NorthernRunner.com Reviews

Name: NorthernRunner.com
Address: 52 Low Friar Street, Newcastle Upon Tyne
Rating: 4.93

4.9 Rating 13,408 Reviews

99 %

of reviewers recommend NorthernRunner.com

4.9

Based on 13,408 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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NorthernRunner.com 5 star review on 1st August 2025

Nina Killick

NorthernRunner.com 5 star review on 25th July 2025

Jennifer Harding-Kirk

NorthernRunner.com 5 star review on 13th June 2025

171

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very quick dispatch and shipping, a good price and they actually had the stock when the well know big stores didn't.”

Helpful Report

Posted 9 years ago

“The service from northern runner was great and that's why scored good but the shoes are of poor quality as you can see from the pictures which were taken after the first run(10 miles). I had the Clifton 1 before and they didn't last as long as other shoes but they were excellent to run in, if these shoes cost around £50 I wouldn't be fussed but £90 for a pair of running shoes that look like this after the first run is poor”

Helpful Report

Posted 9 years ago

“I've do a lot of running, and in spite of buying loads of shoes that claim to be for wide feet, this is the first pair of shoes i've ever had that actually fits a wide foot, because of it's wide toe box. I've previously tried other wide fit shoes from other brands, but i've always found that they narrow in the toe area and pinch the side of my small toe and/or push my big toe in slightly. These allow your foot to expand fully whilst still feeling that your held firmly in the shoe (i.e. not too loose on top). I would add that although i have a wide mid foot and forefoot, i do have normal ankles etc, and these do need a little bit of extra tightening to keep the heel in snuggly, but i wouldn't go far as to say that they're loose in the heel area. I've always run in fairly lightweight and flat shoes, so the zero drop isn't something that i really noticed, and even if it's not something you've done before, there's enough cushion there that it shouldn't feel too firm. It's probably a little too much for me actually so i'm gonna try Altra's more minimal 'One' shoe after these i think, for a slightly less springy feel. One thing i would say is don't buy these shoes for looks... they're fairly basic in terms of aesthetics, but the materials in them seem to be of good quality.”

Helpful Report

Posted 9 years ago

“Bought a pair of Altras, which didn't quite fit. Returns process was swift, easy and Northern Runner promptly refunded my money. Very good and would use again.”

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Posted 9 years ago

“Easy to use website, quick delivery. Not had the chance to use the altra instinct 2.0 yet but they look good and feel good.”

Helpful Report

Posted 9 years ago

“The running trainers I ordered arrived on time and were reasonably priced. I will use Northern Runner again.”

Helpful Report

Posted 9 years ago

“Fast delivery with no issues or hassle. Another shop was offering these shoes cheaper but only NR had my size. I would use them again.”

Helpful Report

Posted 9 years ago

“Clear website, fairly prompt delivery and good shoes”

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Posted 9 years ago

“Great prices and prompt delivery. Returns aren't free however they are accepted and processed in a cinch.”

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Posted 9 years ago

“They were pretty much on time but I only have got the first update and didnt get the rest, so I thought that they weren't going to arrive.”

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Posted 9 years ago

“Very fast delivery”

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Posted 9 years ago

“Great communication and helpful finding the right size shoe”

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Posted 9 years ago

“I bought a pair of trainers I found the product I wanted at Northern Runner. They arrived promptly and with no problem at a good price.”

Helpful Report

Posted 9 years ago

“Superb advice and support. Helped me choose the right shoes. Price very competitive and free delivery. Would be 5 stars but took a few days longer to arrive than expected after email saying dispatched”

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Posted 9 years ago

“All good however the shoes are precision fit and I don't remember reading that on the website. Fortunately they fit ok.”

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Posted 9 years ago

“Item ordered arrived on time and as described. Will use again!”

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Posted 9 years ago

“I make a mistake and I ordered a wrong pair of shoes. The sales staff it's been very kind and they help me to solve my problem. I'm really satisfied of this service”

Helpful Report

Posted 9 years ago

“Ordered the shoes online, but after a couple of days I was advised they were actually out of stock. It's disappointing the online stock isn't kept up to date. However a refund was made on the same day as the order was cancelled so no problem getting the money back. I've given a Good rating as the comms and refund were no problem, just a shame about the online stuff inaccuracies”

Helpful Report

Posted 9 years ago

“The shoes arrived promptly and I am pleased with that part of the sale but I am confused by the web site which stated that I qualified for a free shirt with each pair of shoes. When I chose the size I wanted and added it to my basket I noticed that I was going to be charged for it. I removed the shirt from my basket and just ordered the shoes. Am I entitled to a free shirt or not? If so I would like an XL and Medium.”

Helpful Report

Posted 9 years ago

Hi Guy, Thanks for the positive review! Just to clear up; the Inov-8 Mudclaw 265 Red wasn't part of any bundle offer, it is the current Inov-8 lines only. The Inov-8 Mudclaw 300 Blue/Red bundle deal was £95, which included a free Inov-8 base layer. You seem to have returned to the website after the bundle deal had finished, because you've paid the lower 'shoe-only' £65 sale price. I hope that's helped. Happy Running! NorthernRunner.com Team

Posted 9 years ago

“There were problems with my order but they were promptly sorted”

Helpful Report

Posted 9 years ago

Hi Robert, I am glad we got any little issues ironed out, thank you for remaining positive whilst we did. All the best for 2016!

Posted 9 years ago

NorthernRunner.com is rated 4.9 based on 13,408 reviews