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Posted 2 weeks ago

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We’re sorry to hear that you were disappointed with your delivery experience. Having reviewed the tracking information, the parcel was out for delivery on 27th July, however a delivery attempt was unsuccessful and a calling card was left. A further delivery attempt was then made on 28th July, but the required PIN code was not provided, meaning the driver was unable to complete the delivery. A redelivery was then arranged for 31st July, when the parcel was successfully delivered. We appreciate that delays can be frustrating, especially when you've paid for a next working day service. However, in this case the delays occurred due to unsuccessful delivery attempts rather than a delay in dispatch. As this has already been reviewed with you directly, our position on this matter remains unchanged.

Posted 2 weeks ago

“The delivery DPD company never turned up at my house and had the cheek to send a picture from two streets away! Been too lazy to read a map and go around the one way system onto Ednall Lane. I was in Sunday and Monday no van arrived at the house with no way of contacting them nor did I recieve a phone call!!”

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Posted 4 weeks ago

$Read OD\'s Designer Clothing Reviews$

Hi, Thank you for taking the time to leave your review. We're very sorry to hear about your experience and completely understand how frustrating this must have been, especially if you were home waiting for your delivery. We have tried to get in touch with you as we'd really like the opportunity to help resolve this and get your order to you as quickly as possible. Unfortunately, without hearing back from you, we're unable to progress the matter any further. If you could please contact our customer service team with your order number, we'll be more than happy to investigate this for you and work towards a resolution. We appreciate your patience and hope to hear from you soon so we can get this sorted.

Posted 4 weeks ago

“Never received the order”

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Posted 1 month ago

$Read OD\'s Designer Clothing Reviews$

Hi, We're sorry to hear you're disappointed. We can see that DPD attempted to deliver your order on **three separate occasions**, but unfortunately they were unable to complete the delivery. After the final unsuccessful attempt, the parcel was automatically returned to us in line with the courier's procedure. We understand this is frustrating, and we're sorry for the inconvenience caused. If there's anything we can do to help once the parcel has been returned to us, please don't hesitate to get in touch. Kind regards, OD's Designer Clothing

Posted 4 weeks ago

“Received the same style shoe and correct size in the wrong color and I’ve had it sent to my country with a friend so there’s nothing I can do. I’m so disappointed.”

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Posted 1 month ago

$Read OD\'s Designer Clothing Reviews$

Hi, Thank you for your review, and we're really sorry to hear you've received the correct style and size but in the wrong colour. We completely understand how disappointing this must be, especially as the item has already been taken abroad by a friend, making it difficult to resolve in the usual way. We always aim to ensure orders are checked carefully before dispatch, and we're sorry that this mistake occurred. If the item does make its way back to you in the future, please get in touch with our Sales Team and we'll be happy to look into the matter and arrange the appropriate resolution. Please accept our sincere apologies for the inconvenience caused. Kind Regards, OD's Designer Clothing Sales Team

Posted 1 month ago

“Haven’t received my item yet been over a week now”

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Posted 1 month ago

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Hi, We're sorry to hear you haven't received your order. We've checked the tracking, and it shows that delivery was attempted twice. Unfortunately, as the parcel couldn't be successfully delivered, DPD has marked it as a misdelivery and it is now on its way back to us. As soon as it arrives back with us, a member of our team will be in touch to arrange the next steps, whether that's redelivery or a refund. We apologise for the inconvenience and appreciate your patience.

Posted 1 month ago

“Still havent got the product, so its a poor service so far.”

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Posted 1 month ago

$Read OD\'s Designer Clothing Reviews$

Hi, We're sorry to hear you feel this way. Unfortunately, the original delivery was unsuccessful because the required DPD PIN code was not provided at the time of delivery. As discussed in our previous correspondence, we've been in contact with you to arrange for your order to be resent. We appreciate your patience and hope that once your order has been delivered, you'll consider updating your review to reflect the full experience. If you have any further questions, please let us know.

Posted 1 month ago

“Ordering was fine, nightmare delivery as code needed and safe place delivery not accepted. Waited over a week so far for order”

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Posted 3 months ago

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Thank you for your review. I’m sorry to hear you’ve been unhappy with the delivery process. The PIN-secured delivery service is explained on our website and is something we use to help provide a more secure delivery service for our customers. Unfortunately, with this service, parcels cannot be left in a safe place without the PIN being provided directly to the driver. Regarding the delay, we had requested delivery for Saturday as per your request, which is why the parcel has taken longer to arrive than our standard delivery timeframe.

