Norton Barrie Reviews

Name: Norton Barrie
Address: Springfield House, Water Lane, Wilmslow
Rating: 4.88

4.9 Rating 6,868 Reviews

98 %

of reviewers recommend Norton Barrie

4.9

Based on 6,868 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

01625 528233

Email:

enquiries@nortonbarrie.co.uk

Location:

Springfield House, Water Lane
Wilmslow
SK9 5AA

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Norton Barrie 5 star review on 11th November 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Paid for next working day. Top came 3 days later.”

Helpful Report

Posted 4 years ago

Hi Michael, I can see that you placed your order on Friday the 27th, this was delivered to you on Monday the 30th. Our next day delivery option is next working day which does not include weekends, if you needed your item for Saturday we do have a separate Saturday delivery option available. This is explained in more detail in the delivery section of our website. Kind regards, Emma

Posted 4 years ago

“Ordered an item and paid for next day delivery, a week later and still not received it.”

Helpful Report

Posted 4 years ago

Hi Beverley, I'm very sorry that Royal Mail has lost your item. We sent this in good faith that it would be delivered next day however due to them losing the item we have provided you with a full refund for your order. Kind regards, Emma

Posted 4 years ago

“Ordered first time ever and no completely happy as they gave me the wrong item i didn't complain or return as i liked it so kept it”

Helpful Report

Posted 4 years ago

Hi Omar, I have just checked the item you orderered was a BOSS Polo Shirt in Charcoal size medium. This is the item we sent you on our systems and was checked on 3 different occasions through our process? Please let us know if it was different but as we haven't heard from you we had no idea there was an issue with the order. Kind Regards Emma

Posted 4 years ago

“If I could give zero stars for this customer service experience I would. Super disappointed. I purchased a jacket that I was super excited to buy; however, once I received the jacket - the zipper didn't zip properly. I could not get the jacket to zip one time. I contacted customer service and they sent me a YouTube video on how to work a zipper on a completely different jacket. Super rude. Then he said that I could return the jacket for $30. I thought that was an expensive deduction. After a few email exchanges, he agreed to send me a label to return the jacket at no cost. I drove one hour to a DHL location to send the jacket back. I received an email (2-3 days later) saying they thought the zipper worked just fine, so they would go ahead and deduct the $30 from my return anyway! He proceeded to send me emails about why I was in the wrong. Now they have the jacket and $30 of my $165 jacket. TERRIBLE customer service.”

Helpful Report

Posted 4 years ago

Hi Kim, we clearly stated on 24th Feb via email that if there was no fault with the item then a $30 deduction for the DHL return service would be deducted to your account. When we received the jacket back we sent you a video of the zip working perfectly fine with no issues whatsoever. I fail to see what more we could do here as you weren't willing to send the item back yourself and we had to orgainse for the jacket to be sent back to ourselves which was in perfectly good working order and not found to be faulty.

Posted 4 years ago

“Excellent item, delivered extremely quickly, will definitely use again! Well done Norten Barrie!”

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Posted 4 years ago

“customer service is really awkward...never responsed”

Helpful Report

Posted 4 years ago

Good morning, We apologise that we were unable to respond as quickely as you would have liked. Unfortunately due to time differences we may not be able to repsond to all queries from the US during the same business day in the UK. I am glad to see that a member of the team is now in communication and working to resolve your query. Kind regards,

Posted 4 years ago

“Although the customer service has been good. I’m stuck with a Holland and Copper jacket that is unfit for purpose. After just 30 mins in light rain I ended up with a soaking sleeve to my blouse worn underneath the jacket due to a faulty seam. Because the fault is not visible I’m unable to return the item and receive a refund. 😞”

Helpful Report

Posted 4 years ago

“One of the trainers had been used for trying on in the shop showing wear .the was a knot in the lace and inside of the trainer was worn away”

Helpful Report

Posted 4 years ago

Good afternoon Carl, I am very sorry to hear that your trainers have been received in less than perfect condition. Unfortunately, as this is the first notification we have received regarding the issue we have not yet been able to offer any assistance. A member of the team will be in contact directly via email to hopefully find a solution to the issue. Kind regards, Matt

Posted 4 years ago

“Never received my item and customer service does not respond to my emails . I believe they want to keep my money and not help me with finding my item that hasn’t arrived !!”

