DriveDen Reviews

Name: DriveDen
Address: Unit 5 Reliant Close, Chandler's Ford Industrial Estate, Eastleigh, Hampshire
Rating: 4.83

4.8 Rating 19,684 Reviews

99 %

of reviewers recommend DriveDen

4.8

Based on 19,684 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About DriveDen:

High quality, tailor-made car accessories that protect vehicles and support drivers when travelling on the road.

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hello@driveden.com

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DriveDen 5 star review on 23rd April 2024

280

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When I ordered a 'Pair ' of windscreen wipers for my BMW E38 , I assumed that would be one for the passenger side and one for the drivers side , but both turned up for the passengers side , which means I will now have to order another wiper for the drivers side at a greater cost to myself.”

Helpful Report

Posted 6 years ago

Hi, Sorry to hear you are not happy with the items. This set has two blades the same for both the passenger side and the drivers side. Please email us directly and we can have a look into this for you and arrange a return if necessary if the product is not suitable; sales@npautoparts.co.uk Kind regards

Posted 6 years ago

“I was kept waiting for the ISO lead, and not advised of the delay until I asked. Then an additional delay on top of that. No contingency plan in place at NP. So very unhappy. The lead is OK though for the price.”

Helpful Report

Posted 6 years ago

Hi there, We do apologise for any delay - certain items are ordered in from a supplier and in this case, we would have expected to receive the delivery within 2 working days. Unfortunately we were let down by our supplier on this occasion. We unfortunately cannot source from anywhere else, so it's very difficult to provide an alternative solution, or have a contingency plan. We did just inform you as soon as we were aware of the delay and offered a refund if you would be waiting too long. We did upgrade to Royal Mail 1st class so when we received the item, it reached you as soon as possible. However, we understand that the delay may have caused some inconvenience so we do apologise again. Thankfully, this was very much a one-off incident and most items actually arrive ahead of the estimate! Although this experience may not have been positive, we hope you may consider coming back to us if you need anything else in the future. Kind regards, NP Autoparts | DriveDen

Posted 6 years ago

“I ordered repeater lamps for my AudiA6. They arrived promptly but would not fit the holes in the wings as the clips on the back were only suitable for much smaller holes. Also they did not have reflectors in front of the bulbs as the Audi ones do, and they had plastic clips instead of metal ones like the originals had, which looked rather cheap and fragile though I didn't fit them as I couldn't. Having said that, when I contacted the seller they were very prompt in sending me a free returns label which I am about to use. Assuming I get the refund I can't fault the supplier except for the product not being correct for the car.”

Helpful Report

Posted 6 years ago

Hi there, Many thanks for this feedback - we were sorry to hear the item did not match the original, as that should certainly be the case. The parts may not be made from exactly the same materials...some sometimes they may have plastic parts instead of metal for example...but this is reflected in the much lower price compared to OEM parts! However, the specification and fitment should be the same...so if this was not, we do apologise again. As you had stated, we arranged a return and provided a returns label so you could get this back to us and we can get that resolved for you. Strictly speaking this is a merchant review, so if we provided a good service it's a shame to receive a negative score (2 out of 5 stars). However, we understand the reasons for this and we hope the service provided made up for the disappointment with the item on this occasion. Kind regards, DriveDen | NP Autoparts

Posted 6 years ago

“Was fast delivery which was good, the product wasn't great. Instructions didn't match the car, giving me measurement which were wrong. Once I got it fitted, it turns out they leak! Seats are soaked.”

