Newlenses.co.uk Reviews

Name: Newlenses.co.uk
Address: NewLenses.co.uk. PO Box 393 Broxbourne EN11 1GU, Broxbourne
Rating: 4.77

4.8 Rating 1,769 Reviews

95 %

of reviewers recommend Newlenses.co.uk

Company Reviews

Metrics

Info

4.8

Based on 1,769 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	2 - 3 Hours
Customer Service	4.8 out of 5

Visit Website

Phone:

0161 922 8510

Email:

support@newlenses.co.uk

Location:

NewLenses.co.uk. PO Box 393 Broxbourne EN11 1GU
Broxbourne
EN11 1GU

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Newlenses.co.uk 5 star review on 18th June 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fabulous service, posted my favourite old frames on Monday, returned on Friday, looking like new, at a fraction of the price the local opticians were going to charge. Thankyou”

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Posted 5 years ago

“Up to the time of writing I have no complaints and pleased with the service.”

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Posted 5 years ago

“This was my first experience of using NewLenses reglazing service and I was very happy with my experience and the lenses provided. I had a pair of rimless glasses I had never used for varifocals before and I was concerned that the lens depth was challenging for varifocals. I asked whether it was possible to add 1-2mm to the bottom of the lens, fully expecting them to say "no". It was no problem and I am happy with the result. Will definitely use again. I would suggest that it would be really useful to have detailed order tracking so you can watch your order progress through the production stages. It took 3 weeks after ordering for my glasses to arrive. I was just thinking of chasing when they appeared. Or an estimated time to delivery after ordering - this would also help. Perhaps it's already there and I missed it. Definitely recommend.”

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Posted 5 years ago

“Excellent service, thank you”

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Posted 5 years ago

“This was our first time using New Lenses. It was very simple and clear when using website; the follow up service was excellent; quick delivery and a quality job at the end. We will be using them again for sure”

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Posted 5 years ago

“I am very impressed with the quality of the spectacles I received and the professional and efficient service of the staff, thank you so much”

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Posted 5 years ago

“really easy navigation of the website, I could choose what I wanted with ease. good communication throughout and sent back to me well packaged with no damage. would use again”

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Posted 5 years ago

“This is the second time I have used Newlenses. Really great, fast service. I have found another old pair of glasses with scratched lenses, so will be using them again. Would recommend to anyone looking to refurbish their glasses at a fraction of the cost of new. Brilliant.”

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Posted 5 years ago

“Newlenses Reglazed own frames with reading lenses. Sent on the Monday and received by Friday of same week. Good communication and reading glasses perfect. I would definitely recommend. Also the best value with coatings and thinner lens compared with other online companies.”

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Posted 5 years ago

“Excellent service. Really pleased with the glasses that were returned to me quickly and for a greats price. I wasn’t sure how long it would take but they were back with me within 7-10 days.”

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Posted 5 years ago

“Very quick and efficient and a great price too”

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Posted 5 years ago

“First time I have purchased glasses online. Easy enough to enter prescription details & new 2 pairs of new specs arrived in less than 2 weeks. Glasses are a good fit and well made. I selected standard pair for everyday use plus a rimless pair with light yellow tint which I find are perfect for driving in all conditions. Will probably buy from Newlenses again based on quality of service.”

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Posted 5 years ago

“Excellent fast service, less than half the price quoted at Specsavers. Would recommend to anyone.”

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Posted 5 years ago

“Came out great! Took about 1 week, no problems at all with the entire process. Very happy to save money and continue use my favorite frames!”

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Posted 5 years ago

“Really impressive turnaround on my glasses, so happy with the order, fantastic glasses, well made and my prescription reproduced perfectly as well as another pair with a different prescription! Definitely good value for money, fab frames, great choice of tints and lenses! Would sincerely and highly recommend that you get your specs from Newlenses!”

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Posted 5 years ago

“Brilliant Service, Communication and product Guarantee. A first class and proficiently run business.”

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Posted 5 years ago

“Bought glasses from new lenses came very quick and very good glasses so good bought 2nd pair recommended”

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Posted 5 years ago

“A slight delay in returning the items , but eventually got them back first class . One pair was re-glazed for £40 less than Vision Express.”

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Posted 5 years ago

“This is the best way to get your prescription glasses re-glazed! Buy cheap used frames on eBay that are your size and get them re-glazed by "Newlenses" - quick turnaround if you send special delivery”

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Posted 5 years ago

“Excellent service I sent my Frames away less than a week ago for new lenses & they are back & in delighted with the service & the price. Fantastic value for money.”

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Posted 5 years ago

Newlenses.co.uk is rated 4.8 based on 1,769 reviews