NorthernRunner.com Reviews

Name: NorthernRunner.com
Address: 52 Low Friar Street, Newcastle Upon Tyne
Rating: 4.93

4.9 Rating 13,982 Reviews

99 %

of reviewers recommend NorthernRunner.com

4.9

Based on 13,982 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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NorthernRunner.com 5 star review on 24th October 2025

Gary Jones

Reg C

NorthernRunner.com 5 star review on 24th August 2025

Becky Silver

NorthernRunner.com 5 star review on 25th July 2025

Jennifer Harding-Kirk

NorthernRunner.com 5 star review on 13th June 2025

Elizabeth Mallett

NorthernRunner.com 5 star review on 25th May 2025

Anne Youngman

173

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a pair of trail shoes two weeks ago, firstly they sent the wrong size which I had to go out of my way to return and then the replacements never arrived so it looks like I’m £125 out of pocket for the next week or so. Apologies are all well and good but they don’t fit on my feet and they don’t refill my wallet. Won’t be using them again.”

Helpful Report

Posted 2 years ago

In this rare unfortunate instance, the manufacturer had put a UK12 in a UK11 box, so there was no detecting this issue from the warehouse upon dispatch. You agreed to the correct size being sent in replacement, so no refund would have been processed. We sent a free return postage label immediately and the replacement was sent as soon as you provided proof of dispatch of the incorrect shoe. 29th August - Original order dispatched 31st August - Return label sent 2nd September - Replacement sent Apologies for any inconvenience, we passed the feedback to Altra. Enjoy the Lone Peak 7. NR Team

Posted 1 year ago

“I was very disappointed with the shoes as they arrived. They had a very different feel to shoes of the same make and model I'd bought before (hoka challenger 6). Far less support and traction and just generally felt like lower quality shoes. I'm disappointed that NorthernRunner would allow for their customers to buy shoes that might cause injury or just loss of enjoyment.”

Helpful Report

Posted 2 years ago

“Waiting on refund, emails sent keep getting returned as failureZ. Can’t get through on phone.”

Helpful Report

Posted 2 years ago

“My parcel was never recieved. Evri emailed saying that the parcel had been delivered but it hadnt been collected and there was nothing left at the door or at the surrounding buildings. There was also no picture. I have contacted evri and they have reccommended to speak to you about the next steps. I am hoping for a refund or possible replacement. Thankyou”

Helpful Report

Posted 2 years ago

“Ten days after order, goods havent arrived”

Helpful Report

Posted 2 years ago

“I haven’t received my trainers yet from Evri .They’re Christmas presents for family.I’m very disappointed.”

Helpful Report

Posted 2 years ago

“In the middle of all the postal strikes. This company managed to pass my order to DPD instead of Evri. No idea when it will arrive. First time i have placed an order with Northern Runner and my last. Massively disappointed with this service.”

Helpful Report

Posted 2 years ago

In this instance the postal strikes were with Royal Mail and Evri have a terrible track record. DPD would be the best possible service to switch to at extra cost to us and it looks like your item arrived. I do not see a return for your order number so hopefully you enjoyed your item. Thanks, NR Team

Posted 1 year ago

“Hello, I haven’t received my order that I placed on 10th December (today is 22nd). I haven’t received an information from the courrier (which I was told is EVRI) about delivery. I’m disappointed as my brother won’t get his present in time for Xmas but I thought I was ordering in plenty of time. Please can you let me know when I can expect the delivery? Thank you, Jess”

Helpful Report

Posted 2 years ago

“I have not received my item, no attempt from NorthernRunner to contact the Royal Mail for an expected delivery date, just a generic, “there’s postal strikes email” which I haven’t received from other companies. Won’t be using again.”

Helpful Report

Posted 2 years ago

Receiving a delivery late during a postal strike is unfortunate, but there is nothing our team could do in this instance. I do not see a return for your order number, so I assume they arrived and you enjoyed your running shoes. Thanks, NR Team.

Posted 1 year ago

“Used northern runner twice. First time I went to the shop and was sold a completely inappropriate pair of shoes on their advice. Second time I ordered through the website and was sent a completely wrong pair. Won’t ever use again”

Helpful Report

Posted 3 years ago

“So the shoes arrived but size 6 was far too small... I then had to pay £9 to send them back recorded delivery... so lost £9 and got nothing...shouldn’t have to pay for returns... rubbish experience..bad for customers.”

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Posted 3 years ago

“hi hoooman i want black pink trannerss”

Helpful Report

Posted 3 years ago

“Service was great. They had just what I needed, competitively priced and delivery was extremely fast. Very happy and will use them again.”

Helpful Report

Posted 4 years ago

“Appalling is all I can say. Ordered for next day delivery on a Friday and that never happened. Message from courier to say they would be delivered on the Monday..... they weren't so asked for cancellation of order. They turn up on the Wednesday. Have to now wait till Monday for courier pick up. Will definitely not be using again or offering a recommendation.”

Helpful Report

Posted 4 years ago

“I’ve tried to contact the Newcastle shop but they never answer the phone. If you leave a voicemail they don’t get back to you. Disappointing customer service.”

Helpful Report

Posted 4 years ago

“Hi, my shoe has already started to fall apart which is ridiculous as I have only ran twice. I would like to be sent a new pair or refund? how do we deal with this? Thanks, Will”

NorthernRunner.com 1 star review on 11th May 2021

Helpful Report

Posted 4 years ago

Hello, The damage you have pictured simply isn't evidence of normal usage and looks more like some extreme abrasion of some kind. There is no circumstance where we would refund a pair of shoes in such a state. However, if stitching or factory defaults are found 100% of our brands would be happy to replace their product, including New Balance.

Posted 4 years ago

“Sent me wrong item then blamed me. Had to send back item at my own expense”

Helpful Report

Posted 4 years ago

Hello, You ordered the wrong size shoe in this instance and wanted a free return. Then you continued to threaten the customer service team "Last chance, either you pay for the return or I'll leave negative reviews online that you failed on any kind of customer service. Please let me know asap." We will never respond to threats with free returns or anything else for that matter.

Posted 4 years ago

“très mécontent de découvrir que je devais payer 33 euros de frais de douane, absolument pas prévus, surtout compte tenu du prix déjà élevé de ces chaussures. Depuis je recois un SMS quotidien de Chronopost qui me demande la peiment et l'option de renvoi à l'expéditeur ne fonctionne pas, vraiment très décu, je souhaite etre remboursé dès que possible de mon achat, qu'au final je ne recevrai jamais”

Helpful Report

Posted 4 years ago

Unfortunately customers from within the EU continue to order items from the UK without considering the new customs duties. This is not an issue with any UK retailer, but EU rules.

Posted 4 years ago

“Very disappointed with these trainers, they are a tight fit and not comfortable, they don't appear to have air soles for walking/running and are funny definition of extra wide fit. I should have returned them before 3 outdoor uses. I shall have to look elsewhere for a suitable pair of trainers that don't aggrivate old muscle injuries.”

Helpful Report

Posted 4 years ago

“I was very impressed by the experience, I had update emails regularly and my trainers arrived on time. Would definitely use again.”

Helpful Report

Posted 4 years ago

NorthernRunner.com is rated 4.9 based on 13,982 reviews