NS Watersports Reviews

Name: NS Watersports
Address: NorthShore WatersportsTees Barrage International White Water CentreTees Barrage WayTees Barrage, Stockton on Tees
Rating: 4.71

4.7 Rating 830 Reviews

93 %

of reviewers recommend NS Watersports

4.7

Based on 830 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01642 520234

Email:

sales@nswatersports.com

Location:

NorthShore WatersportsTees Barrage International White Water CentreTees Barrage WayTees Barrage
Stockton on Tees
TS18 2QW

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NS Watersports 5 star review on 9th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with my new typhoon Multi sport drysuit from Northshore, only issue was having to pay £15 postage on a £600 purchase !! bit excessive.”

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Posted 1 month ago

Hi William many thanks for your order and review. Having looked into your order due to the order being high value and being in the Highlands there is a higher delivery cost. This is calculated at the checkout when you enter your address. I hope this doesn't stop you shopping with us again and many apologies for this. Kind Regards Jess

Posted 2 weeks ago

“Still waiting for it to be deliverd,after being despatched on Thursday,via Royal Mail!!!!”

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Posted 4 months ago

HI Lee, Many thanks for the review, I'm truly sorry for the delay in you receiving your item. The delivery is the only part we have no control over as we rely on a 3rd party to do this for us. I have just checked the tracking to see that it was delivered this morning. Please accept our sincere apologies for the delay and any inconvenience this may have caused. Best regards, Kevin

Posted 4 months ago

“Good product arrived quickly. How to improve…..send email confirming sale. It was several days before I got that. Left me wondering what was happening.+ no answer when I tried to call.”

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Posted 10 months ago

HI Brian, Thanks for the review. I'm really sorry you didn't received the email confirmation for the order, its automatically sent when you place the order and then you receive another email when the order is dispatched. Please accept my sincere apologies. Best regards, Kevin

Posted 10 months ago

“Unsure whether to blame NS Watersports? Ordered a pair of Adidas sailing trainers size 8, they arrived but seemed very small. Stupidly I was going out and wore them (so they cannot now be returned to ask for the next size up). I wonder if they are marked the wrong size as the bottom of the shoe looks smaller than other size 8 shoes. Be warned and order a size larger if thinking about buying Adidas Terrex 255 HEAT.RDY trainers. I feel that I have wasted £75 that I could not afford to waste in these current times. Check before you use goods. Company were good to offer me half my money back, the action was appreciated.”

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Posted 1 year ago

“Great products and quick delivery. My only complaint would be £4 postage fo 2 nose clips that fitted into a standard envelope therefore large letter at the most. Other than that will definitely be back for more!”

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Posted 2 years ago

Hi Angela, Many thanks for your review. Always appreciate it. I just checked your order and we have only charged you £2 for the postage, the nose clips are £6 each and you purchase 2 and the total amount charged was £14. It costs us £1.79 to post as a large letter plus the cost of the bag. Please accept my apologies and please let me know if we can be of any further assistance. Best regards Kevin

Posted 2 years ago

“The selection and purchasing online was quick and easy. Unfortunately only half of my order was delivered. Slightly disappointed as it is a Christmas gift.”

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Posted 2 years ago

“Product fine but too small. Have emailed with request to return the product for larger size. No response as yet.”

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Posted 2 years ago

HI Graham, Many thanks for your review, I'm really sorry we haven't replied about returning the shoes, we have searched our emails and have never received an email from you about returning them. Please can you re-send to sales@nswatersports.com We have a no quibbles return policy so please return the shoes to us and we will refund you on receipt. Please accept my sincere apologies for any inconvenience this may have caused. Best regards, Kevin

Posted 2 years ago

“I sought to purchase a kayak and some equipment from NS Watersports. Payment taken including delivery to NIreland. All went through, but unfortunately got an email back very quickly to say that they can’t deliver to Northern Ireland !! Whilst very disappointed at this and perhaps it could have been clearer I can’t fault NS Watersports for their communication. It was very fast and very apologetic and good customer service even though I never got as far as being a customer. Hopefully delivery to NI can be sorted soon”

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Posted 2 years ago

“Great speedy service but unfortunately sent the wrong size of gloves (L instead of XL). Everyone can make a mistake, so no biggie; I gave them to my wife and now I’m the best!”

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Posted 2 years ago

Hi Ken, thanks for the review. Many apologies for sending the incorrect size, this was a picking error, seems it all worked out in the end for the best. Apologies once again, Best regards, kevin

Posted 2 years ago

“Lots of items I considered were out of stock however what I did eventually choose were delivered quickly and are of good quality.”

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Posted 3 years ago

HI, Many thanks for your review and feedback. I'm truly sorry some of the items you considered were out of stock, but due to many many factors, Brexit, Covid-19, shipping problems and congestion at ports, Suez canal, transportation and many other factors, all our suppliers are facing shortages. We are getting as much stock in as possible as fast as we can, but all of the shortages are completely out of our control and apologies for any inconvenience this may have caused. Best regards, Kevin

Posted 3 years ago

“Items not arrived yet”

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Posted 3 years ago

Hi, thanks for your review, and I'm sorry for the slight delay in the goods arriving. I know royal mail have had a few problems with the number of staff off due to covid and volume of post. The goods were delivered on the 5/11 and we apologise for any inconvenience this may have caused. best regards, kevin

Posted 3 years ago

“My order haven’t been dispatched yet, although the payment was made 5 days ago. Are you overloaded, which is good, or just slow?”

