I ordered a grew thermos flask. It said it would be delivered within a few days. After a week It hadn't delivered. I contacted northxsouth and they came back to me saying that they would have to look in to it and would come back to me within 24 hours. Four days later I emailed northxsouth again after they failing to email me back within 24 hours. They told me that that they didn't know where it went and had gone out to courier but it never delivered. I was told then that the colour I ordered was not available now and there was only one colour option left of which I went with. The lady said it would be delivered within 2 days and it was. Not great customer service overall as you can see.