OD's Designer Clothing Reviews

Name: OD's Designer Clothing
Address: 24-28 Claughton Street, St Helens, Merseyside
Rating: 4.60

4.6 Rating 2,124 Reviews

90 %

of reviewers recommend OD's Designer Clothing

Company Reviews

Metrics

Info

4.6

Based on 2,124 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

$Read OD\'s Designer Clothing Reviews$

Visit Website

Phone:

1744 730985

Email:

sales@odsdesignerclothing.com

Location:

24-28 Claughton Street,
St Helens
Merseyside
WA10 1RZ

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OD's Designer Clothing 5 star review on 16th June 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have not received my parcel yet !!”

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Posted 2 weeks ago

“Never received my order”

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Posted 2 weeks ago

$Read OD\'s Designer Clothing Reviews$

Hello Luke, We can see that your parcel was successfully delivered on Friday 16th May at 11:19am, Feel free to get in contact if you have any issues and we will try to help, but you have not reached out to us at any point to raise any issue. Regards, OD's

Posted 2 weeks ago

“I haven't received the item! I've contacted you and no reply.”

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Posted 3 weeks ago

“Think its ridiculous you need to give a pin number to accept delivery. Most people are out at work all day so cant meet the delivery driver to give pin. Item been sent back to store after two attempted deliveries when i explained i wont be home but happy to throw it over fence. Never had this problem with pin numbers using any other clothings site”

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Posted 1 month ago

“I am not at all happy...I am still waiting to receive my delivery... I want it delivered to 12 sandy lane hindley Wn2 4db, and put in my safe place in my back garden. I have changed the delivery address, it was originally 10 sandy lane. This is no longer relevant...I WANT IT DELIVERED TO 12 SANDY LANE, IN MY SAFE PLACE , IN MY BACK GARDEN. THANK YOU. CHERYL ELLIS 07891 762313.”

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Posted 1 month ago

$Read OD\'s Designer Clothing Reviews$

Good Morning Cheryl, We are sorry to hear that you are still waiting for your delivery, however, the service that we provide via DPD is a pin code service. This means the driver cannot leave your parcel in a 'safe place', they will only leave it with you if the pin code is provided. This prevents any parcels from going missing. In addition, this is a public review, so your address and phone number is now viewable by anyone on this review site. Apologies for any inconvenience this delivery service may have caused you.

Posted 1 month ago

“I’m+still+waiting+for+my+order+?+”

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Posted 1 month ago

“It didn't turn up and still hasn't, three weeks after purchase.”

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Posted 2 months ago

$Read OD\'s Designer Clothing Reviews$

Good Afternoon, We appreciate that not receiving a parcel on time is frustrating, however we can see that you placed the order on March 31st, just a little over 5 working days ago. The parcel was attempted to be delivered but the driver was not provided with the pin code. We have also done our best after communicating with you over the phone to get the parcel shipped back out to you upon its return to our store, which has been arranged for delivery tomorrow after it was returned today.

Posted 2 months ago

“ITEM DEL BY DPD 1 HOUR TIME SLOT ,COULD NOT LEAVE IN A SAFE OR BE COLLECTED FROM A DEPO NO SECOND DEL ITEM THEN SENT BACK TO ODS . VERY POOR WILL NOT BE USING AGAIN”

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Posted 2 months ago

“Didn’t get what i ordered”

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Posted 2 months ago

$Read OD\'s Designer Clothing Reviews$

Hi Charles, This was retuned back to us due to missed delivery, furthermore looking into this - there appears to be no house number on the order. We have left you numerous telephone messages, so we have now refunded this. Please accept our apologies.

Posted 2 months ago

“My shoes are still not delivered. The driver was not contactable. I wanted to ask to leave the package outside my apt. Dissapointed with delivery No comment to the product.”

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Posted 3 months ago

“Still haven’t received parcel from DPD . That attempted to deliver it but because my son didn’t have the code they had emailed to me 4 minutes before that wouldn’t deliver it. It’s a £60 t shirt why suddenly are we having PIN codes and sending them so late as a message. By the Time he had got hold of me which was 2 minutes after delivery driver the driver had gone”

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Posted 6 months ago

“Not happy at all tried to deliver once, sent back, we work so can’t always be in Needed this urgent and not a cheap purchase”

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Posted 6 months ago

“Just a load of sale clothes has been all year. Gives the impression that the shop is closing down. Not worth visiting at the moment.”

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Posted 8 months ago

$Read OD\'s Designer Clothing Reviews$

I can only apologise and agree that we haven't been as good as you expect but we have been suffering from a global supply issue as well as many other companies, stock we ordered in July has been delayed to the middle of September. This is now making the stock arrive later and later unfortunately. We strive to offer the best and we are not doing that and can only apologise and hope to bring this issue back under control soon.

Posted 8 months ago

“Box arrived all damaged. Shoes looked like they had been used — marks on sole, shoe tree missing on one of the shoes, etc.”

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Posted 9 months ago

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Hi Ishaq, We have emailed you regarding this issue you have brought to our attention. You have not give us a reply to this nor tried to be in contact with us. Our returns policies and quires are all on our website. Kind Regards OD's Sales Team

Posted 8 months ago

“Had to take half a day at work to be in for postage.”

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Posted 1 year ago

“Poor quality as previously sold and slight marks on heal and sole Too big and had to pay £6 return fee shocking service. Disappointed to say the least and unhelpful”

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Posted 1 year ago

“I got wrong size shoes for clicked USA size 8 shoes. Sent me size 10.”

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Posted 1 year ago

“Wasn’t in for delivery, purchased item as a gift for Easter, still not delivered”

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Posted 1 year ago

“Order still not received”

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Posted 1 year ago

$Read OD\'s Designer Clothing Reviews$

Hi Rachel, I have looked into your order and I can see that a refund was issued due to a defect in the last item of stock that was remaining. However looking at the log the transaction through PayPal's refund failed. I have re-issued the refund now and you should also have received a refund email notification. Sorry for the inconvenience and delay.

Posted 1 year ago

“Very bad Service I want return my item but I can’t”

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Posted 1 year ago

$Read OD\'s Designer Clothing Reviews$

Hi Kestuti, You can return or exchange any items bought online from OD's within 14 days starting from when you received them, providing you have the packing slip invoice, the items are unworn and the items are in their original packaging. I have checked our email records and cant see any communication from you in regards to your order. All items are sent out with a packing slip which advises on returns information, with a table for filling in your reason for return. You can find our full returns policy and information here - https://www.odsdesignerclothing.com/pages/returns

Posted 1 year ago

OD's Designer Clothing is rated 4.6 based on 2,124 reviews