Newlenses.co.uk Reviews

Name: Newlenses.co.uk
Address: NewLenses.co.uk. PO Box 393 Broxbourne EN11 1GU, Broxbourne
Rating: 4.77

4.8 Rating 1,754 Reviews

95 %

of reviewers recommend Newlenses.co.uk

Company Reviews

Metrics

Info

4.8

Based on 1,754 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	2 - 3 Hours
Customer Service	4.8 out of 5

Visit Website

Phone:

0161 922 8510

Email:

support@newlenses.co.uk

Location:

NewLenses.co.uk. PO Box 393 Broxbourne EN11 1GU
Broxbourne
EN11 1GU

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Newlenses.co.uk 5 star review on 18th June 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really happy with this service. Fantastic job and quick too.”

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Posted 2 years ago

“Absolutely thrilled to bits with your service So professional Many Thanks”

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Posted 2 years ago

“Sent glasses away after arranging it in early June. Its August now and still no glasses back. First they appeared lost with no record of receiving them. Not good for expensive glasses sent special delivery. They ask for a PO Box so not many signed couriers will accept that address so had to pay that. Then they were found and they set to work. Asked for lightest tint of yellow. Glasses came back the strongest yellow you can imagine. see photo. Also lenses werent working right for variofocals. So had to send it back again. Asked to remove tint. Glasses came back and still yellow. So it has gone back again. They still working on it and barely communicating so have asked for money back as just not got the service or any recognition of the inconviences and mishaps.”

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Posted 2 years ago

“Replaced my original sunglasses lenses with varifocals. Very pleased with the result and means I can now use them for driving again. If you want to keep your original frames, then this is a great service.”

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Posted 2 years ago

“Good to deal with.took a week to get to me even paying for 1st class post.☹”

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Posted 2 years ago

“The reglazing of my existing frames was a great success. The new tinted lenses are amazingly thin and look superb. Thank you.”

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Posted 2 years ago

“Excellent Professional service. Highly recommended, I am absolutely delighted with all aspects of the ordering process from Oder to delivery .”

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Posted 2 years ago

“Excellent , quick and affordable service”

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Posted 2 years ago

“I am more than pleased with the reglazing that I had done on my spectacle frames. The service was very efficient and also hassle-free. I will certainly be using this method when it comes to any spectacle needs in the future.”

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Posted 2 years ago

“I went to New Lenses again having been very satisfied with may first purchase a couple of years ago. It took slightly less than a couple of weeks from placing my order to them arriving. I required varifocal lenses and new rimless frames. Had I used a well-known high street opticians, the frames alone would have cost virtually the price I paid New Lenses for the complete package, frames and best lenses.”

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Posted 2 years ago

“Fast and efficient service. Easy to post my own glasses for reglazing and then email a photo of my new prescription. Very pleased with the results.”

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Posted 2 years ago

“The process was easy all done online but I suggest you have a second pair handy as it took 10 working days to get them back. But saying that I must have saved £200 so it was worth the wait.”

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Posted 2 years ago

“as a returning customer i cannot recommend new lenses enough. the service and attention to detail are exemplary, the quality of work consistently high and value for money exceptional. will not hesitate to use again myself or recommend to others”

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Posted 2 years ago

“I am very disappointed with the service received, to receive my reglazed glasses it took almost two months and has been impossible to talk to them by phone and by mails with ZERO response at the point I had to get involved PAYPAL to get an answer and when I received the glasses the rimless frame wasn't fitted properly, I went to Specsavers to refit the frame, the lens is a different shapes. Last year the sent my glasses to another customer in Scotland Well I won't be using them again”

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Posted 2 years ago

Thanks for the feedback and we're sorry to hear about your experience with us. The main delay with this order was because of the underpayment of postage when you sent us your glasses. This resulted in a 2-week delay in resolving the issue with Royal Mail. Once we received your glasses, we processed the order in 2 weeks which is typical for a varifocal lens in a rimless frame – and also significantly less than the 2 months you suggest. We understand that it’s difficult to be without your glasses and we are glad the issue is now resolved.

Posted 2 years ago

“Problem free delivery of glasses”

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Posted 2 years ago

“Brilliant rimless bifocals absolutely perfect at a very good price after buying a pair of single vision for driving. Took longer than expected but well worth the wait. Thank you very much. Bob H.”

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Posted 2 years ago

“A great pleasure to deal with. Always helpful and willing to reply to my enquiries”

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Posted 3 years ago

“Would like to have had a contact phone number. Happy with everything else.”

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Posted 3 years ago

“Good service, prompt in returning finished glasses. My old frames were in good condition so there didn’t seem to be any reason not to reuse them and the cost was significantly less than buying new!”

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Posted 3 years ago

“Newlenses fitted "new lenses" to my very ancient frames. All achieved in superfast time with very little hassle. I will definitely be using this company again. So much cheaper than using one of the high street opticians. Highly recommended.”

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Posted 3 years ago

Newlenses.co.uk is rated 4.8 based on 1,754 reviews