Item arrived quickly so no problems with the service. However, the product was purchased to fit an Audi Q5 2012 but once fitted it was so tight to the roof that it didnt allow the sunroof to open, in fact I think the sunroof would have smashed if I mistakenly opened it so I had to tape the button shut to remind me not to open it. Overall, bitterly disappointed with the product but didn't have time to amend as was booked to go away. So now the rails are used and I will have to buy a new set that will allow the sunroof to open - waste of money and description was not clear about this. ZERO stars for product!