North East Trophies Reviews

Name: North East Trophies
Address: Unit 11, Galaxy Business Park, Unit 11, Galaxy Business Park, Newcastle upon Tyne
Rating: 4.93

4.9 Rating 3,696 Reviews

99 %

of reviewers recommend North East Trophies

4.9

Based on 3,696 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About North East Trophies:

North East Trophies are one of the leading online trophy and awards companies. We have over 30 years engraving experience and are proud to offer a full personalisation service. We engrave all our medals, trophies, and glass awards in-house using both state of the art laser etching and traditional drag engraving for our awards.

We have a quick turn around time and offer express shipping options all over the world, to make sure your order arrives in good time for your presentation. In addition, there are no minimum order quantities, you can order 1 or 1000, and we offer bulk order discounts on a lot of lines. Just drop us an email or give us a call. Our friendly team are always happy to help.

Visit Website

Phone:

0191 348 0173

Location:

Unit 11, Galaxy Business Park,
Unit 11, Galaxy Business Park
Newcastle upon Tyne
NE21 4SQ

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North East Trophies 5 star review on 2nd March 2026

Colin K

North East Trophies 5 star review on 20th February 2026

C W

North East Trophies 5 star review on 27th December 2025

Godwin N

Lucy G

190

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Perfect thank you and extremely quick delivery.”

Helpful Report

Posted 8 months ago

Hi, Thank you for your kind feedback! We’re glad you’re happy with the product and speedy delivery. It’s been a pleasure serving you! Best regards, The NE Trophies Team

Posted 7 months ago

“Absolutely fantastic service. Communication was incredible and the finished products are superb. Highly recommend.”

Helpful Report

Posted 8 months ago

Hi Emma, Thank you so much for your fantastic feedback! We’re thrilled to hear you enjoyed the communication and are happy with the finished products. Your recommendation means the world to us! We look forward to working with you again soon. Best regards, The NE Trophies Team

Posted 7 months ago

“Flipping love them. I did an unboxing and was quite clear about how awesome they were.”

North East Trophies 5 star review on 30th June 2025

Helpful Report

Posted 8 months ago

Hi Neil, We absolutely love hearing that—thank you so much! It’s fantastic to know you enjoyed the unboxing and think the trophies are awesome. Your excitement really made our day and we loved the Logos too. Can’t wait to work with you again soon! Cheers, The NE Trophies Team

Posted 7 months ago

“Excellent service. A friendly team with and efficient service. Customer service is 10/10 and they always deliver on time, even with rush orders.”

Helpful Report

Posted 8 months ago

Hi, Thank you so much for your wonderful feedback! We’re delighted to hear you’ve had a great experience with our friendly and efficient team. Providing top-notch customer service and timely deliveries, even on rush orders, is something we take great pride in. We truly appreciate your support and look forward to assisting you again soon! Best regards, The NE Trophies Team

Posted 7 months ago

“excellent service and arrived on time as stated.”

Helpful Report

Posted 8 months ago

Hi Steven, Thank you for your kind feedback! We’re glad to hear your order arrived on time and that you’re happy with our service. We look forward to helping you again in the future! Best regards, The NE Trophies Team

Posted 7 months ago

“NE Trophies excelled in their provision of personalised glassware for my function, offering exceptional customer service and clear communication throughout the process. Their attention to detail ensures high-quality products tailored to the needs of the customer. With a friendly, professional team, they prioritise customer satisfaction, making them a reliable choice for unique, memorable event glassware solutions.”

Helpful Report

Posted 8 months ago

Hi Paul, Thank you so much for your thoughtful and glowing review! We’re delighted to hear that our personalised glassware and customer service met your expectations. Attention to detail and clear communication are priorities for us, and it’s wonderful to know that they made your experience smooth and enjoyable. It was a pleasure working with you, and we truly appreciate your kind words about our team. We look forward to helping you with any future events or projects! Warm regards, The NE Trophies Team

Posted 7 months ago

“Couldn’t of been more helpful, I was so relieved as had forgotten to order our annual trophy, but no problem all sorted and delivered in 48 hours. Thank you so much!”

