Norton Barrie Reviews

Name: Norton Barrie
Address: Springfield House, Water Lane, Wilmslow
Rating: 4.88

4.9 Rating 6,354 Reviews

98 %

of reviewers recommend Norton Barrie

4.9

Based on 6,354 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01625 528233

Email:

enquiries@nortonbarrie.co.uk

Location:

Springfield House, Water Lane
Wilmslow
SK9 5AA

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Norton Barrie 5 star review on 11th November 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rubbish company will not use again. Sent wrong size so had to send back which took ages to get there, instead of sending the size I wanted they have given refund Evan thought my size is in stock, 0 stars”

Helpful Report

Posted 3 years ago

Hi Craig, Regrettably the wrong size item was sent to you by mistake. We emailed you a free returns label and wrote to you in the email 'Please could you also note in the parcel that you received the wrong size item so the correct size can get sent out to you as soon as possible.' Unfortunately there was no note or any indication in your parcel or returns form that this was an incorrect size item received and you required a new one therefore the returns team opened this and processed you a full refund for the jacket. Kind regards Emma

Posted 3 years ago

“Paid for next day delivery wasn’t shipped for another 4 days tried to contact customer services for shipping refund nightmare to get hold of.. avoid won’t shop here again.”

Helpful Report

Posted 3 years ago

Hi Brad, Your order was placed on Thursday and shipped the same day using Royal Mails tracked 24 service. Unfortunately due to the strikes with Royal Mail there were no deliveries made on Friday therefore this was delayed to the following week as this service also does not include weekends. When looking through our emails there have been no emails from yourself regarding this matter, our email address is enquiries@nortonbarrie.co.uk. I can see you have since received your parcel and have been refunded the shipping charge. I apologise for the inconvenience of your late delivery. Kind regards Emma

Posted 3 years ago

“No product delivered. No response to my emails”

Helpful Report

Posted 3 years ago

Hi Ian, We are sorry your package has gone a miss with Royal Mail. We sent the item out via their Tracked 48 service which does indeed need a signature. On Royal Mail, it states that the item has been signed for by COOPER and delivered at 13:25, Friday 29 July 2022 but in the meantime, we have raised a claim on your behalf within 2 hours of you emailing ourselves and are awaiting Royal Mails' response which can take up to 7 days. As soon as we receive a response from Royal Mail then we can potentially help you further. I am sorry you feel aggrieved by this but when an item is Signed for and states it has been delivered it can take a few days for an investigation to sort. Kind Regards Emma

Posted 3 years ago

“Started off well then went to pot. Good site and prices / delivery etc. Bought the belt/ wallet set( Valentino) £55 . As a treat don’t usually spend this on a belt . But after 6 hrs the belt has broke . It’s riveted into place and it’s failed. Phoned Norton Barrie and someone was going to phone me back . Never did. Not into leaving reviews but no option . For such a expensive belt I expected better . I’ve had Next ones lasted ages. Makes me wonder if it’s counterfeit. No doubt will be chasing a refund or replacement. Such a shame as all started well. If Norton Barrie cared about it’s customers and returning customers then engaging in dialogue would be a bonus. Especially when I was told I would get a phone call later that day. Best of it is I work night shift and stayed up most of the day. Wanting this resolved and no doubt will leave great feedback instead of this one”

Helpful Report

Posted 3 years ago

“Shocking, Valentino slides fell apart after 1 day waiting for a refund, they are either selling counterfeit goods or Valentino is shocking quality!!”

Helpful Report

Posted 3 years ago

Hi Glen, I feel this 1-star review is quite unfair considering you sent us a message on Friday evening at 6:45pm and we replied on Friday evening stating we will email Valentino on Monday and process a refund for you on Monday. To then leave a 1-star review on Sunday afternoon accusing us of selling counterfeit goods when a pair of sliders have broken is unfair and unjust. As we said in our messages the refund will be processed tomorrow and there will be no need to send the slides back as we will speak to Valentino regarding the issue. Kind Regards Emma Norton Barrie

Posted 3 years ago

“Not a great experience on my first order. Received incorrect product and still awaiting answer from Norton Barrie after several days regarding correction of wrong goods shipped.”

Helpful Report

Posted 3 years ago

Hi Thomas, I am very sorry for the mix-up with your order, I can see that the correct item has been shipped to you yesterday via next day delivery so this should be with you today. I hope this is all resolved now. Kind regards Emma

Posted 3 years ago

“Not sure why I got a refund less than the value of the item? I accept not getting the postage costs back but to be taxed for something I will never understand. First time I used this company. I won’t be buying from you ever again.”

Helpful Report

Posted 3 years ago

Hi Andy, As you used our pre-paid tracked Royal Mail returns label to return your item, there is a cost for this of £3.99 which we deduct from your refund. You can use your own method of shipment to return your item but this usually costs more. This is stated in the returns section of our website. I'm sorry for the confusion in this instance. Kind regards Emma

Posted 3 years ago

“The product not up to usual standard”

Helpful Report

Posted 3 years ago

Hi Steve, I'm sorry to hear that you're unhappy with your item. If there is a fault with your item please get in contact with us and email enquiries@nortonbarrie.co.uk so we can look into this further for you. Alternatively, you can return the item to us for a refund using our returns service found here -https://www.nortonbarrie.co.uk/pages/norton-barrie-returns-promise Kind regards, Emma

Posted 3 years ago

“Paid for next working day. Top came 3 days later.”

