NS Watersports Reviews

Name: NS Watersports
Address: NorthShore WatersportsTees Barrage International White Water CentreTees Barrage WayTees Barrage, Stockton on Tees
Rating: 4.70

4.7 Rating 1,010 Reviews

93 %

of reviewers recommend NS Watersports

4.7

Based on 1,010 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01642 520234

Email:

sales@nswatersports.com

Location:

NorthShore WatersportsTees Barrage International White Water CentreTees Barrage WayTees Barrage
Stockton on Tees
TS18 2QW

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NS Watersports 5 star review on 16th January 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Although I have not actually received the jacket I ordered yet, I must say the service so far has been great. I didn't know which size to order in the jacket I have purchased. I phoned the store and spoke to a lady (Jess I think her name was) She was extremely helpful and friendly and did a pit to put measurement for me. This has potentially saved a lot of hassle and I think little touches like this are a rarity for consumers. Very much looking forward to receiving my jacket and up to now can't fault anything at all.”

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Posted 1 day ago

“All as described and expected, prompt delivery too”

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Posted 1 day ago

“Great service, competitive prices and good range. Very helpful staff. Definitely recommend 👍”

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Posted 5 days ago

“EDIT: after several days of no response a team member got in touch with me and explained the delay. My order never arrived! I tried calling and emailing to see where it had got to but no reply.”

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Posted 1 week ago

HI Andy, Many thanks for your message and order. Apologies for the slight delay in you receiving your order, I did leave you a message on the phone when you enquired last week to say that my supplier had just had the delivery and our delivery would be arriving this week. I have just chased this up and they are very apologetic the delivery arrived later than expected, so they are a little behind. To speed the process up I’ve arranged for them to send you the paddle direct. Please accept my sincere apologies once again. Best regards, Kevin

Posted 1 week ago

“I would, but haven’t received the order yet?”

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Posted 1 week ago

HI David, Many thanks for the review. I sincerely apologise about your order, unfortunately we can't find the boots we are supposed to have and my supplier was showing stock available which we ordered. I have contacted them to find out where the delivery is and they have made an error as the boots were sold, and have been discontinued so we can't get anymore. Please accept my sincere apologies for any inconvenience this may have caused. Best regards, Kevin

Posted 1 week ago

“Had to return an item - easy process = no issues = have used before and would recommend them. Good cutomer service”

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Posted 3 weeks ago

“Quick to respond queries, prompt despatch and a good price. Thank you.”

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Posted 4 weeks ago

“Quick delivery. I needed to return though because of size and it is stated that goods must be returned in orginal packaging, the box was huge and cost me nearly £15 to return. The new drysuit came in a small bag which was much better. Quick postage return with new size. Helpful on phone.”

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Posted 1 month ago

“Ordered from the sale ( a great bargain) it arrived very quickly. All good , happy with my new Vaikobi t shirt”

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Posted 1 month ago

“Order Arrived on time and in good condition. Customer service was great as well. They informed me about tracking updates and the closure they had around new years. Overall good experience ordering from this company.”

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Posted 1 month ago

“Quick delivery and items packaged with care which I really appreciated!”

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Posted 1 month ago

“Arrived promptly, good fit for my bigger than normal head.”

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Posted 1 month ago

“Been sent an email to review my purchase but I've not received my item yet?! Nor have i had a dispatch email to say they are on there way...”

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Posted 1 month ago

HI Gayle, Many thanks for your review. I'm really sorry for any confusion regarding the dispatch of your order, the shop is closed from the 23rd Dec to the 6th Jan. On your order confirmation is does give the following information. Northshore Watersports is now closed for Christmas and the New Year. We will pack and process your order on 6th Jan when we return, if you would like to amend or cancel your order please email and we will get back to ASAP. Please accept our sincere apologies for any inconvenience this may have caused. Please email me if you like to cancel your order, if you are happy to wait, we will dispatch the boots on Tuesday on our return. Once again, please accept my sincere apologies for any inconvenience this may have caused. I wish you a very Happy New Year. Best regards, Kevin

Posted 1 month ago

“This is the second NRS waterproof case I’ve purchased the great products. I just needed a second different size for my Sea Kayaker. The order was processed very quickly although it was advertised as a sale item the delivery cost was quite expensive bringing it back to the equivalent of most other retailers effectively wiping out the sale price I’m actually making it slightly more expensive than other retailers. Something to watch out for.”

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Posted 2 months ago

“Non posso dare una recensione perché non ho ancora ricevuto”

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Posted 2 months ago

“Good range of shoe sizes available and shoes delivered promptly once ordered”

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Posted 2 months ago

“Swift and accurate delivery, excellent communication. I had chosen the wrong items in a couple of cases, and the return and refund process was easy, again with great communication. I don’t mind paying the return postage when it’s my own choice to return and no fault of the seller. I’d shop here again in a heartbeat.”

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Posted 2 months ago

“Very impressed how easy it was to order. Alo impressed with deliverytiming.”

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Posted 2 months ago

“Customer service excellent. After placing an order with the company the item became unavailable. NorthShore Watersports first emailed me but unfortunately I hadn't checked my emails that day and they followed this up with a text explaining the issue. I called them and chose another design which they discounted owing to the issue. It was very good to find a company that I could call directly to resolve the problem. It is so normal now to receive bad customer service so I was very pleased to receive such good customer service on this occassion.”

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Posted 2 months ago

“Excellent quality product at a very competitive price”

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Posted 2 months ago

NS Watersports is rated 4.7 based on 1,010 reviews