OD's Designer Clothing Reviews

Name: OD's Designer Clothing
Address: 24-28 Claughton Street, St Helens, Merseyside
Rating: 4.60

4.6 Rating 2,513 Reviews

90 %

of reviewers recommend OD's Designer Clothing

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Phone:

1744 730985

Email:

sales@odsdesignerclothing.com

Location:

24-28 Claughton Street,
St Helens
Merseyside
WA10 1RZ

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OD's Designer Clothing 5 star review on 26th February 2026

Michael Yates

OD's Designer Clothing 5 star review on 16th June 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“still hasn’t came”

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Posted 4 weeks ago

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Hi, This was attempted twice on the 6/7th October but due to you not being in this item is on its way back to us. This will be sent back out to you once the item has returned back to us.

Posted 4 weeks ago

“Extremely disappointing experience – damaged watch received I ordered a watch from OD’s Jewellers for £303, which was sold to me as brand new. When I opened the package, I discovered that the protective seal/film on the watch was torn, there was a mark/dent underneath it, and there were additional scuff/scratch marks on the side of the watch and bracelet links. The presentation box also appeared dusty/dirty. I contacted the store as soon as I personally opened the parcel and discovered the condition of the watch. However, the store has refused to refund me, stating that the watch was quality checked before leaving their store and that they have CCTV of their packing process. I explained that I had only just opened the package and that the watch has not been worn, resized or altered by me. I am extremely disappointed that despite receiving a supposedly brand-new watch in this condition, the store is refusing to accept my request for a refund. The watch was supposed to be a gift, so I now have to purchase another one elsewhere while I pursue this matter regarding the £303 paid to OD’s. This was my first purchase from OD’s Jewellers and, based on how this situation has been handled, I would not purchase from them again. My advice to anyone ordering online would be to record yourself opening the parcel from the moment it arrives, particularly with a high-value purchase. I really wish I had done this, because I never expected to find myself having to prove that a brand-new watch arrived in this condition. A very disappointing first experience and customer service experience.”

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Posted 2 months ago

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Hi, We are sorry that you are disappointed with your experience. However, we would like to clarify the circumstances surrounding this matter and explain why we have been unable to immediately issue the refund requested. Your order was delivered on 2nd September, and the alleged damage was first reported to us on 7th September, five days after delivery. As outlined within our terms and conditions, we ask customers to report any damage, faults or discrepancies with an order within 48 hours of receipt. This timeframe is particularly important for high-value items, as it enables us to investigate any reported issue as close to the point of delivery as possible. For quality-control and security purposes, our packing and dispatch process is recorded on CCTV. Following your contact with us, we reviewed the available footage relating to your order. Our records show that the watch was inspected prior to dispatch and that the damage subsequently reported to us was not evident when the watch was packed and dispatched. The watch was supplied to us as a brand-new item from our supplier and, according to our records, had not previously been sold, returned, resized or worn by another customer. We have also reviewed the delivery evidence provided by Royal Mail, including the photograph taken at the point of delivery. The external parcel does not appear to show visible damage in that photograph. We would like to be very clear that we are not making any allegation as to how or when the reported damage occurred. We can only make our decision based upon the evidence available to us. Given the condition recorded prior to dispatch, the delivery evidence and the fact that the issue was reported five days after delivery, we are unable to establish that the reported damage was present when the watch left our premises. We would also like to clarify that we have not refused to engage with this matter. As previously explained to you, the matter has now been raised with your bank/credit card provider, and we are cooperating fully with their process. We will provide them with the relevant information and evidence requested, which may include our quality-control and packing records, available CCTV evidence, Royal Mail delivery information, correspondence and the applicable terms and conditions. This will allow the matter to be considered independently and brought to an appropriate conclusion. We take customer complaints seriously and will always investigate concerns raised with us. Equally, we have a responsibility to make decisions based on the records and evidence available to us. As the matter is now being considered through your payment provider, we will continue to cooperate fully with that process and await its conclusion. OD’s Jewellers

Posted 2 months ago

“Never received my order. One delivery attempt was made but as I was at work it got returned!”

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Posted 2 months ago

$Read OD\'s Designer Clothing Reviews$

Hi Nicola, Sorry to hear you haven’t received your order and that only one delivery attempt was made while you were at work. If you’d like us to look into this further, please contact our support team with your order details so we can investigate what happened and assist you accordingly. Kind regards, Team OD's Designer Clothing

Posted 2 months ago

“Pay for next day delivery and still haven’t received parcel as kept saying tried to deliver when they hadn’t even tried to deliver it, was sat in for 2 days waiting for it for it not to arrive”

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Posted 3 months ago

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We’re sorry to hear that you were disappointed with your delivery experience. Having reviewed the tracking information, the parcel was out for delivery on 27th July, however a delivery attempt was unsuccessful and a calling card was left. A further delivery attempt was then made on 28th July, but the required PIN code was not provided, meaning the driver was unable to complete the delivery. A redelivery was then arranged for 31st July, when the parcel was successfully delivered. We appreciate that delays can be frustrating, especially when you've paid for a next working day service. However, in this case the delays occurred due to unsuccessful delivery attempts rather than a delay in dispatch. As this has already been reviewed with you directly, our position on this matter remains unchanged.

