Newlenses.co.uk Reviews

Name: Newlenses.co.uk
Address: NewLenses.co.uk. PO Box 393 Broxbourne EN11 1GU, Broxbourne
Rating: 4.77

4.8 Rating 1,754 Reviews

95 %

of reviewers recommend Newlenses.co.uk

Company Reviews

Metrics

Info

4.8

Based on 1,754 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	2 - 3 Hours
Customer Service	4.8 out of 5

Visit Website

Phone:

0161 922 8510

Email:

support@newlenses.co.uk

Location:

NewLenses.co.uk. PO Box 393 Broxbourne EN11 1GU
Broxbourne
EN11 1GU

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Newlenses.co.uk 5 star review on 18th June 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Having just recovered from two cataract operations, I needed to replace my reading glasses, although the frames were perfectly fine. I gave Newlenses a try, the glasses were returned within a week, and the results were excellent: in fact I was impressed enough to use them again to replace the lenses in the glasses I use for computer work. Again they were returned within a week, and again the results were excellent.”

Helpful Report

Posted 5 years ago

“Excellent service. Fast turn round, and well-mapped varifocals - lenses thinner than I had expected.”

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Posted 5 years ago

“Very pleasantly surprised obviously wssnt expecting much since the glasses i chose were cheap but they came quickly and are extremely sturdy would reccomend:)”

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Posted 5 years ago

“Quick and efficient as usual”

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Posted 5 years ago

“Very quick service, super lenses. They now are my favourite pair! Thanks again.”

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Posted 5 years ago

“Fabulous service, posted my favourite old frames on Monday, returned on Friday, looking like new, at a fraction of the price the local opticians were going to charge. Thankyou”

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Posted 5 years ago

“Up to the time of writing I have no complaints and pleased with the service.”

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Posted 5 years ago

“This was my first experience of using NewLenses reglazing service and I was very happy with my experience and the lenses provided. I had a pair of rimless glasses I had never used for varifocals before and I was concerned that the lens depth was challenging for varifocals. I asked whether it was possible to add 1-2mm to the bottom of the lens, fully expecting them to say "no". It was no problem and I am happy with the result. Will definitely use again. I would suggest that it would be really useful to have detailed order tracking so you can watch your order progress through the production stages. It took 3 weeks after ordering for my glasses to arrive. I was just thinking of chasing when they appeared. Or an estimated time to delivery after ordering - this would also help. Perhaps it's already there and I missed it. Definitely recommend.”

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Posted 5 years ago

“Excellent service, thank you”

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Posted 5 years ago

“This was our first time using New Lenses. It was very simple and clear when using website; the follow up service was excellent; quick delivery and a quality job at the end. We will be using them again for sure”

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Posted 5 years ago

“I am very impressed with the quality of the spectacles I received and the professional and efficient service of the staff, thank you so much”

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Posted 5 years ago

“really easy navigation of the website, I could choose what I wanted with ease. good communication throughout and sent back to me well packaged with no damage. would use again”

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Posted 5 years ago

“This is the second time I have used Newlenses. Really great, fast service. I have found another old pair of glasses with scratched lenses, so will be using them again. Would recommend to anyone looking to refurbish their glasses at a fraction of the cost of new. Brilliant.”

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Posted 5 years ago

“Newlenses Reglazed own frames with reading lenses. Sent on the Monday and received by Friday of same week. Good communication and reading glasses perfect. I would definitely recommend. Also the best value with coatings and thinner lens compared with other online companies.”

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Posted 5 years ago

“Excellent service. Really pleased with the glasses that were returned to me quickly and for a greats price. I wasn’t sure how long it would take but they were back with me within 7-10 days.”

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Posted 5 years ago

“Very quick and efficient and a great price too”

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Posted 5 years ago

“First time I have purchased glasses online. Easy enough to enter prescription details & new 2 pairs of new specs arrived in less than 2 weeks. Glasses are a good fit and well made. I selected standard pair for everyday use plus a rimless pair with light yellow tint which I find are perfect for driving in all conditions. Will probably buy from Newlenses again based on quality of service.”

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Posted 5 years ago

“Excellent fast service, less than half the price quoted at Specsavers. Would recommend to anyone.”

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Posted 5 years ago

“Came out great! Took about 1 week, no problems at all with the entire process. Very happy to save money and continue use my favorite frames!”

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Posted 5 years ago

“Really impressive turnaround on my glasses, so happy with the order, fantastic glasses, well made and my prescription reproduced perfectly as well as another pair with a different prescription! Definitely good value for money, fab frames, great choice of tints and lenses! Would sincerely and highly recommend that you get your specs from Newlenses!”

Helpful Report

Posted 5 years ago

Newlenses.co.uk is rated 4.8 based on 1,754 reviews