Helpful Report

Posted 6 years ago

Hi there, Sorry to hear this - and it's the first we have heard of any issue at all, which is a shame. We have not been notified of any problem directly, so have not had the chance to look into this for you. We would always advise a buyer contact us if there is a problem, as otherwise we cannot help! With regards to the issue from what you have said so far...it would be very, very strange for the kit/instructions to be incorrect or inaccurate - Farad thoroughly test all products and they have to pass all fitment and crash testing safety tests before they can be sold for a specific vehicle...so this set should be absolutely fine for the vehicle as listed. However, do feel free to contact us asap - hello@driveden.com - with further details, so we can investigate this for you and hopefully provide a solution. Kind regards, DriveDen | NP Autoparts

Posted 6 years ago

Hi there, Just a further note - you did mention that the measurements were wrong but the set was still then fitted...and then have leaks into the vehicle. It is likely that by fitting to different measurements to the instructions and testing, the set may not be fitted correctly and this could lead to leaks into the vehicle, and could also risk a failure. We would NOT advise using the bars if the measurements in the instructions have not been followed. The bars are not covered by any warranty or guarantee if they are not fitted 100% correctly and as per the instructions. But, we will await any further communication so we can discuss in more detail and hopefully resolve this for you. Kind regards, NP Autoparts | DriveDen

Posted 6 years ago

“you sent the wrong part and when I contacted you I have still heard nothing that was 4 days ago”

Helpful Report

Posted 6 years ago

Hi there, Sorry to hear this - but we have checked eBay, emails and other sources such as Facebook etc, and cannot find any communication from you to say about this issue. We respond to every query, so this may not have gotten through to us. We will email you separately to discuss further and work out a solution for you. Kind regards, NP Autoparts | DriveDen

Posted 6 years ago

“Drivers wiper was broke so decided to purchase the 'set', I have changed the passenger wiper back to the old one as the new one is not clearing the windscreen, and before anyone asks, yes, I have removed the protective strip from the blade”

Helpful Report

Posted 6 years ago

Hi there, Sorry to hear this - and thank you for confirming you've removed the protective sheath, as this would have been something we'd have asked about to make sure it was done before fitting the blades to the vehicle. We haven't had any direct communication about this, so that is always a little disappointing - we've had no chance to discuss and resolve the issue for you before a negative review was provided. We'd hope a buyer does give us the chance to do so, but it's often not the case. So, please do contact us if you wish to discuss the issue at all - hello@driveden.com - we are here to help after all and we will hope we can help out, and you may even then amend the review if you feel we resolve the issue in a satisfactory way. Kind regards, DriveDen | NP Autoparts

Posted 6 years ago

“Waiting for a response from the seller at the moment. The seats keep sliding off on movement no instructions in the parcel how to put them.”

Helpful Report

Posted 6 years ago

Sorry to hear there was some issues with fitting. There should be fitting clips in the pack which allow you to secure the covers from moving. We have provided return details so we can refund you.

Posted 6 years ago

“The part I ordered was 2 days late then also the part didn't fit the car and it was 100% the right one also the material it was made out of was so bad it snapped aswel so can't even get my money back won't be buying from you again ????????”

Helpful Report

Posted 6 years ago

Hi there, Sorry to hear this - but, we've had no direct communication about this issue. This is the first we've heard of any problem at all. We would always hope a buyer sends us a direct email to notify us of any fitment issues at all, so we can investigate the issue. But, if the buyer does not do that, we have no chance of resolving the issue for them. Please do contact us asap - hello@driveden.com - as we are keen to resolve this for you. You have assumed you cannot get your money back...but that may not be the case. So please do take the time to contact a seller first before leaving a review if you can! Kind regards, DriveDen /| NP Autoparts Ltd

Posted 6 years ago

“Mat quality is pretty good. But the passenger mat didn't fit the fixed points of the car. One of the holes is out by almost an inch so it can't sit flush.”

Helpful Report

Posted 6 years ago

“Description of merchandise not clear”

Helpful Report

Posted 6 years ago

Hi there, We do apologise for the error on this occasion - our supplier had provided the incorrect photo, so the image was inaccurate. The description was 100% correct...but we do understand that there would be some confusion as this did not match up to the image at the time...but we will be getting the image updated asap. Just a quick note...we would always ask a buyer to contact us if they spot an error, or are unsure of any part of the listing. Unfortunately we did not receive any communication until after this order had been placed and the item received - but, we do thank you for highlighting the error to us so we can make sure this is avoided in future. Kind regards, DriveDen | NP Autoparts

Posted 6 years ago

“Mats were wrong shape and fittings were wrong as well. Seller was rude but did refund cost.”