Posted 3 months ago

“The delivery DPD company never turned up at my house and had the cheek to send a picture from two streets away! Been too lazy to read a map and go around the one way system onto Ednall Lane. I was in Sunday and Monday no van arrived at the house with no way of contacting them nor did I recieve a phone call!!”

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Posted 3 months ago

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Hi, Thank you for taking the time to leave your review. We're very sorry to hear about your experience and completely understand how frustrating this must have been, especially if you were home waiting for your delivery. We have tried to get in touch with you as we'd really like the opportunity to help resolve this and get your order to you as quickly as possible. Unfortunately, without hearing back from you, we're unable to progress the matter any further. If you could please contact our customer service team with your order number, we'll be more than happy to investigate this for you and work towards a resolution. We appreciate your patience and hope to hear from you soon so we can get this sorted.

Posted 3 months ago

“Never received the order”

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Posted 3 months ago

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Hi, We're sorry to hear you're disappointed. We can see that DPD attempted to deliver your order on **three separate occasions**, but unfortunately they were unable to complete the delivery. After the final unsuccessful attempt, the parcel was automatically returned to us in line with the courier's procedure. We understand this is frustrating, and we're sorry for the inconvenience caused. If there's anything we can do to help once the parcel has been returned to us, please don't hesitate to get in touch. Kind regards, OD's Designer Clothing

Posted 3 months ago

“Received the same style shoe and correct size in the wrong color and I’ve had it sent to my country with a friend so there’s nothing I can do. I’m so disappointed.”

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Posted 3 months ago

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Hi, Thank you for your review, and we're really sorry to hear you've received the correct style and size but in the wrong colour. We completely understand how disappointing this must be, especially as the item has already been taken abroad by a friend, making it difficult to resolve in the usual way. We always aim to ensure orders are checked carefully before dispatch, and we're sorry that this mistake occurred. If the item does make its way back to you in the future, please get in touch with our Sales Team and we'll be happy to look into the matter and arrange the appropriate resolution. Please accept our sincere apologies for the inconvenience caused. Kind Regards, OD's Designer Clothing Sales Team

Posted 3 months ago

“I purchased a Valentino bag from yourselves in January. It was ok but then the T and the I has fallen off. Can you please advise me what to do as I would like a replacement. I paid good money for this bag as a treat to myself with some birthday money I received and am extremely disappointed that this has happened. Thanks .”

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Posted 4 months ago

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Hi, We're really sorry to hear this has happened with your Valentino bag. Please could you email sales@odsdesignerclothing.com with your order number and a few photos of the issue? Our customer service team will be happy to look into this for you and advise on the next steps. We look forward to helping you get this resolved as quickly as possible.

Posted 4 months ago

“Haven’t received my item yet been over a week now”

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Posted 4 months ago

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Hi, We're sorry to hear you haven't received your order. We've checked the tracking, and it shows that delivery was attempted twice. Unfortunately, as the parcel couldn't be successfully delivered, DPD has marked it as a misdelivery and it is now on its way back to us. As soon as it arrives back with us, a member of our team will be in touch to arrange the next steps, whether that's redelivery or a refund. We apologise for the inconvenience and appreciate your patience.

Posted 4 months ago

“Still havent got the product, so its a poor service so far.”

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Posted 4 months ago

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Hi, We're sorry to hear you feel this way. Unfortunately, the original delivery was unsuccessful because the required DPD PIN code was not provided at the time of delivery. As discussed in our previous correspondence, we've been in contact with you to arrange for your order to be resent. We appreciate your patience and hope that once your order has been delivered, you'll consider updating your review to reflect the full experience. If you have any further questions, please let us know.

Posted 4 months ago

“Ordering was fine, nightmare delivery as code needed and safe place delivery not accepted. Waited over a week so far for order”

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Posted 6 months ago

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Thank you for your review. I’m sorry to hear you’ve been unhappy with the delivery process. The PIN-secured delivery service is explained on our website and is something we use to help provide a more secure delivery service for our customers. Unfortunately, with this service, parcels cannot be left in a safe place without the PIN being provided directly to the driver. Regarding the delay, we had requested delivery for Saturday as per your request, which is why the parcel has taken longer to arrive than our standard delivery timeframe.

Posted 6 months ago

“I still haven’t received my purchase yet.”