Posted 3 months ago

“I still haven’t received my purchase yet.”

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Posted 4 months ago

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Hi, Thank you for your review. Your order has not been delayed — you selected a delivery date of 13th April, so the parcel is scheduled in line with this request and is not yet due. As this was chosen at checkout, the delivery timeframe is correct and being followed as expected. If you need anything further, please feel free to contact us. Kind regards, OD’s Designer Clothing Team

Posted 4 months ago

“Bought a jumper for £125. Site advertised “free delivery on orders over £100. At checkout added £6 for delivery. No other option available. I went ahead as it stated next day delivery. Informed the next day it would be delivered while I was at work and would not allow it to be delivered to a post office or safe space. Had to miss the delivery. Unable to wear as planned and had to take time off work next day to ensure delivery or it would be sent back. Not good service”

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Posted 5 months ago

$Read OD\'s Designer Clothing Reviews$

Thank you for your feedback. We’re sorry to hear you were disappointed with your recent experience. Our delivery terms are clearly outlined on our website, including that free delivery applies to orders over £100 on full-priced items only. If an item is discounted or part of a promotion, the delivery charge will automatically apply at checkout. We use a secure next-day delivery service which requires the parcel to be handed directly to the customer. For this reason, we’re unfortunately unable to offer safe place or Post Office delivery options. If a delivery attempt is missed, the courier will reattempt before returning the parcel back to us. We always aim to be transparent with our delivery information on our website and are sorry this caused frustration on this occasion. If you would like to discuss this further, please contact us directly and we’ll be happy to help.

Posted 5 months ago

“I paid for the next day delivery but I never received my order.”

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Posted 6 months ago

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Hi Paniz, We’re really sorry you didn’t receive your order despite selecting next-day delivery. This isn’t the experience we aim for. Please share your order number so we can look into what happened with the courier and arrange a re-send or refund as appropriate. Kind regards, Team OD's Designer Clothing

Posted 6 months ago

“Ordered trainers online then two days later email received saying out of stock so not a great experience…”

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Posted 6 months ago

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Hi Anthony, We’re really sorry for the disappointing experience with the stock message after placing the order. This isn’t the standard we aim for, and we understand how frustrating it can be when an item you want isn’t available. Kind regards, Team OD's Designer Clothing

Posted 6 months ago

“I didn’t receive my order . I paid for next day delivery and didn’t read DPDs email saying I needed to give a code I’m out at work during the day normally parcels are left as I don’t have neighbours . I needed it for the sat before 10am and when I called on the Fri it couldn’t be done. The item was for an event so no good now .”

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Posted 6 months ago

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Hi, thank you for your review and for taking the time to explain the situation. We’re really sorry to hear the order didn’t arrive in time for your event — we completely understand how frustrating that must have been. Your order was dispatched on time using DPD Next Day delivery. As part of DPD’s secure delivery process, a one-time PIN code is required to complete delivery, which is sent directly by DPD via email and text message. Unfortunately, as the PIN wasn’t provided at the time of delivery, the driver was unable to leave the parcel. Once we were contacted on Friday, the delivery options available at that stage meant we were unable to guarantee delivery before Saturday morning. As the item was dispatched correctly and delivery was attempted by the courier, we’re unable to offer a refund for delivery in this instance. Kind regards, OD’s Designer Clothing Team

Posted 6 months ago

“Disappointed they don't seem to want to look after local people charging more in store than online and offering no refunds. These are the people who have been loyal customers all these years.”

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Posted 7 months ago

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We’re sorry you feel this way, however this review is based on incorrect assumptions. Our in-store and online pricing is the same. Any promotions available online are also honoured in store during the same promotional period. Online-exclusive offers are clearly marked and are standard practice across the retail industry. Refunds are not refused arbitrarily. Our returns and refund policy is clearly displayed on our website and applies equally to all customers, whether shopping online or in store. This policy is fully compliant with UK consumer law and is available to view at any time on our website. We value all of our customers — including our many loyal local shoppers — but all purchases are subject to the same terms and conditions. Loyalty does not change or override clearly stated policies. If you believe there has been an error with a specific purchase, we would be more than happy to look into it directly. OD’s Designer Clothing

Posted 7 months ago

“I have not received my purchase !!”

