Dear Mr Scott,
I am sorry to hear that you are not using your stairlift. I can see that we installed your stairlift in 2017 and that we attended one callout in the two months that followed, but have not been asked to attend since. I see that we advised you of the service due date at the end of the first year. We would always recommend your stairlift is service once a year to help ensure it continues to be a product that you can rely on. We are contactable 365 days a year, so please feel free to call us on 01953 850004.
Thank you for the review for your reconditioned stairlift. We are always interested in customers comments to see if we can improve our service. We have visited twice to investigate "bumps" and unfortunately are unable to improve the ride quality as it compares well to that of a new stairlift. We also offered a full refund on the stairlift, that offer still remains available.
