NorthernRunner.com Reviews

Name: NorthernRunner.com
Address: 52 Low Friar Street, Newcastle Upon Tyne
Rating: 4.93

4.9 Rating 13,394 Reviews

99 %

of reviewers recommend NorthernRunner.com

4.9

Based on 13,394 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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NorthernRunner.com 5 star review on 25th July 2025

Jennifer Harding-Kirk

NorthernRunner.com 5 star review on 13th June 2025

170

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not received my items yet!!”

Helpful Report

Posted 4 years ago

Unfortunately there are numerous issues with couriers at the moment in these unpresented times. All orders are important to us and we are in communication with Royal Mail and DPD if any parcels go undelivered.

Posted 4 years ago

“Nothing received as yet.”

Helpful Report

Posted 4 years ago

“the running shoes I ordered over two week's ago have still not arrived. Can you advise delivery date please.”

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Posted 4 years ago

“I still have not received my shoes. Apparently this is being investigated by your team with the courier - so not too good at the moment especially as the payment has been processed! Helen Hack”

Helpful Report

Posted 5 years ago

Posted 4 years ago

“The item has not arrived. I rang yesterday, no-one picked up but I left a message ; no-one has got back to me yet.”

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Posted 5 years ago

“9 days after placing order, 3 emails chasing order, I was given tracking number for dpd and advised its being shipped from 'supplier' - they mean the manufacturer, no record of parcel with them. 'Chris' takes a day to respond to an email regarding order. Awful service, very unprofessional. Will not use again. Have asked for a full refund assume I'll get an email tomorrow or day after with a response.”

Helpful Report

Posted 5 years ago

“Ordered, heard nothing for a week, emailed for a tracking number, waited 24 hours for someone to get back to me to say they will TRY to find a tracking number, not heard back. Poor communication throughout feels quite amateur for 2020. Would have paid the £20 I'd saved on the price of order to a more reliable company if I'd known it would be this difficult to get any sort of answers or parcels.”

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Posted 5 years ago

“Total disaster, order lost meaning my nephew missed out on his 30th birthday gift arriving fir his birthday.”

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Posted 5 years ago

“Did not receive my order for over 3 weeks. And despite contacting the customer services I did not receive a reply or explanation.”

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Posted 5 years ago

“Trainers have arrived and fit and feel really good. The service from Northern runner was terrible, I would not order from this company ever again, I order these trainers in plenty of time for a race being told that my trainers would be delivered in a maximum of 5 days. 12 days later I finally got my trainers but not in time for my race. Customer service tried there best but I felt like I was always chasing for an answer.”

Helpful Report

Posted 5 years ago

“Really uncomfortable shoes, feet running even though they are wide fit and the ball of my foot kills so I feel like there isn’t much ‘foam’ at all, awful running shoe and now I am stuck with them 😩”

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Posted 5 years ago

“Unable to give a correct score/mark out of five as I have yet to receive my running shoes. Advised they were sent via Royal Mail on the 7th Aug - as of 17th Aug I have still not received them. Northern Runner have said they will look into it and I await their reply.”

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Posted 5 years ago

“Still waiting for running shoes ???”

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Posted 6 years ago

“Didnt have the trainers I ordered is stock but dint bother to let me know until I chased them but they did however offer me a different pair for the same money. They took over 1 week to arrive. Order date 19th March - deliever date 27th March”

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Posted 6 years ago

“The shoes are definitely not the size 9 that I ordered and the box was damaged. I'm in the process of sending them back.”

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Posted 6 years ago

“I haven’t yet received my order!”

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Posted 7 years ago

“Shoes ordered paid for and not received after a week. An email was sent and was told they were lost in the post.Another pair were said to be being sent and after 5 days and no shoes I was told a newer model had been sent from the manufacturer. Alhough I could have the newer model at the old model price the fit was different so I asked for a refund with which I got immediatly.. All in all you shouldnt advertise and sale shoes that are not in stock..”

Helpful Report

Posted 7 years ago

Hi Ian, Unfortunately the original pair was lost in the post, which is pretty common I am afraid. We have launched an investigation with Royal Mail, as parcels do get stolen and lost. We offered the latest style at no extra cost after confirming with the manufacturer, New Balance, who took 48hrs to confirm. As you mention, we refunded you immediately. We do not sell anything that isn't in stock, they didn't arrive after we dispatched them via Royal Mail. Many thanks, Northern Runner

Posted 7 years ago

“Bought an i-lume light for my running jacket from them.. which arrived all well and good. Product has the battery included. Sadly the battery a dud..no probs...these things happen. However, on calling Northern Runner to get a replacement I was simply told to go and buy a new battery as that would be my cheapest option. No suggestion of sending a replacement or anything constructive like that. It's only a few quid and of course I did buy a new battery but that sort of response from a retailer to a customer grates...it's certainly no way to retain customers or expect anything but bad word of mouth.”

Helpful Report

Posted 8 years ago

“Because products different from web images were sent.”

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Posted 8 years ago

NorthernRunner.com is rated 4.9 based on 13,394 reviews