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Posted 7 months ago

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Hi David, We contacted you on 2nd January to let you know that your parcel was returned to us following a missed delivery. Your items are being held safely while we await your response regarding how you’d like to proceed. Please get in touch at sales@odsdesignerclothing.com and we’ll be happy to help. Kind Regards OD's Designer Clothing

Posted 7 months ago

“Ordered on the 26th December still not received rang today and dpd have sent it back and now have to wait for money 5th December for refund to be done”

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Posted 7 months ago

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Hi Vicky, We’re sorry to hear your order hasn’t arrived and has been returned. This is due to you missing delivery, when there is no further instructions provided they send this back to us. Unfortunately Dpd do not send this back to us on next day delivery. This was sent back to us on the 2nd January and was received back to us on 5th January. Kind regards, Team OD's Designer Clothing

Posted 7 months ago

“Still.awaiting a delivery from 2vweeks ago. Piss poor servive end of really.”

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Posted 7 months ago

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Hi Simon, This is the first time you have contacted us regarding this order. Until now, we were not made aware of any issue with your parcel. As a business, we dispatch hundreds of orders daily, and unless a customer contacts us directly or dpd flags an issue, we have no way of knowing that a parcel may be delayed or missing. We are always happy to investigate and resolve delivery issues, but this requires communication from the customer. Once notified, we can liaise with the courier and take the appropriate next steps. If you would like us to look into this matter for you, please contact us directly on sales@odsdesignerclothing.com with your order number and delivery details so we can assist as quickly as possible. We’re here to help and look forward to resolving this for you. Kind regards, OD’s Designer Clothing

Posted 7 months ago

“Very poor service”

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Posted 8 months ago

“My order came with a verification code emailed only 2 hours before it was delivered to my house. My housemate couldn’t accept the package without the code, and I was at work in a hospital clinic and couldn’t be on my phone to send her the code. The delivery driver said they’d try again the next day, but nobody came. Now when I look at tracking delivery I think it’s being returned to sender, which if so, is so disappointing after just 1 attempt at delivery with such short notice to be ready to accept it. And there have been no further email updates even confirming what is happening with my package and if it’s being returned to sender and refunded so I feel in the dark waiting to see what happens - and I would still really like my package. And I’ve now tried to contact customer service and haven’t heard back. I’d appreciate any help or updates on my delivery please”

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Posted 8 months ago

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Hi there, Thank you for taking the time to leave a review, and we’re very sorry to hear about the issues you experienced with your delivery. We’ve checked our system and unfortunately hadn’t received any previous contact from you before your review, but we’re glad we could look into this for you. DPD have recently introduced a secure PIN delivery service, which means parcels can only be handed over when the one-time verification code is provided at the door. This does mean that parcels cannot be left in a safe place or with neighbours unless the correct PIN is given. The PIN is generated and emailed directly by DPD, often close to the delivery window, and this timing is something we cannot control. It appears that because the PIN couldn’t be provided at the time of delivery, the parcel began returning to us. As soon as it was received back into our warehouse, we processed a full refund for your order. We truly understand how frustrating this experience must have been and appreciate your patience throughout. If you decide to order again in the future and need any assistance with delivery options, we’re always here to help. Thank you, OD's Designer Clothing

Posted 8 months ago

“Made my purchase on OD’s 1st time and I regret that I did. Still waiting on my order with no update from courier. Wrote 2 emails with no direct response from OD’s.”

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Posted 9 months ago

“I didn't manage to get this item delivered as I couldn't arrange to be home for reception and DPD would not leave it at the nearby collection point.”

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Posted 9 months ago

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Thank you for your feedback, and we’re sorry to hear you had difficulty receiving your parcel. Our deliveries are made securely via DPD and are PIN-coded for customer protection — this means parcels cannot be left unattended or at collection points, as it helps prevent lost items and fraud. We completely understand that this can sometimes be inconvenient, but it ensures every order reaches the correct recipient safely. If your parcel has now been returned to us, please contact our customer service team at sales@odsdesignerclothing.com and we’ll be happy to arrange redelivery or a refund in line with our shipping policy. Thank you for your understanding and for shopping with OD's Designer Clothing.

Posted 9 months ago

OD's Designer Clothing is rated 4.6 based on 2,456 reviews