Newlenses.co.uk Reviews

Name: Newlenses.co.uk
Address: NewLenses.co.uk. PO Box 393 Broxbourne EN11 1GU, Broxbourne
Rating: 4.77

4.8 Rating 1,754 Reviews

95 %

of reviewers recommend Newlenses.co.uk

Company Reviews

Metrics

Info

4.8

Based on 1,754 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	2 - 3 Hours
Customer Service	4.8 out of 5

Visit Website

Phone:

0161 922 8510

Email:

support@newlenses.co.uk

Location:

NewLenses.co.uk. PO Box 393 Broxbourne EN11 1GU
Broxbourne
EN11 1GU

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Newlenses.co.uk 5 star review on 18th June 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service. Given the age of my spectacles for re-lensing the fit was as good as the original manufacturers.”

Helpful Report

Posted 1 year ago

“Despite numerous previous successful orders, we are in the midst of a nightmare with New Lenses / I Wear Glasses. We posted our glasses on 29 June and they were signed for at New Lenses on 30 June. New Lenses have not acknowledged receipt of the glasses and our account shows that the glasses have not been received. The phone number for New Lenses is a call centre that is not on site, and all the callers can do is "take a few details and someone will call back". I have phoned five times this week and sent several emails including the tracking details, and no one has yet got back to me. There is no head office number, the directors of the company are listed at Companies House c/o an accountancy firm so they are uncontactable other than via the off site call centre.”

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Posted 1 year ago

“I've used newlenses 2 or 3 times now and always been pleased with both the service and the finished result. It's great being able to reuse frames I like.”

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Posted 1 year ago

“New lenses have always been really helpful and professional supplying great quality glasses at very reasonable prices”

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Posted 1 year ago

“I reglazed my glasses, the service was very fast, the team was helpful answered all my questions. The quality and the price of lenses is fantastic! I would definitely recommend”

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Posted 1 year ago

“Useful service”

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Posted 1 year ago

“Always great service”

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Posted 1 year ago

“Great service! New lenses at a great price. I have vari-focals so I wondered about the cross-over point but they are perfect.”

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Posted 2 years ago

“Totally recommend re-fitting your lenses here. Attention to detail. Smooth. Staff very attentive if contacted via e-mail as per personal experience. Great value for money. I would use their services again, 100%.”

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Posted 2 years ago

“An easy- to- use service and I am happy with the results.”

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Posted 2 years ago

“I have used New lenses on a few occasions and found them to be the most professional which is important if you require glasses for work.”

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Posted 2 years ago

“Really fast turnaround. Reasonably priced. I think they even changed out my crappy random glasses case for a RayBan one...”

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Posted 2 years ago

“I have dealt with this company for a few years. I find their service absolutely outstanding and their products superb. Often at prices far more affordable than the equivalent from the High street Optcians.”

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Posted 2 years ago

“Andy provides excellent customer support. Thank you very much.”

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Posted 2 years ago

“I cannot praise Newlenses highly enough. Efficient postal service - perfect transitional lens replacement for long vision...better than any I have had from High Street Optician in recent years. Just what I needed and will always use them again as long as I can.”

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Posted 2 years ago

“I always go to Newlenses for my prescription glasses. They are unfailingly efficient and the glasses come back quickly with perfect glazing.”

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Posted 2 years ago

“Tired of getting designer frames and being told that you'll have to buy a new pair when your prescription changes? So was I. New Lenses has saved my a small fortune by allowing me to have my designer frames reglazes. Lots of options and reasonably priced.”

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Posted 2 years ago

“Excellent communication and service. Fast turnaround and delivery. New prescription lenses in my existing frames are fab. Will use New Lenses again.”

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Posted 2 years ago

“Excellent service as always!”

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Posted 2 years ago

“Excellent service as before. Reglazed snazzy reading glasses with prescription lenses.Glasses are much admired and my vision is perfect again!”

Helpful Report

Posted 2 years ago

Newlenses.co.uk is rated 4.8 based on 1,754 reviews