NS Watersports Reviews

Name: NS Watersports
Address: NorthShore WatersportsTees Barrage International White Water CentreTees Barrage WayTees Barrage, Stockton on Tees
Rating: 4.71

4.7 Rating 956 Reviews

93 %

of reviewers recommend NS Watersports

4.7

Based on 956 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01642 520234

Email:

sales@nswatersports.com

Location:

NorthShore WatersportsTees Barrage International White Water CentreTees Barrage WayTees Barrage
Stockton on Tees
TS18 2QW

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NS Watersports 5 star review on 16th February 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My order arrived the next day, very fast shipping. Very pleased with what I ordered and the speed it was delivered.”

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Posted 2 days ago

“Called to check availability and delivery timescales. Jess could not have been more helpful confirmed availability and promised dispatch same day. Shoes arrived as promised the following day. Great experience all round.”

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Posted 6 days ago

“I ordered Life Jacket. Very easy website to engage with. Very happy with the Life Jacket, very good quality and great price. Delivered very swiftly by Royal Mail.”

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Posted 1 week ago

“Great customer service and next day delivery 😀”

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Posted 2 weeks ago

“Brilliant service from NS Watersports. Boots were not a suitable size and the returns was easy and refund received within 24 hours”

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Posted 3 weeks ago

“Excellent service and super fast delivery . Thank you for the awesome Canyoning boots! We will be shopping with you guys again !”

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Posted 3 weeks ago

“had the spare bladder part I needed at a good price and at fair postage.”

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Posted 3 weeks ago

“Having placed an order and paid for shipping to arrive early (within 12 hours) unfortunetly this did not happen ans arrived 2.days late.”

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Posted 1 month ago

Hi Lee, Many thanks for your review, I think there has been some confusion over the delivery times, as you ordered the goods at 2pm on a Saturday and unfortuately we can't ship till Monday, We dispatched on Monday and used the special delivery service so the goods would be delivered to you before 1pm on the Tuesday as requested. Please accept my sincere apologies for any confusion or inconvenience this may have caused. Best regards Kevin

Posted 1 month ago

“I had a couple of queries just after placing the order and so phoned the number given on the website. The call was answered immediately by a very helpful person and my queries dealt with quickly. I was given good advice about sizing and availability of the item. I also needed the order to be delivered within a tight time-frame and following a couple of clarifying emails, the next day delivery service met all my expectations. I am very pleased with my purchase which was very good value for the good quality of the boots ordered.”

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Posted 1 month ago

“~Great service. Called and they sorted me out kit extra fast.”

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Posted 1 month ago

“Good price, prompt delivery - Many thanks!”

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Posted 1 month ago

“Very pleased with my purchase Good quality”

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Posted 1 month ago

“Very pleased with the website, ease of ordering and speed to which it arrived. I ordered the WRSI Current Pro Helmet on Sunday and it arrived nice & quickly 3 days later. The helmet is a perfect fit, very comfortable and I'm sure it will do the job of protecting my head if needed. Nice and light too and didn't feel hot when I wore it for a warm 12 mile paddle out.”

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Posted 1 month ago

“Excellent saving on a Typhoon Drysuit. Arrived well packed and in perfect condition. Just paddled with it for first time - great bit of kit.”

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Posted 1 month ago

“Easy to use www page. Lots of confiirmation mails and delivery updates. Peak unlined shorts are great for Summer kayaking”

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Posted 1 month ago

HI Dave, Many thanks for the review, we always welcome them. Really pleased you like the shorts. Enjoy your summer paddling and please let us know if we can help in the future. Best regards Kevin

Posted 1 month ago

“Bought a Jobe Gama kayak. The order was processed quickly enough. I had a few problems with the delivery company (DX) though. They just kept putting my large and heavy parcel back into storage at their depot. However, following a phone call to NS Watersports they had the ability to speak to an actual human at DX and my parcel was delivered the following day with no issues. Had the kayak out on the lawn and looks a good bit of kit to go with my Jobe SUP. Thankyou for your efforts in sorting DX out.”

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Posted 1 month ago

HI Neil, Many thanks for the review and call, we always welcome any feedback. As soon as you contacted us, we called DX to find out what was happening with your delivery, they apologised for the delay, and assured us it would be delivered on Thursday. We have checked the tracking and called them to confirm that the goods were delivered to you yesterday. Please accept my sincere apologies once again for the delay in the delivery. This is the only part that is out of our control. I hope you enjoy using your new inflatable and please let me know if we can be of any further assistance. Best regards, Kevin

Posted 1 month ago

“Now on day six waiting for a drysuit that should have been delivered the day after order!! Communication is really poor They took my money when they didn’t have it in stock and did not inform me of this until I contacted THEM”

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Posted 1 month ago

HI Neil, Many thanks for the review, we always welcome any feedback. Firstly I would like to apologise for the delay in you receiving the drysuit, we had temporarily sold out. I did try and get the suit to you for the Saturday but unfortunately the suppler let us down after assuring us they would send for a Saturday delivery. I have refunded you all the delivery costs and an extra goodwill payment for the additional inconvenience caused. The extra day delay is due to DPD, which is completely out of our control. The suit is due to be delivered today. Once again I do sincerely apologise for the delay and any inconvenience this may have caused. Best regards, Kevin

Posted 1 month ago

“Pleased with women’s Typhoon Hendra Hinge Drysuit. The only one which fits!”

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Posted 1 month ago

Thank you for ordering with us and pleased your happy with your Dry suit. Kind Regards Jess

Posted 1 month ago

“It's brilliant!!”

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Posted 1 month ago

Thank you for Shopping with us, and we hope you shop with us again soon. Kind Regards Jess

Posted 1 month ago

“My item hasn't arrived so not much to review?”

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Posted 1 month ago

HI William, Many thanks for the review, I'm really sorry you haven't received your shoes. We do send a dispatch email with all your tracking. Royal mail have tried to deliver them three times, and are currently being held at the delivery office awaiting redelivery, please see below https://www.royalmail.com/track-your-item#/tracking-results/YJ303113248GB Tracking history Saturday 07 June 2025 06:52 Available for Redelivery or Collection Falmouth DO Friday 06 June 2025 16:09 Delivery Attempted - Address Inaccessible Falmouth DO 15:03 Delivery Attempted - Address Inaccessible Falmouth DO 10:20 Due to be delivered today by Falmouth DO Thursday 05 June 2025 16:29 15:28 Delivery Attempted - Address Inaccessible Falmouth DO 10:41 Due to be delivered today by Falmouth DO 06:18 Item Received Truro MC Wednesday 04 June 2025 19:05 Item Received Tyneside MC 15:52 Sender has despatched item Please can you login to Royal Mail and arrange a redelivery or let us know when you will be available to receive so we arrange this for you. Please accept my apologies for the delay. Best regards Kevin

Posted 1 month ago

NS Watersports is rated 4.7 based on 956 reviews