Helpful Report

Posted 6 years ago

“The carpets received where the wrong shade of grey”

Helpful Report

Posted 6 years ago

To confirm, this is in the middle of being investigated so we would have hope a review would be left until such a time that the problem is resolved. We will continue to look into the issue and provide a solution asap.

Posted 6 years ago

“The trim did not fit the double din aperture for my Sony WX-GT90BT head unit.”

Helpful Report

Posted 6 years ago

Hi there, Sorry to hear this - although we have not heard of this issue before the feedback was received and this is always a shame. We have therefore not had any chance to investigate the issue and provide a solution. If you can contact us (sales@npautoparts.co.uk - or via eBay message), we can check into this for you. At the very least, we offer a return for a refund but hopefully we can provide an alternative solution or advice for fitting this part. Either way, we would have liked the opportunity to provide some help before any feedback was provided - but hopefully we can still help out. Regards, DriveDen | NP Autoparts

Posted 6 years ago

“the covers do not fit properly because they are TOO SMALL!”

Helpful Report

Posted 6 years ago

Hi there, Sorry to hear this - the seat covers purchased are universal-fit...so there's always a risk that they will not fit. It's just the way with universal-fit items...they will fit the majority but not all. This is the first we've heard of the issue unfortunately, and we'd always hope a buyer sends us a message or email if there is a problem. That at least gives us the chance to resolve the issue - but, please do contact us if you wish to return for a refund. That is an option for a buyer within 30 days of the order. Kind regards,

Posted 6 years ago

“Didn't clean the windscreen in the middle at all. Had to put my old ones back on. £20 wasted”

Helpful Report

Posted 6 years ago

Hi there, Sorry to hear this - however, it does not have to be a waste at all. If there is any issue with an item, the buyer just needs to contact us and we can offer a return for either a refund or exchange. Unfortunately, this is the first we have heard of the issue with this item...and we would always hope a buyer contacts us first, rather than leaving a review, as that gives us a chance to resolve any issue. Please do contact us (sales@npautoparts.co.uk) if you would like us to look into this further. Kind regards,

Posted 6 years ago

“Although the bag is nice, the Velcro on the bottom doesn't stick to the carpet and the glue side of the other Velcro comes off in less than an hour. So the bag is floating around in the boot. Not what I wanted.”

Helpful Report

Posted 6 years ago

Hi there, Many thanks for your review...we are sorry to hear of any issue and if something has happened or the item doesn't reach the expectations of the buyer, we would hope to hear from the buyer regarding this directly, asap after receiving the product. Unfortunately, this is the first we have heard of any issue and so it's the first chance we have had to resolve the problem. This item should certainly stay in place with the velcro strips provided...so, if you would prefer to return the item for either a refund or replacement, do please let us know (sales@npautoparts.co.uk). Kind regards, DriveDen | NP Autoparts

Posted 6 years ago

“Item arrived quickly so no problems with the service. However, the product was purchased to fit an Audi Q5 2012 but once fitted it was so tight to the roof that it didnt allow the sunroof to open, in fact I think the sunroof would have smashed if I mistakenly opened it so I had to tape the button shut to remind me not to open it. Overall, bitterly disappointed with the product but didn't have time to amend as was booked to go away. So now the rails are used and I will have to buy a new set that will allow the sunroof to open - waste of money and description was not clear about this. ZERO stars for product!”