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Posted 3 years ago

Hi Many thanks for your review, we always welcome any feedback. I'm really sorry for the slight delay in dispatching your item, you ordered the goods on Thursday evening @6.12pm and unfortunately we had sold out of the size you ordered, we couldn't re-order on Friday as the shop is closed on Mondays. The goods were ordered on Saturday and they are being delivered and dispatched today. We sincerely apologise for any inconvenience this may have caused. Best regards, Kevin

Posted 3 years ago

“Whilst I know this an excellent venue my review is regarding the purchase of a 'gift voucher' to give as a birthday present. I was asked to pay £2.00 delover y charge - excessive as this was delivered via Royal Mail was not heavy so a first class stamp would have covered it. Secondly the gift voucher /certificate is what I would describe as a compliments slip with a handwritten value on it. Does the job I realise but it would be nicer if it was presented better as this is for a present.”

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Posted 4 years ago

“Excellent little salt n pepper shaker for the hills. Pity they charge for delivery £2 and took 4 days to come have a rethink NS. Got a 3 compartment since shaker from amazon free delivery and arrived in 2 days.”

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Posted 5 years ago

HI Trevor. Many thanks for your review, I'm really sorry for late arrival of your goods. But this was out of our control, you ordered the goods at 7.25pm on a Saturday, we posted them at 11am on Monday morning first class post and TBH 99% of our goods arrive the next day. The only thing that is out of hands is the final delivery when we do rely on a 3rd Party. Once again, please accept my sincere apologies for the late arrival and any inconvenience this may have caused. Best regards, Kevin

Posted 5 years ago

“Good prices and a great website. However, I was promised next day delivery if I ordered before 2pm (on Friday) which I did, but it wasn't shipped until Monday so I was slightly disappointed as I wanted to use the paddle on Sunday.”

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Posted 5 years ago

Hi Chris, Many thanks for your review, we always welcome any feedback. Please accept my sincere apologies for the slight delay in dispatching your paddle, and any inconvenience this may have caused. We always try and get orders dispatched on the sameday as ordered. Unfortunately due to circumstances beyond my control, I couldn't dispatch the paddle on Friday afternoon. Once again please accept my sincere apologies. Best regards, Kevin

Posted 5 years ago

“Did not honour the 24hr delivery of order placed ahead of 2pm. In fact stock was not even checked until I prodded them the next day by which time the product should have been in my hands. Product now delivered.”

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Posted 5 years ago

HI Many thanks for your review. I'm a little confused by your review. We check stock and action every order as soon as they received. We try and carry most items in stock, but every now and again we have to get it from the supplier and if possible get it shipped direct. I'm really sorry and please accept my apologies that the goods didn't arrive within the time frame. I hope we can try and do better in the future. Best regards, Kevin

Posted 5 years ago

“The water carrier I ordered arrived in good tiem and was as described. Unfortunately it was packed in a polythene bag in such a way that as I carefully opened it with a pair of scissors I nicked it making it unuseable. Part of the carrier was rolled into the folded over bag which was the bit I had chosen to open. Too bad - my fault entirely, I should have been more careful knowing what was inside, but it could have been packed in a more appropriate way perhaps.”

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Posted 5 years ago

Hi Martin, Many thanks for your review, I am so sorry that the goods you received got damaged when opening, we have sent 100's of items out in the bags and this is the first time i have know this happen. We will certainly look at the way we pack them up in future, so to avoid this potential happening again in the future. If you would like to re-order another one please give me a call (01642 520234) and I will give you 50% discount as a gesture of goodwill as we do feel partially responsible. Please accept my apologies once again. Best regards, Kevin Kevin Leeming-Sheppard Retail Manager Northshore Watersports

Posted 5 years ago

“Item as described. But ordered on a Monday so next day delivery didn't happen as it failed to mention during the order process that they were closed on a tuesday”

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Posted 5 years ago

HI jake, Hi, Many thanks for your review, apologies about the store being closed on the Tuesday, unforturately this was down to staff annual leave & sickness. Hope we can help in the future. Best regards, Kevin

Posted 5 years ago

“I am unable to comment, as this was a Christmas present to my son who won’t be opening the parcel till the 25 December”

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Posted 6 years ago

HI Many thanks for your review, and Happy New Year. I'm very pleased everything was received and delivered quickly, Hope the present was suitable, if not please give me a call on 01642 520234 and I'll sort it out for you. Please let me know if I can help with anything further. Best regards, Kevin

Posted 6 years ago

“Good product good price arrived a day late and at the wrong address. Still will try them again.”

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Posted 6 years ago

HI David, Many thanks for your review. We always try and dispatch goods the same day if possible, but unfortuately you ordered on a Tuesday when the shop is closed and I sincerely apologize as I looked at the wrong address and sent it to your home instead of the office, we now double check every order to try and stop this happening again. I do hope you will give us another opportuntity. Please let us know if we can be of any further assistance Best regards, Kevin

Posted 6 years ago

NS Watersports is rated 4.7 based on 830 reviews