Helpful Report

Posted 3 years ago

Hi Michael, I can see that you placed your order on Friday the 27th, this was delivered to you on Monday the 30th. Our next day delivery option is next working day which does not include weekends, if you needed your item for Saturday we do have a separate Saturday delivery option available. This is explained in more detail in the delivery section of our website. Kind regards, Emma

Posted 3 years ago

“Ordered an item and paid for next day delivery, a week later and still not received it.”

Helpful Report

Posted 3 years ago

Hi Beverley, I'm very sorry that Royal Mail has lost your item. We sent this in good faith that it would be delivered next day however due to them losing the item we have provided you with a full refund for your order. Kind regards, Emma

Posted 3 years ago

“Ordered first time ever and no completely happy as they gave me the wrong item i didn't complain or return as i liked it so kept it”

Helpful Report

Posted 3 years ago

Hi Omar, I have just checked the item you orderered was a BOSS Polo Shirt in Charcoal size medium. This is the item we sent you on our systems and was checked on 3 different occasions through our process? Please let us know if it was different but as we haven't heard from you we had no idea there was an issue with the order. Kind Regards Emma

Posted 3 years ago

“If I could give zero stars for this customer service experience I would. Super disappointed. I purchased a jacket that I was super excited to buy; however, once I received the jacket - the zipper didn't zip properly. I could not get the jacket to zip one time. I contacted customer service and they sent me a YouTube video on how to work a zipper on a completely different jacket. Super rude. Then he said that I could return the jacket for $30. I thought that was an expensive deduction. After a few email exchanges, he agreed to send me a label to return the jacket at no cost. I drove one hour to a DHL location to send the jacket back. I received an email (2-3 days later) saying they thought the zipper worked just fine, so they would go ahead and deduct the $30 from my return anyway! He proceeded to send me emails about why I was in the wrong. Now they have the jacket and $30 of my $165 jacket. TERRIBLE customer service.”

Helpful Report

Posted 3 years ago

Hi Kim, we clearly stated on 24th Feb via email that if there was no fault with the item then a $30 deduction for the DHL return service would be deducted to your account. When we received the jacket back we sent you a video of the zip working perfectly fine with no issues whatsoever. I fail to see what more we could do here as you weren't willing to send the item back yourself and we had to orgainse for the jacket to be sent back to ourselves which was in perfectly good working order and not found to be faulty.

Posted 3 years ago

“Excellent item, delivered extremely quickly, will definitely use again! Well done Norten Barrie!”

Helpful Report

Posted 3 years ago

“customer service is really awkward...never responsed”

Helpful Report

Posted 3 years ago

Good morning, We apologise that we were unable to respond as quickely as you would have liked. Unfortunately due to time differences we may not be able to repsond to all queries from the US during the same business day in the UK. I am glad to see that a member of the team is now in communication and working to resolve your query. Kind regards,

Posted 3 years ago

“Although the customer service has been good. I’m stuck with a Holland and Copper jacket that is unfit for purpose. After just 30 mins in light rain I ended up with a soaking sleeve to my blouse worn underneath the jacket due to a faulty seam. Because the fault is not visible I’m unable to return the item and receive a refund. 😞”

Helpful Report

Posted 3 years ago

“One of the trainers had been used for trying on in the shop showing wear .the was a knot in the lace and inside of the trainer was worn away”

Helpful Report

Posted 3 years ago

Good afternoon Carl, I am very sorry to hear that your trainers have been received in less than perfect condition. Unfortunately, as this is the first notification we have received regarding the issue we have not yet been able to offer any assistance. A member of the team will be in contact directly via email to hopefully find a solution to the issue. Kind regards, Matt

Posted 3 years ago

“Never received my item and customer service does not respond to my emails . I believe they want to keep my money and not help me with finding my item that hasn’t arrived !!”

Helpful Report

Posted 3 years ago

Good morning Kelley, Unfortunately, due to public holidays in the UK, today is our first day back in the office since Christmas. I can confirm that once we were first notified of an issue on December 23rd we promptly responded and opened an investigation with DHL as they have marked the item as being delivered to the address on December 20th. We will continue to work with DHL to provide a resolution for you as soon as possible. Kind regards, Matt

Posted 3 years ago

“I still haven’t received my item”

Helpful Report

Posted 3 years ago

Good morning Clare, I am very sorry to hear that you have still not received your order. As this is the first notification of an issue I have passed your details to the team and somebody will be in touch directly within the next hour. Kind regards, Matt

Posted 3 years ago

“Disgusting would never shop again”

Helpful Report

Posted 4 years ago

“I did not receive my order”

Helpful Report

Posted 4 years ago

Good morning Janel, I am very sorry to hear that delivery has not yet been made, despite DHL tracking stating the item was delivered to you in the US. As per my email, now we are aware of the issue, we are working with DHL and will ensue the problem is resolved as soon as possible. Kind regards, Matt

Posted 4 years ago

Norton Barrie is rated 4.9 based on 6,354 reviews