Newlenses.co.uk Reviews

Name: Newlenses.co.uk
Address: NewLenses.co.uk. PO Box 393 Broxbourne EN11 1GU, Broxbourne
Rating: 4.77

4.8 Rating 1,792 Reviews

95 %

of reviewers recommend Newlenses.co.uk

Company Reviews

Metrics

Info

4.8

Based on 1,792 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Email

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Phone:

0161 922 8510

Email:

support@newlenses.co.uk

Location:

NewLenses.co.uk. PO Box 393 Broxbourne EN11 1GU
Broxbourne
EN11 1GU

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Newlenses.co.uk 5 star review on 18th June 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had my glasses reglazed and I am very happy with the results they have made a brilliant job of them,the cost was half the price I have paid in the past and it only took 8 days to get them back and that was including weekends in that.”

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Posted 8 years ago

“My glasses were returned to me in less time than I had expected and seem to perform as well as with the original lenses. I had been quoted £500.00p for replacement lenses but Newlenses only charged me £215.00p.”

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Posted 8 years ago

“Relatively fast service, the disappointment is the transitions do not go dark enough like my old lenses. Poor quality transitions.”

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Posted 8 years ago

Hi Mahendra, Thank you for taking the time to write a review. I'm sorry that you aren't satisfied with the Transitions lenses. The reason is that you previously had Transitions XTRActive lenses which go darker than regular Transitions lenses which you chose on this order. We would be happy to change the lenses to Transitions XTRActive for you as per our emails. We use genuine Transitions / Transitions XTRActive lenses which are backed by a 2 year guarantee and certificate of authenticity. Kind regards, Adam

Posted 8 years ago

“Nice frames at a very good price . Did not expect that the glasses would be such good quality at such a bargain price.”

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Posted 8 years ago

Hi Oswald, thank you for your review, it's really appreciated! Please let us know if there is anything we can do to make it a 5 star experience for you next time! Kind regards, Adam

Posted 8 years ago

“Super efficient service, good quality product.”

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Posted 8 years ago

“Very quick service, excellent price”

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Posted 8 years ago

“Fast and very great service. Glasses returned in three working days. Brilliant !!!!!”

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Posted 8 years ago

“Andy was so helpful he made sure I got my new lenses quickly so I could take them on Ho,I day, he couldn't have been nicer, I am already recommending Newlenses to my friends and family. Thank you”

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Posted 8 years ago

“Excellent customer service. Good quality premium glasses.”

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Posted 8 years ago

“Excellent very fast service, and at a reasonable price.”

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Posted 8 years ago

“Brilliant, first class service at an affordable price. Quick efficient and polite. Forget the rest New Lenses are the best. June 2018”

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Posted 8 years ago

Thank you for the lovely review, we really appreciate it!

Posted 8 years ago

“I was a bit unsure but they arrive within 3 days are high quality and are fantastic”

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Posted 8 years ago

“Very quick delivery and excellent quality lenses. Highly recommended.”

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Posted 8 years ago

“Can't recommend highly enough. The website was easy to use and delivery was much quicker than the high street. When the glasses arrived, they were very good quality, but I couldn't see what they looked like as I had put the wrong details in my subscription! Explained the problem to NewLenses and not only did they not make me feel like a prize idiot, I returned the glasses, had the lenses changed and back to me within a week, at no cost to me other than the return postage. I will be a loyal customer from now on for all my family's glasses!”

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Posted 8 years ago

“Very happy with the service. Very prompt service from start to end. Love my glasses♥”

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Posted 8 years ago

“the price was very good and speed of return was fantastic”

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Posted 8 years ago

“I was a bit concerned initially. A south west Manchester based contact phone number and an Enfield address? Dodgy, dodgy, dodgy? I thought that to be safe I'd pay by Paypal so if there were problems I'd have someone from whom I could get the money back. I ordered and paid and got the email confirmation. Because I'd ordered prescription polaroids I was told it would take about two weeks. Lo and behold, in just under two weeks the glasses arrived. They are perfect. I no longer have to stick those stupid attachments to my ordinary glasses and they're actually slightly clearer than my current lenses and the cost was just under £64. Far cheaper than any other online quote I got. I am going to order ordinary sun glasses this week and I'll be very happy to do so and my brother in law's just done the same.”

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Posted 8 years ago

Hi, Thank you so much for the lovely review, it means a lot to us. We have been making lenses for over 35 years using the latest technology and high quality lenses. Our philosophy is to offer the highest quality at the best value, with excellent customer service - and we're always looking for ways to improve! We look forward to helping you again with your next pair of glasses. Kind regards, Adam

Posted 8 years ago

“Everything went according to plan, and the new lenses arrived, mounted in my supplied frame, within about nine days. Am very satisfied with the result.”

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Posted 8 years ago

“perfect fit lenses good excellent service clear to use website quick delivery”

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Posted 8 years ago

“Good price, quick delivery”

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Posted 8 years ago

Newlenses.co.uk is rated 4.8 based on 1,792 reviews