Helpful Report

Posted 8 months ago

Hi Lynn, We’re so happy we could help out. It’s great to hear we could sort everything quickly and get your annual trophy delivered in time. Thank you for trusting us, and if you ever need anything else (even last minute!), we’re always here to help. Best wishes, The NE Trophies Team

Posted 7 months ago

“Fast turnaround, great trophies at really affordable prices. Will definitely use again.”

Helpful Report

Posted 8 months ago

Hi Angela, Thank you so much for your kind words! We’re thrilled to hear you were happy with the fast turnaround, quality trophies, and affordable prices. We can’t wait to work with you again! Best regards, Louisa NE Trophies

Posted 7 months ago

“Always great service, quality goods. We have used several times now and never an issue and always happy to meet our requirements.”

Helpful Report

Posted 8 months ago

Hi Neil, Thank you so much for your continued support and kind words! We’re delighted to hear you’ve been happy with our service and quality each time you’ve used us. It means a lot to know we consistently meet your requirements. We look forward to working with you again soon! Thanks again, Louisa NE Trophies

Posted 7 months ago

“Item ordered, processed and delivered efficiently. Happy with the service and product provided.”

Helpful Report

Posted 8 months ago

Hi Murdo, Thank you for your feedback! We’re glad to hear you’re happy with the efficient processing and delivery, as well as the product. It’s been a pleasure serving you, and we look forward to helping again in the future! Best regards, The NE Trophies Team

Posted 7 months ago

“Good professional service from the retailer & in general, all around. Good product & good price.”

Helpful Report

Posted 8 months ago

Hi John, Thank you for your positive feedback! We’re pleased to hear you were happy with our professional service, product quality, and pricing. It’s great to know we could meet your expectations. We look forward to assisting you again in the future! Best regards, The NE Trophies Team

Posted 7 months ago

“Absolutely fantastic customer service Would definitely recommend 5*****”

Helpful Report

Posted 8 months ago

Hi Claudia, Thank you so much for the fantastic feedback and the 5 stars! We’re thrilled to hear you had such a great experience and truly appreciate your recommendation. We look forward to working with you again soon! Best regards, The NE Trophies Team

Posted 7 months ago

“These trophies were intended for presentation to senior representatives of our key corporate sponsors, BMW and Carole Nash Insurance as well as the charity I supported through a recent fundraising event. Unfortunately, the trophies are not of a standard suitable for such an important occasion. The issues with the trophies include: Poor overall finish Chips on the stands Sharp, exposed mesh steel edges Internal mesh not covering the required area One trophy is off-centre on its base Excessively thick paint application on the bases, appearing as though it’s running off I was told I’d be issued a refund and a company would collect the trophies. This has not happened”

Helpful Report

Posted 8 months ago

Dear Damian Thank you for taking the time to share your feedback. We’re truly sorry to hear that the trophies didn’t meet expectations—especially for such an important event involving your corporate sponsors. We take enormous pride in the quality of our products and service, and it’s very disappointing to learn that these items fell short. Please accept our sincere apologies for the inconvenience and frustration this has caused. We’d also like to clarify that we hadn’t received any communication from you about this order prior to your review. Had we known, we would have been more than happy to arrange a return, replacement, or refund right away—as part of our commitment to 100% customer satisfaction. The issues you've described are not in line with our usual standards, and we’re now investigating what may have gone wrong in this case. It’s possible that some of the damage occurred during transit despite our careful packing processes, and we’ll be reviewing this closely to prevent future occurrences. We're reaching out via email to resolve this promptly and hope to put things right for you without further delay. Kind regards, Andrew Customer Service Team North East Trophies

Posted 8 months ago

“Excellent product and service.”

Helpful Report

Posted 8 months ago

Hi John, Thank you for your kind words! We’re glad you’re happy with both the product and service. It’s been a pleasure working with you! Best regards, The NE Trophies Team

Posted 7 months ago

“Excellent cooperation to provide a solution. Highly recommend these guys.”

