Newlenses.co.uk Reviews

Name: Newlenses.co.uk
Address: NewLenses.co.uk. PO Box 393 Broxbourne EN11 1GU, Broxbourne
Rating: 4.77

4.8 Rating 1,754 Reviews

95 %

of reviewers recommend Newlenses.co.uk

Company Reviews

Metrics

Info

4.8

Based on 1,754 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	2 - 3 Hours
Customer Service	4.8 out of 5

Visit Website

Phone:

0161 922 8510

Email:

support@newlenses.co.uk

Location:

NewLenses.co.uk. PO Box 393 Broxbourne EN11 1GU
Broxbourne
EN11 1GU

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Newlenses.co.uk 5 star review on 18th June 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Online instructions for ordering very clear and reglazed specs arrived within a few days. Excellent customer service - very pleased with quality. Would thoroughly recommend.”

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Posted 5 years ago

“Amazing quality”

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Posted 5 years ago

“Think this is my 7th glasses from you (deglazing) All excellent Even the optician comment on the quality of the lenses”

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Posted 5 years ago

“Increable company, used them for the first time and.... Wow fast delivery, easy to order, will definitely use them again, recommend to everyone I know”

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Posted 5 years ago

“Fantastic ! Very easy and so happy with my new lenses , thanks”

Newlenses.co.uk 5 star review on 6th August 2019

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Posted 5 years ago

“New lenses conform fully to required specification and prescription. Your service is valuable to me as my prescription changes every year and it would be prohibitively expensive to pay high street prices for new glasses every year.”

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Posted 5 years ago

“I never replace my glasses at the opticians as far too expensive. Do it online at new lenses quick and easy and great prices. Recommend”

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Posted 5 years ago

“Really great service from giving in my prescription and old glasses to receiving my updated one's. Such good value too!”

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Posted 5 years ago

“Very swift and efficient service - perfect! And so much cheaper than the High Street.”

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Posted 5 years ago

“good interface. fast delivery.”

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Posted 5 years ago

“This is the second time I have ordered from New lenses and once again they have been a pleasure to do business with. They keep the process so simple, and on both occasions I had no need to contact them about anything. My glasses were perfect and I was very pleased with everything.”

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Posted 5 years ago

“Very fast - received my glasses back with their new lens 4 days after putting them in the post - the new lenses were perfect. Fantastic service and a great price.”

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Posted 5 years ago

“Had 5 pairs off Adam now and can't fault him and his company great service very cheap compared to high street opticians I highly recommend you use new lenses always be mad not to graham holt”

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Posted 5 years ago

“Professional, prompt and efficient. Easy ordering process. Would recommend.”

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Posted 5 years ago

“This is the first time I have ordered products and was happy with everything from the start to the completion of my order and would use again.”

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Posted 5 years ago

“When I ordered my varifocals through the site it didn't make it clear in advance that I would be required to either send an old pair of glasses in or upload a photo of me wearing glasses. This delayed the order that I had wanted in time for a holiday so they were waiting for me when I got back. The lenses are good, I'm pleased with them. The other thing I hadn't bargained for, is that they don't necessarily fit that well when they arrive as the arms haven't been shaped to fit. Mine are too straight so the glasses slip when I lean forward. I researched how to reshape them and tried the hot water/bending method but they still aren't quite right. All in all; for the saving I've made from high street prices they are acceptable, not sure I would actually use them again.”

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Posted 5 years ago

Hi Val, Thank you for taking the time to write a review. I am very sorry to hear that you weren't 100% happy. We do explain the varifocal lenses, timeline and process here: https://newlenses.co.uk/varifocal-digital-freeform-lens-options but we will look to see how we can improve the site to make this clearer. We do state 7-10 working days for varifocals as they are a complex lens, and I can see that your order completed within this timeframe even including the time taken to send a fitting photo. I'm very sorry that we were unable to get them to you before your holiday. Regarding the fit of the frames, in most cases they fit fine but occasionally they can need adjustment. We would be happy to adjust them for you at no cost to you and we can provide a freepost return label. I'm glad that you are happy with the lenses, we pride ourselves on providing significantly superior lenses, at literally a fraction of what you would pay on the high street. Please do let us know if we can help you with anything else in the future. Kind regards, Adam

Posted 5 years ago

“Absolutely superb.”

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Posted 5 years ago

“All great! Prompt service, superb end product - i'm glad to have found this because it enabled me to wear the glasses I liked for my wedding rather than making costly compromises. Only thing I would wish for is that they would offer to recycle the old lenses.”

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Posted 5 years ago

“Good service if a little slower than advertised . Glasses received safely and repairs to a high standard.”

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Posted 5 years ago

“I had three pairs of frames re-glazed for just over a hundred pounds, compared with any high street shops, which do not reglaze anyway, this is tremendous value if you were to factor in the cost of actually purchasing new frames as well.”

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Posted 5 years ago

Hi Clifford, Thank you for taking the time to write a review, it's much appreciated! Please let us know if there is anything we can do to make this a 5 star experience for you in the future. Kind regards, Adam

Posted 5 years ago

Newlenses.co.uk is rated 4.8 based on 1,754 reviews