Helpful Report

Posted 7 years ago

Hi, Sorry to hear this - but, we do hope buyers of roof bars will be aware that they will likely NOT be able to open their sunroof. Sometimes it's possible...but in the huge majority of cases, it will not be possible. The set purchased is aerodynamically-shaped and sits very low to the roof...this is one of the major selling points because they will sit lower than most roof bars and this should ensure better fuel economy and less wind noise. They are comparible to the Thule WingBar Edge range..but at a much lower price point. Just to confirm, we are never 100% sure why a sunroof would need to be opened when roof bars and accessories are being carried on the vehicle...modern vehicles almost always have air-conditioning if the windows/sunroof cannot be opened, and this will keep everyone inside cool. If you do need to open the windows to let fresh air in...we offer a range of wind deflectors for this very purpose. So, we do feel this negative feedback is a bit unfair...the buyer should be more than aware that if they have roof bars installed (and particularly chose to purchase low-fitting, aero-shaped bars), that they will likely not be able to open the sunroof. After all, with roof bars and accessories fitted, the roof will be blocked and not let much sun or air in! We would also just remind any buyer that they can contact us prior to a purchase if they are unsure of anything and we can advise further...if a feature or specific thing is NOT mentioned on a listing, it should not be assumed to be included or suitable. We are here to help, but unfortunately received no communication before this order was placed. Regards, Rob NP Autoparts | DriveDen

Posted 7 years ago

“received mats within a week but no fixings came with the packaging.”

Helpful Report

Posted 7 years ago

Hi, To confirm, the mats come with fixings built-in, but the vehicle should already have the corresponding fixings built-in to the floor for the mats to secure to. At no point on the listing does it state the floor fixings are included...so if the negative feedback is related to this, it would be very unfair. We do offer a range of templates for the vehicle you have (Ford Transit). The template you chose is for models with 2 fixings on each side...but there is an alternative template for models with NO fixings...so it sounds like you would have needed that template instead. We will email to discuss further, and ask for the review to be revised if it does turn out that the incorrect template was purchased. Regards, Rob NP Autoparts | DriveDen

Posted 7 years ago

“The Grey colour is different from the grey colour show on the listing picture. The grey colour on your pictures is darker but the colour delivered is bright-silver type. I'm disappointed with the purchase. Also, the locks for the front mats are not exact measurements.”

Helpful Report

Posted 7 years ago

Hi there, Sorry to hear this - we do always have a note on the listing to say the exact colour may depend on your screen settings...but, if the colour is vastly different then it may be that our supplier made an error. We can see that a return request has come in for this order, so we'll get this looked into for you asap. Kind regards, NP Autoparts | DriveDen

Posted 7 years ago

To follow up - we offered a free return for a full refund, or an exchange if the mats turned out to be incorrectly sent by our supplier. However, the buyer chose to close the eBay return request and keep the mats as they are...so the matter has been resolved, although we were not able to actually investigate fully as the buyer chose not to return the item.

Posted 7 years ago

“Hi folks, It's not for Diesel engines as advertised,not good when needed”

Helpful Report

Posted 7 years ago

Hi there, Sorry to hear this - but Haynes manual number 5711 is definitely for VW Transporter T4 DIESEL models from 1990-2003. To confirm, the details listed for this item are as follows: 'Suitable for Diesel: 1.9 litre (1896 cc), 2.4 litre (2370 cc) & 2.5 litre (2459 & 2461 cc). Does NOT cover Syncro, specialist body conversions or features specific to Caravelle or Multivan. Does NOT cover petrol engines.' This manual has been hugely popular since release and we've received nothing but positive comments regarding this item since we have been selling it. So, it's a huge shock to hear that you have said it doesn't cover diesel models, when we know for sure that it does. The only thing we can possibly think of is that you've somehow received the incorrect manual...but that would be quite obvious as it would be for a different vehicle entirely and have a different manual number. Can you please email us directly to discuss the issue further and to show us what you mean by the manual not covering diesel models? (sales@npautoparts.co.uk) Kind regards, Rob NP Autoparts | DriveDen

Posted 7 years ago

DriveDen is rated 4.8 based on 19,684 reviews