NorthernRunner.com Reviews

Name: NorthernRunner.com
Address: 52 Low Friar Street, Newcastle Upon Tyne
Rating: 4.93

4.9 Rating 13,397 Reviews

99 %

of reviewers recommend NorthernRunner.com

4.9

Based on 13,397 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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NorthernRunner.com 5 star review on 25th July 2025

Jennifer Harding-Kirk

NorthernRunner.com 5 star review on 13th June 2025

170

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick delivery, easy service and the package arrived safely. However, I am very disappointed by the product. The Hoka Gaviota 4's are too narrow! (Though this is not Northern Runner's fault) But due to Northern Runner not offering free returns I have to give only 3 stars. It would have been more if they did offer free returns.”

Helpful Report

Posted 1 year ago

“I only bought a gift voucher. It wasn’t as straightforward as the purchase of such from other companies. It would be much better to have an e-card that was sent directly to the recipient with a celebratory message. Instead of sending an e-mail to the purchaser to forward. Take a look at the the way TKMaxx do it. Perfect in my opinion.”

Helpful Report

Posted 2 years ago

“The service promised to be good, but this has not so far been followed through. I bought some great running shoes but the laces arrived damaged. Rather than send them back and forth I arranged with Northern Runner for them to send me a replacement pair of laces. A week on and the laces have not arrived and the trainers are still in the box. A big pity.”

Helpful Report

Posted 2 years ago

“I sent an email Thursday 5th as Evri still haven’t delivered my parcel, to which I’ve had no reply from yourselves.”

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Posted 2 years ago

“Please don’t use Evri for delivery , there rubbish”

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Posted 2 years ago

“Brilliant service. The order arrived the following day. Very impressive”

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Posted 2 years ago

“I was not impressed with prices quoted on the website not being inclusive of VAT which I am sure the majority of customers will have to pay. It seems like a disingenuous sales gimmick to me as most people will see the advertised price as being the total amount payable. I don't think that customers should have to scour the small print to find out that VAT is still to be added.”

Helpful Report

Posted 3 years ago

“A tad slow to ship the order, and the packaging could have been a bit more secure and protected for the hats which were a bit bashed up (was just basic thin package wrapping). Otherwise all good.”

Helpful Report

Posted 4 years ago

“One order with 4 items. First part delivery arrived ok but slightly later than expected . Second part of the order has been despatched (a day after first) but has not arrived yet and no details or follow up have been received. So mixed experience. 2nd order just placed so I will see if this one can improve.”

Helpful Report

Posted 4 years ago

“La commande s'est très bien passée, les chaussures sont très bien, elles correspondent exactement à la photo. La seule chose négative est que les frais de dédouanement ne sont pas compris dans le prix de vente il n'y a que les frais de port. C'est assez décevant car ça m'a couté 23€ de plus que ce que je pensais. Il serait préférable de le signaler lors de la commande .”

Helpful Report

Posted 4 years ago

“Won't buy shoes online again. I thought these would be wide fitting but they were narrow. I have to pay return postage.”

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Posted 4 years ago

“I received the wrong item however the matter was quickly rectified and I was reimbursed for the price difference.”

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Posted 4 years ago

“Delivery was disappointing as ended up being delivered at wrong address and hidden and it was found by the off chance So slightly disappointed”

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Posted 4 years ago

“Split order which was a pain as there a week apart otherwise 5 stars.”

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Posted 5 years ago

“Items were delivered very quickly. I ordered them in 3 sizes. Unfortunately, I need to test out the trainers as, after trying them on around my flat umpteen times, I'm not sure about them and can't tell how they'll fit on a walk/run. As they are so expensive, I don't want to risk it. Northern Runner only has a 14 day return policy which is the shortest I've encountered so I'm returning them and ordering them with Brooks instead (£13 more expensive but they have a 90 day return policy & you can wear them outside as much as you like in this time - brilliant).”

Helpful Report

Posted 5 years ago

“The shoes were delivered on time and i stress that i have no complaint with Northern Runner whose service is excellent. Unfortunately, even though they fit, and i have had 3 pairs of Altra Lone Peak's already, these shoes are of very poor design and quality. The material they are made from on the upper is so stiff in cold weather that they don't bend correctly, and when i walk they make a strange popping sound which is really off-putting. The shoes are really uncomfortable and the stiffness of the material and where it bends has worn away the top of the joint above my big toe. I am really disappointed. Its a lot of money to pay for ruining my feet. I wont be buying Altra shoes again. I wish i could get a refund :(”

Helpful Report

Posted 5 years ago

“I ordered a pair of Inov-8 Terraultras on a Wednesday evening as a spare pair of shoes for a race on the weekend. I paid the next day delivery fee but the shoes only arrived on the Monday. I have contacted Northern Runner for a refund of the delivery fee but have yet to have this resolved. That being said I had been in the shop the week before and the service had been good.”

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Posted 5 years ago

“The shoes were significantly smaller than I figured. I am a 10.5 us amd the chart said 7.5 was equivilant. But I am now thinking I would be a 8.5 at this point. Very dissapointed.”

Helpful Report

Posted 6 years ago

“Trainers took 7 working days to arrive and I didn’t have them in time for my race 5 working days after I placed my order”

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Posted 6 years ago

“I had to return the shoes but they were reluctant to accept in the store and pushed for me to return via post! In the end they did process the return but it shouldn’t have to be so difficult!”

Helpful Report

Posted 6 years ago

NorthernRunner.com is rated 4.9 based on 13,397 reviews