NS Watersports Reviews

Name: NS Watersports
Address: NorthShore WatersportsTees Barrage International White Water CentreTees Barrage WayTees Barrage, Stockton on Tees
Rating: 4.69

4.7 Rating 1,057 Reviews

93 %

of reviewers recommend NS Watersports

4.7

Based on 1,057 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

01642 520234

Email:

sales@nswatersports.com

Location:

NorthShore WatersportsTees Barrage International White Water CentreTees Barrage WayTees Barrage
Stockton on Tees
TS18 2QW

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NS Watersports 5 star review on 17th July 2026

Susan Morey

NS Watersports 5 star review on 29th March 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had to call to chase order, problem with stock, staff really helpful, received items within 48hrs after call. Thanks”

Helpful Report

Posted 3 months ago

Hi Kevin, Thanks for taking the time to leave a review. We’re glad our team could help and that you received your items within 48 hours after the call. Kind regards, Team NS Watersports

Posted 1 month ago

“No contact not received parcel”

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Posted 3 months ago

HI Tomasz, Many thanks for your order and review, I'm truly sorry for the delay in you receiving your order, which has now been delivered. Unfortunately we had temporarily sold out and re-ordered the goods. We had a nightmare with the delivery courier, as for 3 days in a row they tried to deliver at 5.45PM and in the end we had to go to the depot and collect. Please accept my sincere apologies once again for any inconvenience this may have caused. I hope we can help again in the future. Best regards Kevin

Posted 3 months ago

“Excellent price when searching free delivery arrived next day couldnt fault service”

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Posted 3 months ago

Hi Tracey, Thanks for taking the time to leave a review. We’re glad to hear you found an excellent price, free delivery, and next-day arrival with faultless service. We hope you shop with us again in the future. Kind regards, Jess

Posted 1 month ago

“Excellent item and super fast dispatch. Highly recommended!”

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Posted 4 months ago

Hi Elle, Thanks for taking the time to leave a review. We’re glad to hear you’re happy with the item and the fast dispatch. Highly appreciated! Kind regards, Kevin

Posted 1 month ago

“Items as described, arrived on time. Great service and competitive price.”

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Posted 4 months ago

Hi there, Thanks for taking the time to leave a review. We're glad to hear the items were as described, arrived on time, and you found the service great and the price competitive. Kind regards, Team NS Watersports

Posted 1 month ago

“I paid for them, they posted them, I received them.”

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Posted 4 months ago

Hi there, Thanks for taking the time to leave a review. We’re glad to hear everything went smoothly—payment, dispatch, and delivery. Kind regards, Kevin

Posted 1 month ago

“The two Caribbean is a lovely shade of colour nice and strong came really quickly and gonna be ideal for the (Kayaking) roles I have intended for them”

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Posted 4 months ago

Hi Mark, Thanks for taking the time to share your review. We’re glad to hear the two Carabiners are a lovely shade, feel strong, and arrived quickly. Sounds perfect for your kayaking roles. Kind regards, Team NS Watersports

Posted 1 month ago

“Although I have not actually received the jacket I ordered yet, I must say the service so far has been great. I didn't know which size to order in the jacket I have purchased. I phoned the store and spoke to a lady (Jess I think her name was) She was extremely helpful and friendly and did a pit to put measurement for me. This has potentially saved a lot of hassle and I think little touches like this are a rarity for consumers. Very much looking forward to receiving my jacket and up to now can't fault anything at all.”

Helpful Report

Posted 4 months ago

Hi Mike, Thanks for taking the time to share your experience. We’re glad to hear the service and the measurement help from Jess have been so helpful, and that you’re looking forward to the jacket. We're always happy to help! Kind regards, Team NS Watersports

Posted 1 month ago

“All as described and expected, prompt delivery too”

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Posted 4 months ago

Hi Kevin, Thanks for taking the time to leave a review. We’re glad to hear everything was as described and that the delivery was prompt. Kind regards, Team NS Watersports

Posted 1 month ago

“Great service, competitive prices and good range. Very helpful staff. Definitely recommend 👍”

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Posted 4 months ago

Hi there, Thanks for taking the time to share your experience. We’re glad to hear you found great service, a good range, and the staff helpful. We appreciate the recommendation. Kind regards, kevin

Posted 1 month ago

“EDIT: after several days of no response a team member got in touch with me and explained the delay. My order never arrived! I tried calling and emailing to see where it had got to but no reply.”