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Posted 7 months ago

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Hi, Thank you for your review. Your order has not been delayed — you selected a delivery date of 13th April, so the parcel is scheduled in line with this request and is not yet due. As this was chosen at checkout, the delivery timeframe is correct and being followed as expected. If you need anything further, please feel free to contact us. Kind regards, OD’s Designer Clothing Team

Posted 7 months ago

“Bought a jumper for £125. Site advertised “free delivery on orders over £100. At checkout added £6 for delivery. No other option available. I went ahead as it stated next day delivery. Informed the next day it would be delivered while I was at work and would not allow it to be delivered to a post office or safe space. Had to miss the delivery. Unable to wear as planned and had to take time off work next day to ensure delivery or it would be sent back. Not good service”

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Posted 8 months ago

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Thank you for your feedback. We’re sorry to hear you were disappointed with your recent experience. Our delivery terms are clearly outlined on our website, including that free delivery applies to orders over £100 on full-priced items only. If an item is discounted or part of a promotion, the delivery charge will automatically apply at checkout. We use a secure next-day delivery service which requires the parcel to be handed directly to the customer. For this reason, we’re unfortunately unable to offer safe place or Post Office delivery options. If a delivery attempt is missed, the courier will reattempt before returning the parcel back to us. We always aim to be transparent with our delivery information on our website and are sorry this caused frustration on this occasion. If you would like to discuss this further, please contact us directly and we’ll be happy to help.

Posted 8 months ago

“I paid for the next day delivery but I never received my order.”

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Posted 8 months ago

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Hi Paniz, We’re really sorry you didn’t receive your order despite selecting next-day delivery. This isn’t the experience we aim for. Please share your order number so we can look into what happened with the courier and arrange a re-send or refund as appropriate. Kind regards, Team OD's Designer Clothing

Posted 8 months ago

“Ordered trainers online then two days later email received saying out of stock so not a great experience…”

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Posted 9 months ago

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Hi Anthony, We’re really sorry for the disappointing experience with the stock message after placing the order. This isn’t the standard we aim for, and we understand how frustrating it can be when an item you want isn’t available. Kind regards, Team OD's Designer Clothing

Posted 8 months ago

“I didn’t receive my order . I paid for next day delivery and didn’t read DPDs email saying I needed to give a code I’m out at work during the day normally parcels are left as I don’t have neighbours . I needed it for the sat before 10am and when I called on the Fri it couldn’t be done. The item was for an event so no good now .”

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Posted 9 months ago

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Hi, thank you for your review and for taking the time to explain the situation. We’re really sorry to hear the order didn’t arrive in time for your event — we completely understand how frustrating that must have been. Your order was dispatched on time using DPD Next Day delivery. As part of DPD’s secure delivery process, a one-time PIN code is required to complete delivery, which is sent directly by DPD via email and text message. Unfortunately, as the PIN wasn’t provided at the time of delivery, the driver was unable to leave the parcel. Once we were contacted on Friday, the delivery options available at that stage meant we were unable to guarantee delivery before Saturday morning. As the item was dispatched correctly and delivery was attempted by the courier, we’re unable to offer a refund for delivery in this instance. Kind regards, OD’s Designer Clothing Team

Posted 9 months ago

“Disappointed they don't seem to want to look after local people charging more in store than online and offering no refunds. These are the people who have been loyal customers all these years.”

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Posted 10 months ago

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We’re sorry you feel this way, however this review is based on incorrect assumptions. Our in-store and online pricing is the same. Any promotions available online are also honoured in store during the same promotional period. Online-exclusive offers are clearly marked and are standard practice across the retail industry. Refunds are not refused arbitrarily. Our returns and refund policy is clearly displayed on our website and applies equally to all customers, whether shopping online or in store. This policy is fully compliant with UK consumer law and is available to view at any time on our website. We value all of our customers — including our many loyal local shoppers — but all purchases are subject to the same terms and conditions. Loyalty does not change or override clearly stated policies. If you believe there has been an error with a specific purchase, we would be more than happy to look into it directly. OD’s Designer Clothing

Posted 10 months ago

“I have not received my purchase !!”

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Posted 10 months ago

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Hi David, We contacted you on 2nd January to let you know that your parcel was returned to us following a missed delivery. Your items are being held safely while we await your response regarding how you’d like to proceed. Please get in touch at sales@odsdesignerclothing.com and we’ll be happy to help. Kind Regards OD's Designer Clothing

Posted 10 months ago

“Ordered on the 26th December still not received rang today and dpd have sent it back and now have to wait for money 5th December for refund to be done”

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Posted 10 months ago

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Hi Vicky, We’re sorry to hear your order hasn’t arrived and has been returned. This is due to you missing delivery, when there is no further instructions provided they send this back to us. Unfortunately Dpd do not send this back to us on next day delivery. This was sent back to us on the 2nd January and was received back to us on 5th January. Kind regards, Team OD's Designer Clothing

Posted 10 months ago

“Still.awaiting a delivery from 2vweeks ago. Piss poor servive end of really.”

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Posted 10 months ago

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Hi Simon, This is the first time you have contacted us regarding this order. Until now, we were not made aware of any issue with your parcel. As a business, we dispatch hundreds of orders daily, and unless a customer contacts us directly or dpd flags an issue, we have no way of knowing that a parcel may be delayed or missing. We are always happy to investigate and resolve delivery issues, but this requires communication from the customer. Once notified, we can liaise with the courier and take the appropriate next steps. If you would like us to look into this matter for you, please contact us directly on sales@odsdesignerclothing.com with your order number and delivery details so we can assist as quickly as possible. We’re here to help and look forward to resolving this for you. Kind regards, OD’s Designer Clothing

Posted 10 months ago

OD's Designer Clothing is rated 4.6 based on 2,513 reviews