NS Watersports Reviews

Name: NS Watersports
Address: NorthShore WatersportsTees Barrage International White Water CentreTees Barrage WayTees Barrage, Stockton on Tees
Rating: 4.70

4.7 Rating 1,074 Reviews

93 %

of reviewers recommend NS Watersports

4.7

Based on 1,074 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

01642 520234

Email:

sales@nswatersports.com

Location:

NorthShore WatersportsTees Barrage International White Water CentreTees Barrage WayTees Barrage
Stockton on Tees
TS18 2QW

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NS Watersports 5 star review on 29th March 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I made a purchase for a product which showed as being in stock. I received no email and only when I inquired myself about the whereabouts of my order was I told that the product had sold out and that I would have to wait a further four days for stock to be received. I still haven’t received my product but I have been sent an email stating me to review a product and the company before I’ve even received my order.”

Helpful Report

Posted 3 months ago

HI Many thanks for your review. I'm truly sorry for the delay in you receiving your item, unfortuately we had sold out of the colour of the bottle you ordered and had to order it from the supplier, which has taken a little longer then usual to arrive. We are posting the item out to you today. PLease accept my sincere apologies for any inconveneince this may have caused. Best regards, Kevin

Posted 3 months ago

“EDIT: after several days of no response a team member got in touch with me and explained the delay. My order never arrived! I tried calling and emailing to see where it had got to but no reply.”

Helpful Report

Posted 5 months ago

HI Andy, Many thanks for your message and order. Apologies for the slight delay in you receiving your order, I did leave you a message on the phone when you enquired last week to say that my supplier had just had the delivery and our delivery would be arriving this week. I have just chased this up and they are very apologetic the delivery arrived later than expected, so they are a little behind. To speed the process up I’ve arranged for them to send you the paddle direct. Please accept my sincere apologies once again. Best regards, Kevin

Posted 5 months ago

“Colis non reçu en raison de frais de douanes (non prévus). Mon facteur ne sachant ni lire ni écrire, je ne sais pas ou est mon colis.”

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Posted 9 months ago

“Having placed an order and paid for shipping to arrive early (within 12 hours) unfortunetly this did not happen ans arrived 2.days late.”

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Posted 1 year ago

Hi Lee, Many thanks for your review, I think there has been some confusion over the delivery times, as you ordered the goods at 2pm on a Saturday and unfortuately we can't ship till Monday, We dispatched on Monday and used the special delivery service so the goods would be delivered to you before 1pm on the Tuesday as requested. Please accept my sincere apologies for any confusion or inconvenience this may have caused. Best regards Kevin

Posted 1 year ago

“Hi there I placed my order on the 4th but I still haven't received it”

Helpful Report

Posted 1 year ago

HI Thulani, Many thanks for your review, I'm a little confused by your comments as you are based in SOUTH AFRICA, and it clearly states on our website that overseas orders take between 7 and 42 working days to arrive and the timeframe is completely out of our control. Below is from our website. Normal delivery services within Overseas countries (Royal Mail Tracked) are usually from 7-42 WORKING days. BUT this is not a guarantee and we can't be held liable for delayed or late deliveries. We received your order on the 4th Sept, we dispatched the goods the sameday and they left the UK on the 5th. We have sent you all the tracking details for your order, so can see exactly where it is. Please let me know if we can be of any further assistance. Best regards Kevin

Posted 1 year ago

“Ordered a Seeker Water Storage Bottles: 3lt, Clothing Colour: Jet Grey. I received a 2L. Realised this after it filled it up so not able to return.”

Helpful Report

Posted 2 years ago

HI, Many thanks for your review, I'm truly sorry for the mistake we have picked the incorrect size off the display and posted it to you. I will give you a goodwill £10 refund for the difference in the price and for any inconvenience this may have caused. Please accept my sincere apologies once again. Best regards, Kevin

Posted 2 years ago

“I bought the equipment about a week and a half ago.- LB781803327GB The package has not reached me yet I wanted to check if the shipment arrived in Israel. Currently, the shipment is not in our post office”

Helpful Report

Posted 2 years ago

Hi Itamar Many thanks for your order and review. Many apologies for the delay. We have checked tracking and contacted Royal Mail and they have said the parcel is likely to be in Israel as there is a link to continue tracking but this is something we cannot access as this takes us to an Israel website. They have also said there may be a delay in going through the system in Israel, hence why its still showing as Leaving the UK on your tracking. We do state on our website that Parcels going overseas can take anywhere from 7-42 days to be delivered. At this moment in time, we cannot do anything as Royal Mail have stated the parcel isn't lost. We will check tracking and we hope that your parcel is delivered as soon as possible. Many Apologies once again Jess

Posted 2 years ago

“Very happy with my new typhoon Multi sport drysuit from Northshore, only issue was having to pay £15 postage on a £600 purchase !! bit excessive.”

Helpful Report

Posted 2 years ago

Hi William many thanks for your order and review. Having looked into your order due to the order being high value and being in the Highlands there is a higher delivery cost. This is calculated at the checkout when you enter your address. I hope this doesn't stop you shopping with us again and many apologies for this. Kind Regards Jess

Posted 2 years ago

“Still waiting for it to be deliverd,after being despatched on Thursday,via Royal Mail!!!!”

