OD's Designer Clothing Reviews

Name: OD's Designer Clothing
Address: 24-28 Claughton Street, St Helens, Merseyside
Rating: 4.60

4.6 Rating 2,164 Reviews

90 %

of reviewers recommend OD's Designer Clothing

Company Reviews

Metrics

Info

4.6

Based on 2,164 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Phone:

1744 730985

Email:

sales@odsdesignerclothing.com

Location:

24-28 Claughton Street,
St Helens
Merseyside
WA10 1RZ

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OD's Designer Clothing 5 star review on 16th June 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely rubbish at resolving an issue Balmaim bag changing bag purchase Only used it for few weeks button kept on falling off sent it back as was asked to do so nearly six months and still waiting for them to either fix the bag or send a solution emailed them many many times only response is we trying into get it sorted No resolution common how can you make a customer wait six months for a fault item and no like I ripped it it was faulty it should be been exchanged and nearly six months on I’m still waiting my baby’s 10 Months and have no baby bag how ridiculous poor service”

Helpful Report

Posted 1 year ago

$Read OD\'s Designer Clothing Reviews$

Hi Asma, Thank you for your review and we are very sorry to see that it is negative. We completely understand your frustration with this ongoing matter. Unfortunately, we have to work with the the brand for an outcome with this. I can assure you, we are fighting for the best outcome with this as we do believe this is a genuine fault with the item. Furthermore, we have kept you updated throughout this whole process and will continue to do so. As soon as we have a favourable response for you we will contact you again.

Posted 1 year ago

“I had the worst experience, I can’t remember I applied to shipping the parcel to another city. The parcel arrived in Liverpool I live in London. I called and paid £5 extra for the shipping. Still didn’t receive it and I also paid £10 extra for receiving it on sat as they shipped it with DPD and apparently they don’t deliver on the weekend. Btw there was a delay with the corrier so no parcel on sat and no point for paying for it to be delivered on sat. So disappointing”

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Posted 1 year ago

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Dear Maria, Thank you so much for taking a moment to share your experience regarding OD's Designer Clothing with us. We are sorry to hear that you've had a negative experience. We would like to apologise for the inconvenience. I have looked into your order details and can see that you placed the order originally for free click and collect. I can see that after this, a few days later the order was updated, and you paid £5.95 for delivery. The order then left and went to Warrington Depo to be sorted before being transferred. I can then see that you directly contacted DPD yourself and edited the delivery details and updated the shipping, im assuming this is when you paid an extra £10 directly to DPD? I can see that you requested delivery on Saturday the 6th of Jan, and for some reason it was held at the facility by DPD. As you have been directly dealing with DPD yourself there's not a lot that we can do in terms of intervening, as we don't know what correspondence you have with each other. I can also see that you have asked DPD to redeliver the item on Friday the 12th of January. Please keep us up to date with your delivery, and if there's anything we can do to help, we will. I would advise you contact DPD directly if you haven't already and request a refund of the additional £10 you paid for Saturday delivery to them, as from the tracking information, they did not deliver it on the Saturday 6th as requested.

Posted 1 year ago

“My daughter brought me a sandbanks sweatshirt for Xmas I only opened it yesterday as I was in Spain to find there’s no badge on the sleeve very disappointed Surely it’s checked over before posting? I shall return it first chance”

Helpful Report

Posted 1 year ago

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Hi Carl, Thank you for reaching out to us. We've received your returned parcel, and your refund has been processed. We've identified a manufacturing error that unfortunately slipped through our quality checks during the busy Christmas period, for which we can only apologise for. Rest assured, we've escalated this issue to Sandbanks for further investigation. We apologise for any inconvenience caused. If you have any further concerns or questions, please don't hesitate to contact us. Thank you for your understanding.

Posted 1 year ago

“I purchased an item within 24 hours the item had a price drop and they was unable to do a price matcg”

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Posted 1 year ago

“Bought my partner vivienne westwood ear rings for Christmas, broke on the first day of her wearing them complete disgrace for the price of them will be sending them bak tomorrow”

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Posted 1 year ago

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Thank you for your negative review, Kirk and for taking the time to provide us with your feedback on OD's Designer Clothing. We're really sorry to hear that the Vivienne Westwood earrings broke on the first day of your partner wearing them. This is certainly not representative of the quality of VW products we are used to. Have you been in touch with our sales@odsdesignerclothing.com team? We will be able to send you out a postage returns label so that you can return them. We can then have them sent back to the manufacturer directly for inspection. Please let me know so we can get this sorted. Thanks OD's.

Posted 1 year ago

“I have not received my order.”

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Posted 1 year ago

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Thank you so much for sharing your order experience with us, Angela. We really appreciate you taking the time to provide us with your feedback. After further investigation we can see that the item has been misplaced when being handled by the courier. Our customer service team has been in touch with you, and we have issued a full refund. Apologies for any inconvenience. Warm wishes for the holiday season OD's.

Posted 1 year ago

“Showed having stock but not”

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Posted 1 year ago

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Hi Gary, as mentioned in your refund email unfortunately this can sometimes happen. The demand for UGG Boots has been unprecedented and sometimes stock issues can arise, which is why we offered you a 20% discount on any future orders, as an offer of goodwill. We sincerely appreciate you taking the time to let us know about your experience. We apologize for not having the stock that you wanted.

