NS Watersports Reviews

Name: NS Watersports
Address: NorthShore WatersportsTees Barrage International White Water CentreTees Barrage WayTees Barrage, Stockton on Tees
Rating: 4.70

4.7 Rating 1,019 Reviews

93 %

of reviewers recommend NS Watersports

4.7

Based on 1,019 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

01642 520234

Email:

sales@nswatersports.com

Location:

NorthShore WatersportsTees Barrage International White Water CentreTees Barrage WayTees Barrage
Stockton on Tees
TS18 2QW

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NS Watersports 5 star review on 29th March 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No contact not received parcel”

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Posted 1 week ago

“I would, but haven’t received the order yet?”

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Posted 1 month ago

HI David, Many thanks for the review. I sincerely apologise about your order, unfortunately we can't find the boots we are supposed to have and my supplier was showing stock available which we ordered. I have contacted them to find out where the delivery is and they have made an error as the boots were sold, and have been discontinued so we can't get anymore. Please accept my sincere apologies for any inconvenience this may have caused. Best regards, Kevin

Posted 1 month ago

“Ordered a waterproof camera bag on October 29th paid £10 for special delivery now November 3rd still not received my item”

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Posted 4 months ago

HI Steve, Many thanks for the review. Please accept our sincere apologies for the delay in dispatching your order, we couldn't find the camera bag we supposed to have so unfortunately we had to order from our supplier and the courier was late in delivering the order. We have dispatched the case today and will be you tomorrow and I've refunded you the carriage costs. Please accept my apologies once again for the delay and the service you have received. We hope we can be of service again in the future. Best regards, Kevin

Posted 4 months ago

“Still waiting on my purchase and not even in the post yet (bought a number of days ago), so a bit premature to be asking a review!”

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Posted 6 months ago

“Now on day six waiting for a drysuit that should have been delivered the day after order!! Communication is really poor They took my money when they didn’t have it in stock and did not inform me of this until I contacted THEM”

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Posted 9 months ago

HI Neil, Many thanks for the review, we always welcome any feedback. Firstly I would like to apologise for the delay in you receiving the drysuit, we had temporarily sold out. I did try and get the suit to you for the Saturday but unfortunately the suppler let us down after assuring us they would send for a Saturday delivery. I have refunded you all the delivery costs and an extra goodwill payment for the additional inconvenience caused. The extra day delay is due to DPD, which is completely out of our control. The suit is due to be delivered today. Once again I do sincerely apologise for the delay and any inconvenience this may have caused. Best regards, Kevin

Posted 9 months ago

“My item hasn't arrived so not much to review?”

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Posted 9 months ago

HI William, Many thanks for the review, I'm really sorry you haven't received your shoes. We do send a dispatch email with all your tracking. Royal mail have tried to deliver them three times, and are currently being held at the delivery office awaiting redelivery, please see below https://www.royalmail.com/track-your-item#/tracking-results/YJ303113248GB Tracking history Saturday 07 June 2025 06:52 Available for Redelivery or Collection Falmouth DO Friday 06 June 2025 16:09 Delivery Attempted - Address Inaccessible Falmouth DO 15:03 Delivery Attempted - Address Inaccessible Falmouth DO 10:20 Due to be delivered today by Falmouth DO Thursday 05 June 2025 16:29 15:28 Delivery Attempted - Address Inaccessible Falmouth DO 10:41 Due to be delivered today by Falmouth DO 06:18 Item Received Truro MC Wednesday 04 June 2025 19:05 Item Received Tyneside MC 15:52 Sender has despatched item Please can you login to Royal Mail and arrange a redelivery or let us know when you will be available to receive so we arrange this for you. Please accept my apologies for the delay. Best regards Kevin

Posted 9 months ago

“You sent me a 2 litre black ortlieb water bag when i ordered a blue one not happy at all yours mick.”

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Posted 1 year ago

HI Mick, Many thanks for the review, we always welcome them. I'm truly sorry we have sent you the incorrect colour on your order, we have misread it and picked up a black instead of a blue. I'll send you the correct colour FOC and please keep the black one you have. It will be next week as we have sold out of the blue colour and will have to order it for you. Once again, please accept my sincere apologies for any inconvenience this may have caused. Best regards, Kevin

Posted 1 year ago

“Not impressed. Still hasn't been delivered. No update or message - just an invitation to leave a review! Also, the banner advert for Free delivery over £150 didn't apply because one product was on offer. Small print.”

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Posted 1 year ago

HI Colin, Many thanks for the review. we always welcome any feedback. I'm truly sorry for the service you have received as its not up to the standard we expect. We have had a nightmare with the delivery from our supplier as the BA you ordered we had sold out last week, we re-ordered and it should have been here Wednesday and it finally arrived this morning (Friday). I will upgrade the delivery to a Saturday service for you, so you can still use for the BH weekend. The free delivery is on orders over £150 even on sale goods, EXCEPT for paddles over 1.50m as the courier triples the cost to us to £22 plus the VAT, and we pay a contribution towards this. It does stat this in the T&C's. The email to leave a review is automated, so apologies you have received this before the goods. Please once again accept my sincere apologies for the delay, the service you have received and any inconvenience this may have caused. Best regards Kevin

Posted 1 year ago

“I have not received my purchase yet.And have heard absolutely nothing about it,I was beginning to think I had been scammed 😕”

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Posted 1 year ago

Hi Christina Many thanks for your order and many apologies for the delay in getting your order. I am really sorry we had sold out of this and had re-ordered. We have had a nightmare with supplier deliveries and it is due in today. We will be sending this out to you on 24hr service and you should receive this tomorrow. Please accept our sincere apologies for the delay and any inconvenience this may have caused. Kind Regards Jess

Posted 1 year ago

“I placed an order and have it received it. Despite emailing twice I have received no correspondence about my order!”

