Newlenses.co.uk Reviews

Name: Newlenses.co.uk
Address: NewLenses.co.uk. PO Box 393 Broxbourne EN11 1GU, Broxbourne
Rating: 4.77

4.8 Rating 1,779 Reviews

95 %

of reviewers recommend Newlenses.co.uk

Company Reviews

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4.8

Based on 1,779 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Email

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Phone:

0161 922 8510

Email:

support@newlenses.co.uk

Location:

NewLenses.co.uk. PO Box 393 Broxbourne EN11 1GU
Broxbourne
EN11 1GU

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Newlenses.co.uk 5 star review on 18th June 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When I ordered my varifocals through the site it didn't make it clear in advance that I would be required to either send an old pair of glasses in or upload a photo of me wearing glasses. This delayed the order that I had wanted in time for a holiday so they were waiting for me when I got back. The lenses are good, I'm pleased with them. The other thing I hadn't bargained for, is that they don't necessarily fit that well when they arrive as the arms haven't been shaped to fit. Mine are too straight so the glasses slip when I lean forward. I researched how to reshape them and tried the hot water/bending method but they still aren't quite right. All in all; for the saving I've made from high street prices they are acceptable, not sure I would actually use them again.”

Helpful Report

Posted 6 years ago

Hi Val, Thank you for taking the time to write a review. I am very sorry to hear that you weren't 100% happy. We do explain the varifocal lenses, timeline and process here: https://newlenses.co.uk/varifocal-digital-freeform-lens-options but we will look to see how we can improve the site to make this clearer. We do state 7-10 working days for varifocals as they are a complex lens, and I can see that your order completed within this timeframe even including the time taken to send a fitting photo. I'm very sorry that we were unable to get them to you before your holiday. Regarding the fit of the frames, in most cases they fit fine but occasionally they can need adjustment. We would be happy to adjust them for you at no cost to you and we can provide a freepost return label. I'm glad that you are happy with the lenses, we pride ourselves on providing significantly superior lenses, at literally a fraction of what you would pay on the high street. Please do let us know if we can help you with anything else in the future. Kind regards, Adam

Posted 6 years ago

“Absolutely superb.”

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Posted 6 years ago

“All great! Prompt service, superb end product - i'm glad to have found this because it enabled me to wear the glasses I liked for my wedding rather than making costly compromises. Only thing I would wish for is that they would offer to recycle the old lenses.”

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Posted 6 years ago

“Good service if a little slower than advertised . Glasses received safely and repairs to a high standard.”

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Posted 6 years ago

“I had three pairs of frames re-glazed for just over a hundred pounds, compared with any high street shops, which do not reglaze anyway, this is tremendous value if you were to factor in the cost of actually purchasing new frames as well.”

Helpful Report

Posted 6 years ago

Hi Clifford, Thank you for taking the time to write a review, it's much appreciated! Please let us know if there is anything we can do to make this a 5 star experience for you in the future. Kind regards, Adam

Posted 6 years ago

“First time user and was surprised at how easy, quickly and efficiently the process was. No problems experienced and excellent value for money. Would recommend to family and friends.”

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Posted 6 years ago

“Quick turn around, great result”

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Posted 6 years ago

“Replacement lenses took about a week to arrive. I was very pleased with my lenses. I got a 10% discount as a new customer which was welcome. I would use again and would recommend to friends/family.”

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Posted 6 years ago

“Totally impressed, ordered my glasses, had an e mail to see if I wanted to make them thinner as I’m v short sighted, they arrived super quick and are perfect! Thankyou!”

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Posted 6 years ago

“Fantastic service. Had prescription lenses fitted to a set of antique frames. Got them back really quickly. Lovely thin lenses. Superb value for money.”

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Posted 6 years ago

“I am still amazed how fast I got my reglazed frame back. Lenses are very good quality and service is great. I definitely will come back and will reglaze my frames. Do recommend the company.”

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Posted 6 years ago

“The price that my optician wanted to replace my lenses was extortionate, and the chances are I'll need new lenses in 2 years or so. I found Newlenses and they certainly lived up to their expectations, promises and quality. I'm very pleased with the service I received, and the quality of the finished product.”

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Posted 6 years ago

“Excellent quality lenses and frames and very good value. Very prompt and friendly service. I would like to see the website modified to allow access to all options and prices before entering the ordering process.”

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Posted 6 years ago

“My 4th pair of glasses from Newlenses. Very satisfied with the service. Great attention to detail and less than half of high street prices!!”

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Posted 6 years ago

“Very pleased with service. Will visit again when needed.”

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Posted 6 years ago

“I'm very happy with the glasses and the costumer service is great! The prescription from my local optician turned out to be wrong for my eyes but Newlenses kindly replaced the glasses with a new precription free of charge. Really nice!”

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Posted 6 years ago

“Very quick service and very reasonable pricing”

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Posted 6 years ago

“I bought varifocals and although the distance and reading parts were fine the middle bit for laptop was not. According to my optician it is not possible to get actual varifocals online as they cannot be accurate enough but for bifocals it is fine. So I had to buy a 2nd pair of glasses just for the laptop but it still worked out cheaper than buying varifocals from the high street optician”

Helpful Report

Posted 6 years ago

Hi Lee, Thank you for your review. I'm very sorry to hear that your varfifocal lenses are not perfect, we would be very happy to take them back and re-do the lenses if you like. Please contact us at support@newlenses.co.uk and we will get this arranged. We do pride ourselves on being online specialists in all lenses, especially varifocals, in fact our own in-house lab has been operating for 30+ years and we also supply high street opticians! We save you money by cutting out the middleman. I'm afraid your optician is incorrect when they say it isn't possible to get perfect varifocals online - we have a 99% success rate and have various ways to get accurate varifocal measurements. Very occasionally the focal areas are not quite correct and the lenses need to be re-done. Please let us know if you would like us to do this for you. Kind regards, Adam

Posted 6 years ago

“Very pleased with my new glasses.Excellent service at a very good price.”

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Posted 6 years ago

“Brilliant service - Brilliant glasses! Will definitely be back!”

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Posted 6 years ago

Newlenses.co.uk is rated 4.8 based on 1,779 reviews