Helpful Report

Posted 4 years ago

Good morning Kelley, Unfortunately, due to public holidays in the UK, today is our first day back in the office since Christmas. I can confirm that once we were first notified of an issue on December 23rd we promptly responded and opened an investigation with DHL as they have marked the item as being delivered to the address on December 20th. We will continue to work with DHL to provide a resolution for you as soon as possible. Kind regards, Matt

Posted 4 years ago

“I still haven’t received my item”

Helpful Report

Posted 4 years ago

Good morning Clare, I am very sorry to hear that you have still not received your order. As this is the first notification of an issue I have passed your details to the team and somebody will be in touch directly within the next hour. Kind regards, Matt

Posted 4 years ago

“Disgusting would never shop again”

Helpful Report

Posted 4 years ago

“I did not receive my order”

Helpful Report

Posted 4 years ago

Good morning Janel, I am very sorry to hear that delivery has not yet been made, despite DHL tracking stating the item was delivered to you in the US. As per my email, now we are aware of the issue, we are working with DHL and will ensue the problem is resolved as soon as possible. Kind regards, Matt

Posted 4 years ago

“So annoyed. I’m away and my case has gone missing so I’ve tried to replace items I was in need of. Ordered a pair of trousers , not only have I been sent the wrong ones but I’ve been sent a pair with no tags covered in fluff. The last order I placed got cancelled and now this. I have ordered a couple of things in the past and it’s been fine. But clearly standards are slipping. There was zero quality checks on my item clearly . Why would you even think it would be ok to send an item out like that is beyond me.”

Helpful Report

Posted 5 years ago

Good afternoon, Please allow me to extend a further apology for the error in dispatching your order. Providing great service is something we always strive for, so I am very sorry to hear we have not been able to provide a satisfactory experience on your recent orders. Following your feedback, we have reviewed our pre-delivery inspections to ensure that standards are as high as possible and to ensure goods that arrive with customers are in perfect condition. I am glad to see that through communication with my colleague, Alex, we were able to find some resolution to the issue for you. Apologies again for the inconvenience and disappointment caused by our oversight. Kind regards, Matt

Posted 5 years ago

“On time delivery clothes wrapped in a box good presentation love the jacket can’t fault anything thanks”

Helpful Report

Posted 5 years ago

“Ordered 27th of January, nothing arrived so far - (5th of February)”

Helpful Report

Posted 5 years ago

“Very poor as I haven’t received my order it’s now been 2 weeks and no reply I have spoken to Matt which was no help at all.”

Helpful Report

Posted 5 years ago

Good afternoon, I am very sorry to hear you are unsatisfied with the service received on your order placed 8 days ago on 13/12/20. As per our phone conversation on 16/12/20, the order was, unfortunately, supplied to us with incorrect address details. As we were not informed of this error prior to dispatch the order was duly delivered to the address provided at the time of ordering. Since being informed that you had not received the item on 16/12/20 we have been working with Parcelforce to gather further information regarding delivery. As the matter is still ongoing we will continue to work alongside Parcelforce and provide further updates as soon as we are able. Kind regards, Matt

Posted 5 years ago

“Quick response. Good buying experience”

Helpful Report

Posted 5 years ago

“Not good, as still not received my coat, next day delivery... i think not”

Helpful Report

Posted 5 years ago

Good afternoon Sarah, As per our email correspondence please let me pass on my deepest apologies that Parcelforce were unable to deliver your item as promised. As you are aware, your order was collected from us on the day your order was placed but unfortunately suffered complications at the Bristol delivery depot which led to the failure to deliver. As soon as we were notified that delivery would not be made we provided a full refund. Apologies again for the obvious inconvenience and disappointment caused. Kind regards, Matt

Posted 5 years ago

“I received two sandals in terrible condition ,and the worst thing is that I don't know how to return them”

Helpful Report

Posted 5 years ago

Good afternoon Dario, I am very sorry to hear that 2 of the sandals ordered have arrived in an unsatisfactory condition. All orders are subject to a pre-delivery inspection before they are dispatched, I apologise that these items have been delivered in less than perfect condition. As this is the first report we have received a member of the team will be in touch directly to run through the returns form included with your order. Kind regards, Matt

Posted 5 years ago

“Probably one of the oldest costumer since1975 I feel they are wonderful people todeel with RA”

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Posted 6 years ago

Norton Barrie is rated 4.9 based on 6,868 reviews