Helpful Report

Posted 8 months ago

Hi John, Thank you so much for your kind recommendation! We’re glad we could work together to find the perfect solution for you. Your support means a lot to us, and we look forward to assisting you again in the future. Thanks again, The NE Trophies Team

Posted 7 months ago

“My son was over the moon to recieve his trophy. The package was well wrapped and the trophy was really protected. Beautiful trophy. The photos online don't do it justice. Will definitely be ordering again”

Helpful Report

Posted 8 months ago

Hi Michelle, Thank you so much for sharing this wonderful feedback! We’re delighted to hear your son was over the moon with his trophy — that really makes our day! We always take care to package items securely, so it’s great to know it arrived safely. And we agree, sometimes the photos just don’t capture how beautiful the trophies are in person! We can’t wait to help with your next order. Best wishes, Louisa NE Trophies

Posted 7 months ago

“Very disappointed and out of pocket as we ordered a 6 inch award to match the previous awards ordered and received a 4 inch award which was far to small for our requirements. When ordering the size had obviously reverted back to 4 inch as it turned out 6inch was out of stock but it did not state this when completing order!!! We contacted the company and were told they could order another and we would only pay half price BUT .... it would be the 4 inch again meaning we would then be paying twice for something we didnt want. We are now left with a trophy we cannot use and wehad to go elsewhere in the end.”

Helpful Report

Posted 8 months ago

Hi Mandy Thank you for your feedback, and we're sorry to hear that you're disappointed with your recent order. We completely understand your frustration, especially when trying to match previous awards. Just to explain, the 6-inch version was unfortunately out of stock at the time, so the website only allowed the 4-inch option to be selected. This size was shown on the product page, in your basket at checkout and in the order confirmation email - but we realise how easy it can be to miss, especially when you're expecting a specific size. It seems there was a misunderstanding during the ordering process, and we’re truly sorry for any confusion caused. If you could contact us via email, we'll be happy to refund either 50% of the order if you'd like to keep the item or you can return the item for a full refund. We're sorry this situation led you to go elsewhere, and we do appreciate your past custom. If you ever need assistance in the future, we’d be more than happy to help you double-check product details before ordering to avoid any confusion. Kind regards, Andrew Customer Service Team North East Trophies

Posted 8 months ago

“Excellent no improvements required.”

Helpful Report

Posted 8 months ago

Hi Martyn, Thank you so much for the lovely feedback! We’re really glad to hear everything was spot on and that you wouldn’t change a thing. That means a lot to us! Hope to work with you again soon. Warm regards, The NE Trophies Team

Posted 7 months ago

“I contacted NE Trophies as I had some unique designs that I needed engraving. I sent over images to be rendered and after a few adjustments, I went ahead with ordering 16 in total. They arrived 3 days later and were better than I'd expected. The team there were exceptional and couldn't have helped any more than they did. The trophies turned up very well packaged and are all now in the hands of the recipients.”

North East Trophies 5 star review on 25th June 2025

Helpful Report

Posted 8 months ago

Hi Michael, Thank you so much for your wonderful review! We’re thrilled to hear that you’re happy with the custom engravings and that the trophies exceeded your expectations. It was a real pleasure working with your unique designs, and we’re glad we could bring them to life just the way you envisioned. We really appreciate your kind words about the team – it means a lot to us to know our support made the process smooth and enjoyable for you. And it’s great to hear the trophies arrived safely and are now proudly with their new owners! Thanks again for choosing NE Trophies – we’d love to work with you again anytime. Warm regards, The NE Trophies Team

Posted 7 months ago

“Received a fantastic service from North East Trophies, the Team were brillant, helped me with a really urgent order, and delivered as promised. Thank you”

Helpful Report

Posted 8 months ago

Hi Nick, Thank you so much for your kind words! We're really pleased we could help with your urgent order and deliver on time. Our team always strives to provide reliable, responsive service, and it's great to know we met your expectations. We truly appreciate your support — thank you again! North East Trophies Team

Posted 7 months ago

North East Trophies is rated 4.9 based on 3,696 reviews