“Very positive experience, great customer service, and patience from Joe as I had to organise my finances in order to buy the car I had my heart set on. Thank you, I would highly recommend you.p”
“This rare low mileage Jeep Renegade car, 4 1/4 years old but only 6519 miles, has lived up to its reputation among motor journalists. But I bought it with my eyes open. In urban driving the 9 speed (!) automatic gearbox has continuous difficulty deciding which gear to be in. At traffic lights and roundabouts, at a halt for a few seconds, a bizarre growl emits from the floor when the gearbox remains engaged (stop start turned off as I prefer). And scary delay when, say wanting to enter a roundabout just in good time not to break the 'give way to the right' highway code, putting my foot down hard on the accelerator, nothing happened for two to three seconds by which time 'give priority to the right' has arrived big time. A friend in the know says it is the Turbo taking time to react.
All that said I have just returned from a 1000 mile round trip to Northumberland. Out on the open road, the car went like a dream, full of pep and great cruising character on motorways. An ok replacement (by FIAT) for my much enjoyed Jeep Patriot (probably really a Mitsubishi, when both controlled by Mercedes) but both cars designed at Jeep headquarters in Toledo, Ohio, factory.”
“What a lovely and professional service from Joe.
I am very satisfied with the car and the service received from NMJ.
I would highly recommend NMJ to my friends and family.
Thank you.”
“Good service from Joe.
The car was presented in immaculate condition and Joe answered all my questions on the car and its specifications and a fair deal on the part exchange too.
Really pleased and wouldn't hesitate to come back in the future.
Thanks Joe and Nmj.
Mr &Mrs Franklin.”
“We have bought 3 cars from NMJ (all of them BMWs) and all have been good quality and good value. Nick has been great to deal with. Would definitely buy again from them.”
“Excellent service throughout. Tony was on hand to answer any queries and even got the car near the front for us so that we didn't have to have the baby out in the rain!
Lovely car for a great price. Nothing was too much trouble.”
“I found the whole experience of purchasing a new car from NMJ to be excellent.
From an initial conversation with Robert, test drive and subsequent purchase the whole process proved to be thoroughly professional.
I would highly recommend this business to anyone looking for a change of vehicle.”
“Bought car which was in dealer warranty.my kid was in hospital and same time car got gear box issue . Asked for courtesy car which was denied and in that hard time when i needed the car most it was shocking for me
Yes but if you can sell a car to me when i live four hours away then i expect you can live up to your words ‘dealer warranty’. Also you could of organised for me to get a car through a local car rental service, VW also had no vehicles available! For the cars price i expected better service.”
We are really sorry that you are disappointed with the fact that we didn't supply you a courtesy car. Unfortunately you live approx. 4 hours from our premises and the practicality of getting a car to you during lockdown was very difficult. The car you purchased was still under manufacturers warranty and we advised that you took it to Volkswagen who we understand were unable to supply a car due to the pandemic. We do value your custom and hope the car is now ok. We would ask that you call us if this is not the case. Kind Regards. NMJ Motorhouse
