“Ordered and paid online last week .
Was supposed to be delivered within 3 days .
Item not dispatched after a week .
Contacted customer service to ask for refund .
Email acknowledged telling me they will inquire and come back to me .
Eventually got refunded .”
Hi Nicolas,
I am sorry to learn your air fryer got delayed in transit. I can see my colleague replied to your initial mail yesterday morning & I have followed up this morning to confirm a refund has been processed in lieu.
Best,
Andy
“I am conflicted here as I am very unhappy with my Gozney pizza oven but when I phoned up I spoke to a very helpful person at the store who tried to resolve my issues. In summary would not recommend a Gozney Roccbox but would recommend the retailer”
“It took 5 work days to deliver our purchase which is in stark contrast to your stated delivery of 1-2 days to a UK address. Considering that the purchase has to come from Ireland this stated delivery time is not possible and your 1-2 day claim is misleading. I doubt we would have placed the order with northXsouth if we had known how long it would take”
Good morning Brian,
I am sorry to hear your parcel was delayed in transit.
Looking at the tracking it would appear the cleaner was incorrectly routed to the wrong delivery depot on the Wednesday (the expected delivery day) & it subsequently took an additional two days for the carrier to rectify.
I don't see a support ticket ref this order but you can always contact us via chat, mail or social media for tracking or support queries.
Best,
Andy
“Unfortunately, I can not say that my experience with the store has been 100% positive. The delivery was quick but the item had some damage. I accept that the damage was caused by manufacturing fault as it's impossible for the store to open every single box and check if everything is working. However, I, as a customer who paid the full price without any discounts, hoping to get a new product, am not entirely happy with the solution the customer support has provided me.
Customer support only offered a refund for the item and asked me to send it back, however, they do not have the same item in stock anymore, which would mean not only I would have to go through the hassle of sending the item back (waiting for DPD driver as they do not provide the exact times of pick up), but also would be left without a replacement until they get more stock (date unknown).
The item was working fine, the damage was more cosmetic but still very visible and unpleasant. I had hoped that the store could offer me a partial refund or a gift voucher at least, but that was not an option from their side. So I kept the item with damage (as it is indeed in working condition) but I do feel unhappy because I paid the same price as if it was in perfect condition - it most certainly is not. I do not feel that was fair. Other than that, the customer service was polite and responsive.”
“Ended up buying the wrong item by accident (names between 2 items were very similar), but seemed like too much of a hassle to return it, so decided to keep it. Also could have gotten this one for 50 euros cheaper elsewhere. Delivery time was ok.”
Good morning,
If you would still like to return the machine (provided it has not been used/installed) then please feel free to get in touch with our support team; support@northxsouth.ie.
Best,
Andy
“Ninja Air Fryer is a first class product, however customer service was not 100%.
On the company’s web site, ‘live chat’ was ‘dead’, as no reply to my guarantee query was forthcoming.
I then emailed support@northxsouth.ie on Wed 6th July with the same query, and today Monday 11th July, I have had no reply.
The query relates to trying to register the product in Ireland, as the product registration only relates to addresses in UK.”
Good afternoon,
I am sorry to hear the chat function wasn't working for you. The review is Anonymous so I cannot see locate your order to advise further ref registering the guarantee.
You can mail support@northxsouth.ie or myself directly andy@northxsouth.ie
Thanks a million,
Andy
“Excellent and The Best Price, delivered on time however the courier left an expensive Coffee Espresso machine at my gate and never called me or left a text to say it was delivered”
“The parcels were delivered to the wrong address…the Eircode was on the parcels …so a stranger rang me on 2 occasions to collect my parcels …very inconvenient…”
“Well I know the actual delivery was not down to you guys but it was delivered to the wrong address so I have not actually received my item I need to go to the other address for pick up”
“I purchased a specific blood pressure monitor after doing quite a bit of research, however the monitor that arrived was not the one I ordered but a completely different brand. After looking up the one that arrived I decided to keep it as it had similar specs and was within the same price range. However I find it very strange that I wasn't contacted to let me know that the item I ordered wasn't in stock, or asked if I would be happy with a similar product as a replacement. Product itself is good and delivery was quick, but customer communication could be improved”
“An exelent unit delighted with it , except one problem . The porta filter cradles supplied are 50- 54 mm and a 58 mm. my coffee machine isa breville one ~ touch coffeehouse thePortafilter is 62 mm so what am I to do as I drink mostly expresso . J BOLAND”
“Prompt delivery however some of the order was missing but after a quick email and apology remainder of order was shipped next day, would order from company again”
“Hi I ordered a Krups Coffee Grinder on the 8th of May...it's the 14th now and I still haven't received it!! The delay is with DPD but that in itself is disappointing. They collected it from you on the 11th and I still didn't get delivery! Perhaps you could take it up with them? Had I known there would be such a delay, I'd have purchased elsewhere. Thank you”
