NorthernRunner.com Reviews

Name: NorthernRunner.com
Address: 52 Low Friar Street, Newcastle Upon Tyne
Rating: 4.93

4.9 Rating 10,763 Reviews

99 %

of reviewers recommend NorthernRunner.com

4.9

Based on 10,763 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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NorthernRunner.com 5 star review on 5th May 2024

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi, my shoe has already started to fall apart which is ridiculous as I have only ran twice. I would like to be sent a new pair or refund? how do we deal with this? Thanks, Will”

NorthernRunner.com 1 star review on 11th May 2021

Helpful Report

Posted 2 years ago

Hello, The damage you have pictured simply isn't evidence of normal usage and looks more like some extreme abrasion of some kind. There is no circumstance where we would refund a pair of shoes in such a state. However, if stitching or factory defaults are found 100% of our brands would be happy to replace their product, including New Balance.

Posted 2 years ago

“Sent me wrong item then blamed me. Had to send back item at my own expense”

Helpful Report

Posted 3 years ago

Hello, You ordered the wrong size shoe in this instance and wanted a free return. Then you continued to threaten the customer service team "Last chance, either you pay for the return or I'll leave negative reviews online that you failed on any kind of customer service. Please let me know asap." We will never respond to threats with free returns or anything else for that matter.

Posted 2 years ago

“très mécontent de découvrir que je devais payer 33 euros de frais de douane, absolument pas prévus, surtout compte tenu du prix déjà élevé de ces chaussures. Depuis je recois un SMS quotidien de Chronopost qui me demande la peiment et l'option de renvoi à l'expéditeur ne fonctionne pas, vraiment très décu, je souhaite etre remboursé dès que possible de mon achat, qu'au final je ne recevrai jamais”

Helpful Report

Posted 3 years ago

Unfortunately customers from within the EU continue to order items from the UK without considering the new customs duties. This is not an issue with any UK retailer, but EU rules.

Posted 2 years ago

“Very disappointed with these trainers, they are a tight fit and not comfortable, they don't appear to have air soles for walking/running and are funny definition of extra wide fit. I should have returned them before 3 outdoor uses. I shall have to look elsewhere for a suitable pair of trainers that don't aggrivate old muscle injuries.”

Helpful Report

Posted 3 years ago

“I was very impressed by the experience, I had update emails regularly and my trainers arrived on time. Would definitely use again.”

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Posted 3 years ago

“Sorry I thought this review was for photos. The running shoes are great.”

Helpful Report

Posted 3 years ago

“I have contacted you on Saturday with regard to still not receiving my order. I was promised that someone would get back to me yesterday after an investigation but no-one has done so. It has now been 12 days since my order was made and still no parcel or tracking number”

Helpful Report

Posted 3 years ago

“Not received my items yet!!”

Helpful Report

Posted 3 years ago

Unfortunately there are numerous issues with couriers at the moment in these unpresented times. All orders are important to us and we are in communication with Royal Mail and DPD if any parcels go undelivered.

Posted 2 years ago

“Nothing received as yet.”

Helpful Report

Posted 3 years ago

Posted 2 years ago

“the running shoes I ordered over two week's ago have still not arrived. Can you advise delivery date please.”

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Posted 3 years ago

“I still have not received my shoes. Apparently this is being investigated by your team with the courier - so not too good at the moment especially as the payment has been processed! Helen Hack”

Helpful Report

Posted 3 years ago

Posted 2 years ago

“The item has not arrived. I rang yesterday, no-one picked up but I left a message ; no-one has got back to me yet.”

Helpful Report

Posted 3 years ago

“9 days after placing order, 3 emails chasing order, I was given tracking number for dpd and advised its being shipped from 'supplier' - they mean the manufacturer, no record of parcel with them. 'Chris' takes a day to respond to an email regarding order. Awful service, very unprofessional. Will not use again. Have asked for a full refund assume I'll get an email tomorrow or day after with a response.”

Helpful Report

Posted 3 years ago

“Ordered, heard nothing for a week, emailed for a tracking number, waited 24 hours for someone to get back to me to say they will TRY to find a tracking number, not heard back. Poor communication throughout feels quite amateur for 2020. Would have paid the £20 I'd saved on the price of order to a more reliable company if I'd known it would be this difficult to get any sort of answers or parcels.”

Helpful Report

Posted 3 years ago

“Total disaster, order lost meaning my nephew missed out on his 30th birthday gift arriving fir his birthday.”

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Posted 4 years ago

“Did not receive my order for over 3 weeks. And despite contacting the customer services I did not receive a reply or explanation.”

Helpful Report

Posted 4 years ago

“Trainers have arrived and fit and feel really good. The service from Northern runner was terrible, I would not order from this company ever again, I order these trainers in plenty of time for a race being told that my trainers would be delivered in a maximum of 5 days. 12 days later I finally got my trainers but not in time for my race. Customer service tried there best but I felt like I was always chasing for an answer.”

Helpful Report

Posted 4 years ago

“Really uncomfortable shoes, feet running even though they are wide fit and the ball of my foot kills so I feel like there isn’t much ‘foam’ at all, awful running shoe and now I am stuck with them 😩”

Helpful Report

Posted 4 years ago

“Unable to give a correct score/mark out of five as I have yet to receive my running shoes. Advised they were sent via Royal Mail on the 7th Aug - as of 17th Aug I have still not received them. Northern Runner have said they will look into it and I await their reply.”

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Posted 4 years ago

“Still waiting for running shoes ???”

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Posted 4 years ago

NorthernRunner.com is rated 4.9 based on 10,763 reviews