Extremely poor, I ordered a T-shirt that came with a rip in it, when sending back it cost me £8.15 on top of the £5.95 I had already paid for delivery. I requested an exchange for the same T-shirt just in perfect condition, however without being contacted I got a refund instead which I was very disappointed about as this is not what I asked for, because if the item had not been damaged it would have been kept. So I have now paid £14.10 on an item I have not received. I have also sent an email requesting the T-shirt back (and said I am happy to return the £24 refund), as well as £8.15 refund for delivery that I would not have had to pay if the company did not damage the item, which I have not yet received a response too. I am extremely unhappy with the service I have received.