Posted 1 year ago

“I still have not received my order not happy no. ODSM48237”

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Posted 1 year ago

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Hi Elaine, we're sorry about the issues you have faced with your order. Up to this point we where unaware that your item had not been delivered. We have tracked the order through DPD and can see that the item has been delayed at the couriers warehouse from 30th Nov 2023. We have immediately raised this with DPD to see what is going on, and to find out if we can get delivery sorted asap. Once we receive information from DPD we can then move forward. Again, I apologise for the poor courier service you have received, we hope to have this resolved as soon as possible.

Posted 1 year ago

“Extremely poor, I ordered a T-shirt that came with a rip in it, when sending back it cost me £8.15 on top of the £5.95 I had already paid for delivery. I requested an exchange for the same T-shirt just in perfect condition, however without being contacted I got a refund instead which I was very disappointed about as this is not what I asked for, because if the item had not been damaged it would have been kept. So I have now paid £14.10 on an item I have not received. I have also sent an email requesting the T-shirt back (and said I am happy to return the £24 refund), as well as £8.15 refund for delivery that I would not have had to pay if the company did not damage the item, which I have not yet received a response too. I am extremely unhappy with the service I have received.”

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Posted 1 year ago

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Hi Samantha, Thank you for your review and I am very sorry to see that it is negative. One of our sales team will be in contact with you via email to discuss the issue that you have had with this us. Kind regards, OD's

Posted 1 year ago

“My order got cancelled. I did however get a refund but received no explanation on why more order got cancelled.”

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Posted 1 year ago

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Hi Karina, your order was refunded as we are not allowed to sell individual Nomination Links unless accompanied with the purchase of a charm. Your order was for 6 individual links and no charm. This information is stated on the product image, in the product description and also on the product pop up which you accepted. We're sorry you didn't receive an explanation with the refund email. Thanks OD's.

Posted 1 year ago

“Hi am a bit disappointed in the service I have received I returned my 3 items I ordered and have only been refunded for 2 you have charged me for socks that I returned with the other items so I would be grateful if you could disolove this matter”

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Posted 1 year ago

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Dear Gaynor, Thank you so much for taking the time to let us know about your experience with OD's Designer Clothing. We're sorry to hear that you are not satisfied with the service you received and apologise for charging you for the socks that you returned. This was extremely unfortunate and looks like it was an error carried out with the refund at the till. We have rectified the issue and issued a refund for the remaining £19. Best regards, OD's Designer Clothing

Posted 1 year ago

“I'm unhappy because you didn't sell me a jumper”

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Posted 1 year ago

“I didn’t make a purchase because although the item was in stock you said there was a pricing error on the website so I wasn’t allowed the item and therefore issued a refund Very poor”

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Posted 1 year ago

“Didn’t get my order said it was out of stock need to update website sooner as was still available 48 hours later”

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Posted 1 year ago

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Hi Cam, we are sorry there was an issue with your order. We did have the stock available for your order, but when the staff in-store processed it. We found a defect in the Jacket and we didn't want to ship it out in that condition, so we refunded the order, and the stock was auto added back onto the site by accident. Sorry for any inconvenience caused.

Posted 1 year ago

“Ordered a Boss top.. paid… then told it was not available… still haven’t had refund!! Why ?”

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Posted 1 year ago

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Hi Ian, on the rare occasion the available stock we have can be incorrect. We can only apologise for this. In terms of your refund it was processed on the 4th of September, the same day as the order, I would advise double checking with your bank.

Posted 1 year ago

“Item broke after a few days and quality of metal starting to show :(. Will be enquiring for a refund as I did not pay what I think was worth what I got. Not very happy at all.”

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Posted 2 years ago

“Refunded my order for no reason”

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Posted 2 years ago

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Hi Iqra, Thank you for your review and we are very sorry to hear about this. Unfortunately, as explained over email your order flagged up on our system as fraudulent. Also as explained over email, our system does not allow us to process any orders that are flagged as fraudulent for obvious reasons. This is the reason you received a full refund on your order. Thank you and we are very sorry for any inconvenience this has caused you. Kind regards, OD's

Posted 2 years ago

“I have always purchased from you even jewellery, especially Christmas and birthdays. I ordered a bag as a gift and waited two days for the delivery. DPD confirmed that they had received a request to deliver., in the end I decided to call you to be told that my order was cancelled even though it was in stock when I ordered it I was told that “we sell in the shop too so it ran out of stock sorry about that” one thing that I really needed too I feel so let down by you especially asking for a review on a purchase that was cancelled without any notification.”

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Posted 2 years ago

“I ordered an item that was in stock on the website then got an email to say it wasn’t in stock so I was having a refund, why is it still saying in stock on the website when it’s not.”

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Posted 2 years ago

“Hi my order was never delivered and was lost by DPD. Though I know it is not the fault of ODS I am not having a great first time experience shopping on the site.”

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Posted 2 years ago

OD's Designer Clothing is rated 4.6 based on 2,164 reviews