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NeoGrass Ltd Reviews

4.8 Rating 225 Reviews

97 %

of reviewers recommend NeoGrass Ltd

Company Reviews

Product Reviews

4.8

Based on 225 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About NeoGrass Ltd:

At NeoGrass, we are passionate about transforming gardens using the most advanced, realistic looking artificial grass that makes your life easier and more enjoyable.

NeoGrass was formed to change the artificial grass industry. We realised that there was a serious lack of quality artificial grass and imitation grass suppliers available in the UK.

Through our unparalleled commitment to research and development and a culture of constant improvement and innovation, we strive to provide our customers with the most advanced artificial grasses and imitation grass available today.

We are proud to lead the way with our unique technology. Through years of research and experimentation, we have developed 3 key breakthroughs that are changing our industry: Instant Recovery Technology®, Feelgood Technology® & Natural Look Technology®.

These technologies have set us apart from our competition and customers up and down the country who have been able to transform their gardens using our products.

We understand that the majority of homeowners want an attractive and usable garden space but realise that not everyone has the time or inclination to devote to achieving this.

If your lawn suffers from a lack of sunlight, overhanging trees sucking the moisture out of your grass, pests or poor drainage then you face difficulties in achieving a lawn that’s easy on the eye. Add to this a lively dog and energetic children and you’ll know what an uphill struggle you face.

But worry no more – NeoGrass are here to provide you with the perfect alternative!

Visit Website

Phone:

01245931200

Email:

info@neograss.co.uk

Location:

Unit 17 Redhills Industrial Estate, South Woodham Ferrers, Chelmsford, Essex, ,
Chelmsford
CM3 5UL

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NeoGrass Ltd 5 star review on 25th April 2021

NeoGrass Ltd 5 star review on 30th March 2021

NeoGrass Ltd 5 star review on 30th March 2021

NeoGrass Ltd 5 star review on 30th March 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order with next day delivery turned up a week later to late for the project I wanted it for so now have it in the shed for the next astro project”

“Excellent quality and prompt delivery when nobody else could provide”

“good service”

“Brilliant to deal with and their huge amount of online ‘how to advice’ was really helpful to a first time DIYer. Further help and advice from NeoGrass’s Wendy really gave me great confidence with the whole project which has turned out fabulous, I’m so chuffed with the finished job. I used the ‘Inverness’, the quality is great and I’d highly recommend NeoGrass’s range compared to all the others that I sampled.”

“Good product delivered on time. Thank you”

“Picks up leaves and bird droppings off our artificial grass very nicely. As it all breaks down, it's good for a small garden, as you don't need a lot of space to store it. Delivery was prompt.”

“Very helpful and courteous when delivery was a problem. Thank you.”

“I’ve already responded to a previous request.”

“First item arrived broken was told a replacement would be delivered. New one arrived on Sunday Thankyou. Not as good as l thought it’s not really strong enough to get the moss out. I know it was cheap. But doing the job better was what was more important. They say buy cheap buy twice”

“I ordered an offcut for my back yard and it fits perfectly. The dog loves it. I ordered the thickest underlay as it was going onto concrete, and it's so soft. It arrived much quicker than it said on the website and the delivery man carried it into my home. ( It was to go through to the back, which my husband carried.) He even started taking off his shoes before he came in, but I said it wasn't necessary. All in all a great experience and I would only ever buy grass from Neograss. The quality is excellent compared to others, and lots of fitting info on website. Buy once buy the best!”

Thanks very much for your lovely review Christine. We will be sure to pass your comments on to the driver. I'm sure it will make his day!

“Great products quickly delivered, friendly and helpful staff. grass looks great!”

“Good product delivered on time, no hassle!”

“The membrane was delivered as described and when arranged.”

“Very easy to deal with, polite and professional service,”

“So far we are very happy with the 'grass'. It looks good, the dogs are enjoying it and it appears tough. Although not delivered to the expected timescale Neograss explained the problem and kept us informed of situation.”

“Excellent service, helpful and very friendly. Thank you.”

“Excellent service and product”

“What can i say this Grass is BEAUTIFUL down and worth the wait we went for the Aberdeen as we have friends who already had the same one in their back garden, EXCELLENT The delivery driver was such a nice helpful Guy and a credit to the company . I have never been a lover of artificial grass until i came across NeoGrass but I've now changed my mind . Thank's for the lovely finish to our Garden NeoGrass ( Amazing)”

Thanks very much Alan for your wonderful review and we hope you'll be happy with the grass for many years to come!!

“Fantastic customer service and fantastic quality of turf. Would definitely use again.”

“Order had important information put out concerning delivery. Their product looked very good online and excellent on delivery. I was so pleased with this company l!”

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NeoGrass Ltd is rated 4.8 based on 225 reviews