Helpful Report

Posted 4 months ago

HI Andy, Many thanks for your message and order. Apologies for the slight delay in you receiving your order, I did leave you a message on the phone when you enquired last week to say that my supplier had just had the delivery and our delivery would be arriving this week. I have just chased this up and they are very apologetic the delivery arrived later than expected, so they are a little behind. To speed the process up I’ve arranged for them to send you the paddle direct. Please accept my sincere apologies once again. Best regards, Kevin

Posted 4 months ago

“I would, but haven’t received the order yet?”

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Posted 5 months ago

HI David, Many thanks for the review. I sincerely apologise about your order, unfortunately we can't find the boots we are supposed to have and my supplier was showing stock available which we ordered. I have contacted them to find out where the delivery is and they have made an error as the boots were sold, and have been discontinued so we can't get anymore. Please accept my sincere apologies for any inconvenience this may have caused. Best regards, Kevin

Posted 4 months ago

“Had to return an item - easy process = no issues = have used before and would recommend them. Good cutomer service”

Helpful Report

Posted 5 months ago

Hi there, Thanks for taking the time to leave a review. We’re glad the return was easy and that you’ve used us before and would recommend us. Appreciate the kind words about our customer service. Kind regards, Team NS Watersports

Posted 1 month ago

“Quick to respond queries, prompt despatch and a good price. Thank you.”

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Posted 5 months ago

Hi Alistair, Thanks for taking the time to leave a review. We're glad to hear we could help with your queries, prompt dispatch and a good price. Kind regards, Team NS Watersports

Posted 1 month ago

“Quick delivery. I needed to return though because of size and it is stated that goods must be returned in orginal packaging, the box was huge and cost me nearly £15 to return. The new drysuit came in a small bag which was much better. Quick postage return with new size. Helpful on phone.”

Helpful Report

Posted 5 months ago

Hi Shani, Thanks for taking the time to leave a review. We’re glad the new drysuit fits better and sorry to hear about the return packaging and postage costs. Kind regards, Team NS Watersports

Posted 1 month ago

“Ordered from the sale ( a great bargain) it arrived very quickly. All good , happy with my new Vaikobi t shirt”

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Posted 5 months ago

Hi Amanda, Thanks for taking the time to share your review. We’re glad to hear the sale was a great bargain and that your Vaikobi t-shirt arrived quickly. We hope you shop with us again in the future Kind regards, Kevin

Posted 1 month ago

“Order Arrived on time and in good condition. Customer service was great as well. They informed me about tracking updates and the closure they had around new years. Overall good experience ordering from this company.”

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Posted 6 months ago

“Quick delivery and items packaged with care which I really appreciated!”

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Posted 6 months ago

“Arrived promptly, good fit for my bigger than normal head.”

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Posted 6 months ago

“Been sent an email to review my purchase but I've not received my item yet?! Nor have i had a dispatch email to say they are on there way...”

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Posted 6 months ago

HI Gayle, Many thanks for your review. I'm really sorry for any confusion regarding the dispatch of your order, the shop is closed from the 23rd Dec to the 6th Jan. On your order confirmation is does give the following information. Northshore Watersports is now closed for Christmas and the New Year. We will pack and process your order on 6th Jan when we return, if you would like to amend or cancel your order please email and we will get back to ASAP. Please accept our sincere apologies for any inconvenience this may have caused. Please email me if you like to cancel your order, if you are happy to wait, we will dispatch the boots on Tuesday on our return. Once again, please accept my sincere apologies for any inconvenience this may have caused. I wish you a very Happy New Year. Best regards, Kevin

Posted 6 months ago

NS Watersports is rated 4.7 based on 1,057 reviews