Name: NordicTrack UK
Address: 1 Westgate Court Silkwood Park, Silkwood Park, wakefield, United Kingdom
Rating: 4.50

“Received my cross trainer ok and on time! Then I received an email link to the Nordic track web site to fill in and validate my two year warranty. After getting to the bottom of the page I realised it was no good to me as I live in England and this was only for people living in the States or Mexico. " Well done Nordic track" So I filled in the paper work that came with my unit and posted it off with the required proof of purchase. As yet I don't know if it was received ok to validate my two year warranty? I suppose I will find out if I ever need to make a claim! Not really impressed with your warranty procedure Nordic track or your goods! I had an audio strider 900 before I upgraded to the 1400 and it was far a better machine in my opinion.”

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Posted 11 years ago

Hello Mr Taylor, its Josh from NordicTrack. Thank you for your review. I cannot comment on the email link that you were sent as I have not come accross this quite yet as all our products have the warranty extension details in their european warranty card booklet. However I'm glad we managed to get the situation resolved and your warranty extension has been processed.

Posted 9 years ago

“I bought an Elliptical E10.0 about 4 months ago and love it. I chose this model because it is a really solid stable piece of kit - and it folds up to save space. It feels like a quality piece of gym equipment when you are using it. The control panel is easy to use and there are lots of scope to make the workouts challenging as your fitness improves using the resistance levels and incline. I also bought the optional iFit module - it's a fun add on but certainly not essential. The ordering process wasn't smooth. I placed the order, got an email to say I'd hear within 2 days to agree a delivery date and then...silence. I called them a few days later and after a few phone calls to NordicTrack and the delivery company things were sorted - mostly due to the delivery company to be honest!! The actual delivery service was fantastic. I needed 'upstairs delivery' and they took the machine up some narrow-ish stairs, unboxed it, set it up and took away the packaging in about 15 minutes! (They did say it's the easiest model to install.)”

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Posted 11 years ago

Hello Susan, its Josh from NordicTrack. Thank you for your honest review. I'm glad you are enjoying the machine that you ordered with ourselves. The reason why there were issue's with booking you for delivery was that the order had a slight delay when transferring however as per your review this was resolved and the machine was delivered successfully. Feel free to contact us here at NordicTrack if you have any queries or concerns!

Posted 9 years ago

“Equipment is excellent just what I wanted and the sales team were good”

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Posted 11 years ago

“Bought a NordicTrack treadmill with iFit capability. Treadmill motor blew up on first session, but was repaired in 2 weeks. Putting that aside as bad luck I stradtes to use the treadmill and have done so regularly. However, user problems with the iFit capability have not been resolved through iFit customer service - which is total and utter garbage . Even on the official forum, the service is openly mocked by members given that nobody ever seems to have had a satisfactory response to a query. So in effect, the iFit functionality is a fancy, but ultimately useless add on. I have a treadmill that I use regularly - but it could be any brand - certainly don't have the features I was sold in the brochure. A little bit sad really because it could be so much better.....”

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Posted 11 years ago

Hello Graham, its Josh from NordicTrack. I'm sorry to hear about your disappointment with iFit. I cannot comment in regards to any reviews or comments made by any other users however we are always here to help at NordicTrack with any iFit queries or concerns. I hope you are enjoying your machine.

Posted 9 years ago

“Very good machine, although the console design is frustrating. The plug for the MP3 in the centre means you can't rest an iPad or phone on the ledge as the plug is in the way. It should be placed to one side. The console would also be better back lit . It's a huge console & the design could be so much more practical without destroying the design. I love the machine & the running programmes, just find the design of the console disappointing”

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Posted 11 years ago

Hello Lisa, its Josh from NordicTrack. Thank you for your honest review. I'm glad you are enjoying your Treadmill. Sadly as you mentioned the design of the MP3 aux hole is placed in a certain position which stops you from resting your device. With our newer product range on NordicTrack I believe this has now been changed and we do include device holders on the machine to avoid issue's like this.

Posted 9 years ago

“Will Never buy from Nordictrack again. Spent £1500 on a faulty treadmill, it was broke when delivered and installed (which I paid extra for) Now 4 months later, 2 engineer visits and hundreds of emails I'm still sitting here with a piece of junk. Customer service and care is virtually non-existent. Nobody wants to take responsibility for the bad service I'm getting. Please Avoid Them!”

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Posted 11 years ago

Hello Colin, its Josh from NordicTrack. I'm sorry to hear about the machine you purchased was received faulty. Its our customer services job to try exhaust all solutions to rectify the fault with your machine. This includes engineer visits to try understand what is wrong and replace any faulty parts. I believe this has now been resolved. I hope you are enjoying your machine.

Posted 9 years ago

“Fun, goes quite steep for a real workout, squeaks a bit though needs some oil on the joints. Like it.”

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Posted 11 years ago

“The contact took months - rubbish.”

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Posted 11 years ago

Hello Mr Wilson, its Josh from NordicTrack. Thank you for your review. I'm sorry to hear that there were contact issue's with your order. The item was delivered 12 days since the date of purchase which is slightly outside of our 5 - 7 working days lead time. This can be due to our carriers only being able to deliver on certain dates based on the customers post code. I hope you are enjoying your machine.

