“We thought our house design prohibited the installation of a lift to upper floor. Almost in desperation we called Norfolk Stairways to ascertain feasi bility of lift (no) or chairlift (yes). Two days later we visited their showroom at Hingham where body measurements were taken, options explained and chair demonstrated. Decision made, engineer called following day to take installation details. Almost exactly a month later, our bespoke chairlift was installed with minimum disruption or mess. Within a day we were confident in its user and our life has become so much easier. Thank you Norfolk Stairways”
“It was excellent from start to finish! Every step of the way I was informed what was happening, from having a go on the one in the unit to my own stairlift being installed. Work was completed seamlessly and I am very happy with my new stairlift. Many thanks…I highly recommend Norfolk Stairlifts.”
“Richard impressed both of us when we first visited Hingham so we asked him to survey a property in Norwich that we were hoping to purchase.
We were unable to buy the Norwich property due to 'Grenfell tower' legislation problems and we ended up buying in Wroxham. Richard again impressed us with his survey and recomendations.
The subsequent installation was carried out as we had come to expect with care and full explanation of how to opperate the two stair lifts.
We could not have purchased a 3 story property without stair lifts as Nigel has very damaged lungs and the effort of climbing a set of stairs causes rapid exhaustion and coughing. The bonus is that Ann is also using both stair lifts as she is having difficulty with the effort needed to climb stairs.
We now have a brillient property , waterside on the Bure at Wroxham with its own mooring and no boat - we had a boat on the Broads for over 30 years - paying for a mooring, thats life!
Brilliant company, brilliant products but most important Brilliant people.
100% recomendation to anybody - oh and I should mention 'Sam the boss', he saw us early at short notice and has obviously created all this in his own image and his opinion of how customers should be treated.
Nigel & Ann B-Q
Please feel free to use our comments to any prospective customers, nobody should be left in any doubt about buying from your company!”
“We chose Norfolk Stairlifts because previously a relative had a good experience with them.
We had a very comprehensive and informative survey and installation came very quick.
Installation was very efficient despite an electrical problem and the stair lift has made a
great deal of difference to me.”
“Fantastic from Measuring up. Pricing and all the advise from the start and too the installation. Brilliant staff and Company. Highly recommend. Thank you. Now my Dad can get safely back upstairs.”
“We’ve had the pleasure of working with Norfolk Stairlifts on two separate installations—one at our offices and another at our visitor centre—and we couldn’t be happier with the service provided. From the initial quotation through to the final installation, the entire process was smooth, professional, and completely stress-free.
The stairlifts have made a significant difference, allowing both staff and visitors to access areas of our buildings that were previously difficult to reach. Their team was knowledgeable, courteous, and efficient throughout, and the quality of the work speaks for itself.
We highly recommend Norfolk Stairlifts.”
“The service was prompt,friendly and efficient and I am very pleased with the lift.
However,when trying it out while your team were here,I noticed and drew the team member's attention to a clunk which sounded on the second turn at the bottom of the run when ascending.He dismissed this of no importance. He may be right,but it has not disappeared. I will inform you if it gets any worse,but it is mildly irritating and I would be grateful if when an engineer is in this area he could give us a ring to come and look at it and correct it.”
Thank you so much for your kind words about our team and the installation, we are really pleased to hear you're happy with the service and the stairlift overall.
We appreciate you bringing the noise on the second turn to our attention and we are sorry to hear it's still causing a bit of irritation. While our installer may have assessed it as nothing to be concerned about at the time, we understand that any unexpected sound can be concerning.
One of our team members will be in touch shortly to arrange a convenient time for an engineer to come out and take a closer look. We want to ensure everything is working perfectly for you and that you're fully satisfied.
Thanks again for your feedback, it helps us ensure we're delivering the best possible service.
Warm regards,
Sam Scott
Managing Director
“Amazing service. I contacted them on a weekend and they got back to me on the Tuesday. The stairlift was installed on the Friday. I cannot thank the company enough for the quick response.”
“Very professional service from enquiry to completion. They supplied and fitted a reconditioned stairlift in my father’s house. He is now happily using the upstairs of the house again and is very happy with what has been done and pleased with his stairlift. First class service would recommend.”
“I ad a really good experience with Norfolk Stairlifts right from the first engagement. No hard sell. A consultative sale where they explained all the pros and cons and options that I had. The installation went smoothly and was done in half a day. We are pleased with lift and the extra freedom it has given us at home.”
“From first contact to installation everything was communicated and carried out professionally ,with everything explained clearly without any pressure”
“Very professional and not pushy about getting the sale. Offered the best option for us.
Installed and all aspects of the chair well explained.
Would definitely recommend”
“Over the moon with the stairlift also the care and help from all the staff at Norfolk stairs lift what an amazing team Thank you all for help Linda Williams”
“New chairlift installed very quickly so I could escape hospital, works well thank you. Staff helpful and knowledgeable. Small prob with footrest corrected quickly. Good that they’re local, happy to recommend.”
“Norfolk Stairlifts were unbelieveably helpful in assisting me through the selection prossess. Their honest comparisons between the available systems was refreshing and helped my final decision. At the time of choosing, my wife was still in hospital but due for discharge within days. Norfolk Stairlifts stepped up and installed the stairlift within days and within 24 hours of my wifes arrival home. The friendly engineer arrived at 10 am sharp and left at 2pm. The whole process was made so easy for me maily due to their representative, Richard.”