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Posted 2 years ago

HI Stacey, Many thanks for your review and I'm truly sorry for the delay in dispacthing your order and any inconvenience caused. I don't think you have been receiving our emails, as we have emailed you 3 times regarding your order, the last time was this morning. Please can you check your spam file? The dryrobe you have ordered is currently unavailable as we sold out and the supplier was showing stock available but when we ordered they came back to say the colour had unfortuately sold out and they had made a stock error. I have offered you alternatives or a full refund. Please can you contact us to let us know what you would like to do. Once again please accept my sincere apologies for any inconvenience this may have caused. Best regards, Kevin

Posted 2 years ago

“Came home from work today, to see this lying on my top step, soaking. I had to literally pour water out it. spray deck, cockpit cover & pogies, coming to 170 quid. Who in gods name thinks that's an acceptable way to wrap & post something?? Do yourself a favour & buy from somewhere else. Disgraceful. Will definitely not be recommending to others.”

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Posted 2 years ago

HI Helen, Many thanks for the review. I'm truly sorry about this, we have never had this happen before, the goods were fully wrapped and protected when they left us. It looks like the packaging has got damaged/ ripped in transit and the courier has re-wrapped the parcel so the goods didn't get lost. We will review the way we send larger orders and make sure they go in cardboard boxes. Please accept my sincere apologies for any inconvenience this may have caused. Best regards, Kevin

Posted 2 years ago

“Not delivered yet but sent request for review. Ridiculous”

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Posted 2 years ago

“Ordered 4th January. Paid £15 for 3 day delivery.. email says its now 10days away. Can't review a product I don't have but can review the delivery service (or lack of). I wait in anticipation.”

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Posted 2 years ago

Hi Thank you for your review and many apologies for the delay. We sent the parcel on 5th January and was due to be delivered yesterday. We sent the goods for delivery within the 3 day time frame but due to circumstances beyond our control the courier couldn't deliver the goods yesterday and are due to be delivered today. Please accept our sincere apologies for the 24hr delay. Kind Regards Jess

Posted 2 years ago

“Yet to receive my purchase”

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Posted 2 years ago

Hi Kelly I am really sorry you are yet to receive your purchase. We were stock taking last week and couldn't dispatch any orders, we ordered it from our supplier on Monday and was hoping it would have arrived yesterday to dispatch. It arrived at 5pm after our post was collected, we have dispatched it off this morning. Please accept my sincere apologies for the delay. Kind Regards Jess

Posted 2 years ago

“I'll write a review when my order eventually arrives!”

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Posted 3 years ago

HI Tony, Many thanks for your review and many apologies for the delay in you receiving the order, we had a nightmare with the supplier shipping the goods to us, as we had temporarily sold out of the size ordered. Please accept my sincere apologies once again. Best regards Kevin

Posted 3 years ago

“Didn't receive them”

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Posted 3 years ago

HI Gerard, Many thanks for your reeview and I’m really sorry about the goods not arriving. As you can see below we posted the goods on the 16/9 RM24 so they should have been with you on the Friday 17/9 or early this week. I have just checked the tracking and there are no details. I’ll send you a replacement order out today. 16/09/2022 14:14 16/09/2022 14:14 B26814 Go to manifestM1998 Gerard Elliott United Kingdom £0.00 50g Royal Mail OBA Royal Mail 24 CRL24 3202542730003F48A62E5 Manifested Order 26951 Created 16/09/2022 14:14 • Postage applied 16/09/2022 14:14 • Label generated 16/09/2022 14:14 • Despatched 16/09/2022 14:14 • Manifested 16/09/2022 15:16 Customer shipping address Gerard Elliott 214 Wells Road Malvern Please accept my sincere apologies for any inconvenience this may have caused. Best regards Kevin

Posted 3 years ago

“I have never received the package. It is not the time to do the review! Where is my package?”

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Posted 4 years ago

“7 days to get an item that was on a 48 hour service.... Poor show... Won't be using again”

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Posted 4 years ago

HI Many thanks for your review. We always welcome feedback. I just wanted to give a little more information for the delay. You ordered the paddle at 12.30am on a Friday Morning, I emailed you to apologise as due to the storm on Friday our courier (Parcelforce) had cancelled our collection for that day for safety reasons. Parcelforce don't collect goods on a Saturday or Sunday and as the shop is closed on Monday's we would dispatch on Tuesday for delivery Thursday. As mentioned in the email, that due to the length of the paddle we can only ship on a 48hr service. Which you duly noted was fine. Please note the delay was out of our control as delivery is the only part of the process we can't control ourselves as we have to rely on a 3rd party. Please accept my sincere apologies for any inconvenience this may have caused. Best regards, Kevin

Posted 4 years ago

“I would write a review but as i have not yet received the goods - i can't!”

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Posted 4 years ago

“If you ask me to write a review after I’ve received the product”

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Posted 4 years ago

NS Watersports is rated 4.7 based on 1,019 reviews