Hiya Fiona,
I understand you enquired on Friday afternoon regarding purchasing additional accessories for the coffee machine & this review was left on Saturday afternoon before our purchasing team had a reply from the manufacturer.
We have since arranged a collection to process a refund.
Take care,
Andy
Hiya Andrea,
My apologies we were unable to reply to your email from yesterday sooner.
I understand my colleague Ellie is on the case.
Thanks a million,
Andy
“Ordering and delivery has been handled most efficiently.
However I have problems with the product (Freesat Box). I am preparing a review and description of the problems and will submit in the coming days. In view of the foregoing, star rating is inappropriate but find that I must indicate a star rating in order to submit this message.”
Hi Eamonn,
I am sorry to hear you're having issues with the product. I don't see a support ticket against this order but certainly feel free to reach out to either myself (Andy) or Clarence for technical assistance.
Best,
Andy
Hiya Petronela,
Have you raised this with our team? I cannot see a support ticket relating to this order.
If you'd like us to inspect the machine for defects please get in touch.
Thanks a million,
Andy
“I ordered a grew thermos flask. It said it would be delivered within a few days. After a week It hadn't delivered. I contacted northxsouth and they came back to me saying that they would have to look in to it and would come back to me within 24 hours. Four days later I emailed northxsouth again after they failing to email me back within 24 hours. They told me that that they didn't know where it went and had gone out to courier but it never delivered. I was told then that the colour I ordered was not available now and there was only one colour option left of which I went with. The lady said it would be delivered within 2 days and it was. Not great customer service overall as you can see.”
Hi Patrick,
Our apologies for the disappointing delay in service.
As I understand the missing unit was replaced with a second shipment which has now been received.
Any other questions, let us know.
Best,
Andy
“Hi there,
Many thanks for your email. We are actually very unhappy with the electric blanket and have been on to both the store, and customer service team and neither have replied. The electric blanket doesn’t heat the top half of the bed and the material that goes around the mattress is tearing straight away.
Kind regards,
Julie Hanna”
“Shocking delivery service. No notice on when the item was being delivered or warning that I would have to bring it from end of drive to house despite “home delivery” being booked. Driver was rude and just offloaded it. I had to take it apart in the driveway and did my back in during process of lifting it to house. Really poor service.”
Good morning,
Thank you for bringing this to our attention.
My sincere apologies this delivery did not go to script at all. I will pop you a mail directly & will follow up with the carrier company today.
My direct line is below.
Best,
Andy Kilpatrick
Andy@northxsouth.ie
“If I could give zero stars, I would. I purchased a travel mug and they will not replace it even though it leaks. Apparently it has to be placed upright at all times despite having an "open/close" feature on the lid. This is a joke and I'd never use this website again.”
Good morning Sohad,
Ever so sorry to learn your item got damaged in transit. I understand my colleague has been communicating with you regarding a resolution.
Thanks a million,
Andy
“False advertising on your page as it definitely does not have a touch screen or bluetooth enabled, as it does not come with the smart connect, which is a further charge. So I am extremely disappointed as these features were definitely falsely advertised”
