Norton Barrie Reviews

Name: Norton Barrie
Address: Springfield House, Water Lane, Wilmslow
Rating: 4.88

4.9 Rating 6,991 Reviews

98 %

of reviewers recommend Norton Barrie

4.9

Based on 6,991 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

01625 528233

Email:

enquiries@nortonbarrie.co.uk

Location:

Springfield House, Water Lane
Wilmslow
SK9 5AA

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Norton Barrie 5 star review on 11th November 2021

Anonymous

Anonymous // 01/01/2019

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“Very happy with my joop jumper excellent service would highly recommend”

Helpful Report

Posted 3 years ago

“you have to be very careful when ordering, as the website will select the first available size in whatever you are looking at, so double check. i ordered some jeans in a 38W and added to basket in the size required i went to get my wallet and in that time the screen must have refreshed and somehow i ended up ordering 32W when i know 100% i did not do this. they were quick enough to sort when raised with them but insisted it was my fault and although i could return the item for refund this was at my own cost and i ended up nearly 5 pounds out of pocket through no fault of my own. after giving it some thought this has left a bad taste and i would not order from here again on principle.”

Helpful Report

Posted 3 years ago

Hi James, I'm very sorry that the wrong size was ordered. We were unaware of this issue until the jeans had already been dispatched to you therefore it was too late to change this, as from our side your order said waist 32 so these were the jeans which got dispatched to you. Upon returning the waist 32 jeans, we offered you a free exchange to dispatch the correct waist 38 jeans to yourself, however you declined this offer, therefore we provided you with a full refund for the jeans instead. We have never experienced this issue before with the website adding the wrong size to customers baskets however sometimes mistakes can be made. I am very sorry about this. Kind regards Emma

Posted 3 years ago

“Good”

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Posted 3 years ago

“Excellent price and service”

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Posted 3 years ago

“The customer service is passable but they don’t go above and beyond, I realised over the course of dealing with them. I suppose I would use them as a last resort or if the product is severely discounted. Although one of my items came in a bit damaged so I’m unsure if they are able to store properly.”

Helpful Report

Posted 3 years ago

Hi Hani, I'm very sorry that your item arrived with a mark on it. I can see that we offered you a free returns label and a full refund for the item upon return due to this mark, however you said you'd prefer to think about this and keep the item instead. Unfortunately we were unable to provide you with a further discount for the item as requested by yourself, as the item was already half price with 50% off, and you then used a further 15% off code. I am very sorry that we could not provide any further discount meaning you weren't satisfied with your experience with us. If you do decide to return the item due to the mark on it, please do get back in touch and we will be happy to help with this. Kind regards Emma

Posted 3 years ago

“Quick delivery and Great products at a great price”

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Posted 3 years ago

“Very efficient in sending my gift voucher”

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Posted 3 years ago

“So happy to source just what I was looking for online Ready almost immediately to collect nipped to Wilmslow and greeted by such friendly staff Great Job done Birthday boy happy”

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Posted 3 years ago

“The team at NB always make themselves available when I visit the store and are prepared to go out of their way to assist, well done”

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Posted 3 years ago

“Norton Barrie is a superb men’s and ladies wear store that stocks a fantastic selection of some of the best ranges of fashion available. Shopping there is always a joy and the staff are genuine and highly experienced . You always find something to tempt you and the service and value is outstanding.”

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Posted 3 years ago

“Excellent prices on the Belstaff Limiter jackets I ordered, i received them following day👍”

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Posted 3 years ago

“Great price!”

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Posted 3 years ago

“Best prices around . Speedy delivery & well packaged .”

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Posted 3 years ago

“Excellent customer service and fast delivery”

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Posted 3 years ago

“Excellent products with a really fast International shipping. Outstanding customer service. I've been using them for a while and I'll continue shopping on this store”

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Posted 3 years ago

“All good , package arrived on time , very quick delivery , and spot on product.”

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Posted 3 years ago

“Great price cheapest online fast dispatch and delivery will definitely use again”

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Posted 3 years ago

“Shame the t shirt I purchased was out of stock but service and delivery was good of other items”

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Posted 3 years ago

“Very good, great price for the item compared to other places, really quick delivery and easy return for things that didn't fit”

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Posted 3 years ago

“Excellent experience Order, delivery and goods all Excellent”

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Posted 3 years ago

Norton Barrie is rated 4.9 based on 6,991 reviews