Newlenses.co.uk Reviews

Name: Newlenses.co.uk
Address: NewLenses.co.uk. PO Box 393 Broxbourne EN11 1GU, Broxbourne
Rating: 4.77

4.8 Rating 1,754 Reviews

95 %

of reviewers recommend Newlenses.co.uk

Company Reviews

Metrics

Info

4.8

Based on 1,754 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	2 - 3 Hours
Customer Service	4.8 out of 5

Visit Website

Phone:

0161 922 8510

Email:

support@newlenses.co.uk

Location:

NewLenses.co.uk. PO Box 393 Broxbourne EN11 1GU
Broxbourne
EN11 1GU

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Newlenses.co.uk 5 star review on 18th June 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service, excellent price, quick turnaround, and excellent product. Will definitely use again.”

Helpful Report

Posted 5 years ago

“Very nice, responsive and helpful customer service. Great price and high quality glasses. Even during a global pandemic, they refitted my glasses quicker than the last time I have mine done at the local big brand store. Thank you.”

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Posted 5 years ago

“i am very happy with my experience.”

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Posted 5 years ago

“Brilliant! I wanted new lenses as I couldn’t have my eyes tested due to Covid19 and my favourite glasses were so scratched. They were reglazed and returned to me so quickly and so cheaply, I shall certainly look to buy my new glasses at Newlenses when I can get my eyes tested again. Thank you!”

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Posted 5 years ago

“very helpfull”

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Posted 5 years ago

“I have just received my reglazed sunglasses and they are absolutely fantastic. Service was professional, quick and totally satisfactory. Well done x”

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Posted 5 years ago

“They were prompt and extremely helpful, even making a new pair immediately and without quibbling after a mistake was made.”

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Posted 5 years ago

“Really pleased with my purchase. It looks so much better than in picture. Constant updates were also sent via email. Arrived as expected. My only problem is one of the joints is quite loose for my liking. I would return it for adjustment if it wasn't because of the current situation. Overall, I'm pleased I used this company for my eyeglasses.”

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Posted 5 years ago

“Fantastic service . Never ordered lenses online before. Great communication and support Found these easy to make choices .priced so you know your budget. Fantastic communication. Glasses arrive looking professionally prepared . So pleased with them . Will be having another pair lensed . They couldn't possibly improve on this service . Thank you so much!”

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Posted 5 years ago

“Glasses were an excellent price and delivered on schedule. Good communication from order to delivery.”

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Posted 5 years ago

“Great value glasses. Slightly problematic website.”

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Posted 5 years ago

“Very good communication and great new lenses in my glasses thank you.”

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Posted 5 years ago

“So quick and really great Quality lenses! Would highly recommended.”

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Posted 5 years ago

“really pleased with glasses really quick delivery great price will be use again thank you you were great”

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Posted 5 years ago

“Reasonable efficiency and brilliant service thank you, were be back.”

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Posted 5 years ago

“Great company to deal with online ordering was easy”

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Posted 5 years ago

“Happy with the quick and quality service from Newlenses. I’ve used it numerous times for re-glazing and received the same high standard quality each time. Good price/quality comparison.”

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Posted 5 years ago

“Fantastic service . Great price Reliable Great customer care Will be using again for spare glasses”

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Posted 5 years ago

“This is the 2nd time I've used Newlenses, sending two pairs of glasses this time. Turnaround was within 7 days and as before, perfect quality. Very happy indeed.”

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Posted 5 years ago

“I haven’t received them yet so can’t right a review”

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Posted 5 years ago

Hi Jackie, Thank you for taking the time to write a review, and I'm very sorry to hear that your glasses haven't arrived. We posted these by Royal Mail First Class several days ago and, according to the tracking information, they were delivered on the 24th of March. Please contact us at support@newlenses.co.uk and we will do everything we can to help you with this. Kind regards, Adam

Posted 5 years ago

Newlenses.co.uk is rated 4.8 based on 1,754 reviews