Helpful Report

Posted 2 years ago

HI Lee, Many thanks for the review, I'm truly sorry for the delay in you receiving your item. The delivery is the only part we have no control over as we rely on a 3rd party to do this for us. I have just checked the tracking to see that it was delivered this morning. Please accept our sincere apologies for the delay and any inconvenience this may have caused. Best regards, Kevin

Posted 2 years ago

“Good product arrived quickly. How to improve…..send email confirming sale. It was several days before I got that. Left me wondering what was happening.+ no answer when I tried to call.”

Helpful Report

Posted 3 years ago

HI Brian, Thanks for the review. I'm really sorry you didn't received the email confirmation for the order, its automatically sent when you place the order and then you receive another email when the order is dispatched. Please accept my sincere apologies. Best regards, Kevin

Posted 3 years ago

“Unsure whether to blame NS Watersports? Ordered a pair of Adidas sailing trainers size 8, they arrived but seemed very small. Stupidly I was going out and wore them (so they cannot now be returned to ask for the next size up). I wonder if they are marked the wrong size as the bottom of the shoe looks smaller than other size 8 shoes. Be warned and order a size larger if thinking about buying Adidas Terrex 255 HEAT.RDY trainers. I feel that I have wasted £75 that I could not afford to waste in these current times. Check before you use goods. Company were good to offer me half my money back, the action was appreciated.”

Helpful Report

Posted 4 years ago

“Great products and quick delivery. My only complaint would be £4 postage fo 2 nose clips that fitted into a standard envelope therefore large letter at the most. Other than that will definitely be back for more!”

Helpful Report

Posted 4 years ago

Hi Angela, Many thanks for your review. Always appreciate it. I just checked your order and we have only charged you £2 for the postage, the nose clips are £6 each and you purchase 2 and the total amount charged was £14. It costs us £1.79 to post as a large letter plus the cost of the bag. Please accept my apologies and please let me know if we can be of any further assistance. Best regards Kevin

Posted 4 years ago

“The selection and purchasing online was quick and easy. Unfortunately only half of my order was delivered. Slightly disappointed as it is a Christmas gift.”

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Posted 4 years ago

“Product fine but too small. Have emailed with request to return the product for larger size. No response as yet.”

Helpful Report

Posted 4 years ago

HI Graham, Many thanks for your review, I'm really sorry we haven't replied about returning the shoes, we have searched our emails and have never received an email from you about returning them. Please can you re-send to sales@nswatersports.com We have a no quibbles return policy so please return the shoes to us and we will refund you on receipt. Please accept my sincere apologies for any inconvenience this may have caused. Best regards, Kevin

Posted 4 years ago

“I sought to purchase a kayak and some equipment from NS Watersports. Payment taken including delivery to NIreland. All went through, but unfortunately got an email back very quickly to say that they can’t deliver to Northern Ireland !! Whilst very disappointed at this and perhaps it could have been clearer I can’t fault NS Watersports for their communication. It was very fast and very apologetic and good customer service even though I never got as far as being a customer. Hopefully delivery to NI can be sorted soon”

Helpful Report

Posted 4 years ago

“Great speedy service but unfortunately sent the wrong size of gloves (L instead of XL). Everyone can make a mistake, so no biggie; I gave them to my wife and now I’m the best!”

Helpful Report

Posted 5 years ago

Hi Ken, thanks for the review. Many apologies for sending the incorrect size, this was a picking error, seems it all worked out in the end for the best. Apologies once again, Best regards, kevin

Posted 5 years ago

“Lots of items I considered were out of stock however what I did eventually choose were delivered quickly and are of good quality.”

Helpful Report

Posted 5 years ago

HI, Many thanks for your review and feedback. I'm truly sorry some of the items you considered were out of stock, but due to many many factors, Brexit, Covid-19, shipping problems and congestion at ports, Suez canal, transportation and many other factors, all our suppliers are facing shortages. We are getting as much stock in as possible as fast as we can, but all of the shortages are completely out of our control and apologies for any inconvenience this may have caused. Best regards, Kevin

Posted 5 years ago

“Items not arrived yet”

Helpful Report

Posted 5 years ago

Hi, thanks for your review, and I'm sorry for the slight delay in the goods arriving. I know royal mail have had a few problems with the number of staff off due to covid and volume of post. The goods were delivered on the 5/11 and we apologise for any inconvenience this may have caused. best regards, kevin

Posted 5 years ago

“My order haven’t been dispatched yet, although the payment was made 5 days ago. Are you overloaded, which is good, or just slow?”

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Posted 5 years ago

Hi Many thanks for your review, we always welcome any feedback. I'm really sorry for the slight delay in dispatching your item, you ordered the goods on Thursday evening @6.12pm and unfortunately we had sold out of the size you ordered, we couldn't re-order on Friday as the shop is closed on Mondays. The goods were ordered on Saturday and they are being delivered and dispatched today. We sincerely apologise for any inconvenience this may have caused. Best regards, Kevin

Posted 5 years ago

“Whilst I know this an excellent venue my review is regarding the purchase of a 'gift voucher' to give as a birthday present. I was asked to pay £2.00 delover y charge - excessive as this was delivered via Royal Mail was not heavy so a first class stamp would have covered it. Secondly the gift voucher /certificate is what I would describe as a compliments slip with a handwritten value on it. Does the job I realise but it would be nicer if it was presented better as this is for a present.”

Helpful Report

Posted 7 years ago

NS Watersports is rated 4.7 based on 1,074 reviews