Posted 9 years ago

“Since having the Nordic Track,it's been very noisy.We had the engineer in, who fiddled with the machine, but to no avail. After 24hours, the noise persisted. We wrote to Customer Service, but, received no help. Potential purchasers should think twice before making a purchase.”

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Posted 11 years ago

Hello Mr Dodoo, its Josh from NordicTrack. I'm sorry to hear about the noise issues you are having with your machine. I believe our customer services had been in touch in relation to this and has been resolved at the soonest possibility. There may have been some slight delay in response due to our customer services looking into this case.

Posted 9 years ago

“First of all I do really like the NordicTrack R105, it is a great design, comfortable (I have a back problem) to ride and if it worked properly the built in iFit Live would be great. Now the problems, first of all iFit does not work properly with the R105 and they have been trying to fix this for the past 6 months. Workouts can still be recorded with the data manually and the Live programs do run but again they have to be manually entered online after completion of the workout. I first started using my R105 in March, at the beginning of July a terrible knocking sound started and I had to go through the scenario of recording the sound and sending it to the support services at ICON. The support services were very good but it took 2 weeks to resolve and eventually I received a replacement unit. After 2 weeks with the replacement unit another knocking sound was heard which I was able to identify this time as being play in the crank. Once again I duly reported the problem and sent a recording of the sound to ICON. This time they had the parts to repair the unit and an engineer called about 2 weeks after reporting the problem. Unfortunately he did not have the correct parts and another 12 day wait ensued until his next visit. He returned with a couple of bearings for the crank shaft and a new shaft but no new circlips. It turned out that the shaft sent was the wrong one and he eventually tried packing out the bearings with a special sealant. There was still play in the shaft and he twisted an existing circlip to give a spring washer effect to eliminate the play in the crank. This has cured the knocking sound but!!!! what happens if the circlip fails, back to square one. I think I should have asked for another replacement unit but I am happy for now as it is running good and only time will tell.”

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Posted 11 years ago

Hello Frank, its Josh from Icon Health and Fitness. I'm sorry to hear about the issues you have with the iFit live and the noise coming from your machine. I believe this has now been resolved with our customer services and I hope you are enjoying your recumbent bike. Any further issues please do not hestitate to contact our customer services.

Posted 9 years ago

“A good cross-trainer for the money, fairly easy to assemble, the only drawback is that it creaks like heck.”

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Posted 11 years ago

Hello Mr Borthwick, its Josh from NordicTrack. Thank you for your review. I'm very glad to hear you are enjoying your machine. In relation to your noise issue, have you contacted our customer services about this? As they would be glad to help.

Posted 9 years ago

“It stopped working. You couldn't fix it. You gave me my money back. Took you almost two months.”

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Posted 11 years ago

Hello Gideon, its Josh from NordicTrack. Thank you for your review. I'm sorry to hear that the machine you had purchased wasn't working due to a pinched wire. The reason it may have taken a little while is because our customer services try exhaust all attempts to fix the machine as they had raised part orders and arranged engineer visits for yourself. This was all done within the space of a month. Sadly as the machine could not be fixed we raised a collect and credit. It disappoints me that we could not get this issue rectified.

Posted 9 years ago

“Excellent product and service from supplier”

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Posted 11 years ago

“Nordic Track as a company seems fine - I have used them before for other products. The cycling machine itself is also good - couple of small issues - the rubber binding that you put you foot into catches against the side of the machine on every stroke ! and if you leave the machine on for some reason eth led screen flickers on and off in the dark when not in use !? Other than that it is pretty solid and up to a gym like quality and weight.”

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Posted 11 years ago

“after promising myself for a few years that i would, finally I bought myself a cross trainer. I bought a Original NordicTrack E10.0 Elliptical. when this is packed away the product is very very heavy. do not think that you can lift this by yourself. And if you are thinking about placing it up any stairs consider how you are going to get it up there.. Assembly instructions were good and the build quality is good. Not as good as the machines at the Gym, but good enough for the house. Easy website to navigate and the delivery guys were the best and very polite. have had no cause to speak to customer services so cant make a comment.... good luck”

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Posted 11 years ago

“Excellent customer service from Nordic track, my ifit active band stopped syncing and they sent me trouble shooting information and talked me through what do....when it was found to be irreparable they sent me a new device out in the post free of charge-I'd recommend this company to anybody and can't thank them enough for their help.”

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Posted 11 years ago

“Excellent customer service. Delivery men polite and efficient. Machine great. Would recommend.”

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Posted 11 years ago

“I bought this for my husband after having two new knees. It was great to see him advance from only just putting his feet on the pedals, with my help, to doing 150 turns on the Nordictrack bike. I would recommend this to anyone who needs to exercise, while their weight is taken off the legs. Great machine.”

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Posted 11 years ago

“Easy to order and delivered on time. Very good treadmill. I now have several NordicTrack machines and they are all top class.”

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Posted 11 years ago

Hello Terry, its Josh from NordicTrack. Thank you for your honest review! Its always a pleasure to hear that you have had a positive experience with NordicTrack and I'm hoping you are enjoying your machine/machines!

Posted 9 years ago

“It is brilliant . You can set your goal and achieve it easily. Spacious and good to the feet. Foldable and easy storage . I'll highly recommend it.”

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Posted 11 years ago

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