Newlenses.co.uk Reviews

Name: Newlenses.co.uk
Address: NewLenses.co.uk. PO Box 393 Broxbourne EN11 1GU, Broxbourne
Rating: 4.77

4.8 Rating 1,792 Reviews

95 %

of reviewers recommend Newlenses.co.uk

Company Reviews

Metrics

Info

4.8

Based on 1,792 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Email

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Phone:

0161 922 8510

Email:

support@newlenses.co.uk

Location:

NewLenses.co.uk. PO Box 393 Broxbourne EN11 1GU
Broxbourne
EN11 1GU

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Newlenses.co.uk 5 star review on 18th June 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delighted with the speed of service and pricing. Sent my recently purchased frames for distance photochromic lenses with a recent prescription. Great result. Great lenses and speedy service. Delighted. Theses guys deliver on their promise. Recommended. And would use again.”

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Posted 7 years ago

“I am a delighted first time customer, will certainly be back.”

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Posted 7 years ago

“Well pleased with the reading and distance lenses I needed quickly after Cataract and i-stent procedures. In fact I am planning on ordering some more...this time with a tint on one pair...ready for the summer!”

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Posted 7 years ago

“Incredible service, easy to order, had my glasses back with new lenses in 3 days. Very happy. Would recommend and will use again. Thank you”

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Posted 7 years ago

“Never any doubt... from initial contact to ordering online and final delivery . This company delivers .. top service and great prices. expect repeat business”

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Posted 7 years ago

“This is my third set of frames that I have had reglazed. My prescription is not an easy one and I like varifocals. New lenses have never let me down, The speed and ease of order plus the quick return and perfect lenses....... couldn’t be happier and saved me hundreds in comparison to quotes I’d been given by my optician.”

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Posted 7 years ago

“Very good quality and service. A bit bigger than I expected, but thats my fault. Best if you can try the frames first. Website was a little confusing in that I wasn't sure if two pairs or one would arrive - in fact two were supplied as per the offer. I seem to recall the prescription options were a bit unclear too.”

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Posted 7 years ago

“Amazing service, great price and super fast delivery!”

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Posted 7 years ago

“Very pleased with service and quality of glasses. Recommended to friends.”

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Posted 7 years ago

“Excellent, quick service and really pleased with my new lenses, thank you,”

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Posted 7 years ago

“I decided to have my (spare) specs re-glazed with my recent prescription online and the reason I picked New Lenses was due to the fact that their website looks very professional and the prescription page is very easy to fill in. I made sure I checked it at least 6 times before submitting! I waited just over a week for them (including the weekend) as they were varifocals but I couldn't be happier. I could tell - just by looking at them out of the packaging, that the lenses were high quality, very clear to look through with the added bonus they go DARKER than my previous lenses from a High Street opticians (one of the big two). They also block out harmful UV rays..the list is a mile long of the features I have on these lenses..for less money. I shall recommend New Lenses to Mum as I know she would benefit from the higher quality lenses, especially outdoors. I am so grateful and proud that the lenses are made right here in the UK. Thank you so much!”

Helpful Report

Posted 7 years ago

“Not happy with the lenses, not according to prescription, the INTER +1.25 R and L was not added, in spite of it being included in the details under notes. This is carelessness, and sloppy. Needed these glasses urgently, and therefore was not able to send them back to be redone. Am now stuck with glasses not done according to given prescription. Not worth getting glasses online. mistakes create too much hassle sending them back and forth. Wiser to visit premises, pay a little more. These can be redone, and problem explained. Pity they were not done right first time. Will not use this company again. Sorry.”

Helpful Report

Posted 7 years ago

Hi, thank you for taking the time to provide feedback. Unfortunately, this is the first we've heard about the issue. We made your lenses precisely as per the order, unfortunately you didn't specify intermediate lenses so we didn't use the intermediate addition on your prescription. We would be happy to resolve this for you, free of charge, as a gesture of goodwill. We pride ourselves on the quality of our products, and I can assure you that we are not sloppy or careless. We do everything we can to provide the best quality lenses, excellent customer service, and low prices. I'm sorry that we haven't had a chance to resolve this for you, but please do get in touch if you would like us to sort this out for you. Kind regards.

Posted 7 years ago

“Would recommend to everyone who needs glasses only takes a week from order to deilevery 👍”

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Posted 7 years ago

“Have been using new lenses for some time now and have to say they are simply superb, turn around in super quick time and never had any problems with my orders. Hassle free and at a great price professionly dealt with. A+++ all the way!!”

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Posted 7 years ago

“My lenses took just over 14 days to come - but in all fairness, it was a curved frame and polarised lenses. I am glad to say that they were worth the wait - really good finish of glazing and high quality lens for the money.”

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Posted 7 years ago

“Great service and quality of work, I couldn’t be happier! They re glazed my glasses perfectly, and with the thinest lenses possible (I have high prescription around -9). I reccomand them very much! I was truly lost without glasses, and their customer service is been of great help, and their re glazing time was very quick. Thank you so much!”

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Posted 7 years ago

“Sent my glasses a few times to have them reglazed and the servicewas great. Got back the glasses on time. When there was an issue they were quick to respond and resolved the issue right away.”

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Posted 7 years ago

“Easy to use web site. Excellent communications re the glasses being received by them and then on being dispatched back to me. Very happy with the result. Would Highly recommend.”

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Posted 7 years ago

“Great glasses for the price and speedy delivery. Would highly recommend.”

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Posted 7 years ago

“Pleased with service and glasses.”

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Posted 7 years ago

Newlenses.co.uk is rated 4.8 based on 1,792 reviews