NeoGrass Ltd Reviews

4.76 Rating 118 Reviews
96 %
of reviewers recommend NeoGrass Ltd
Merchant Metrics
Shipping & Delivery
Delivery Methods
Average Delivery Time
Within 5 Days
On-time Delivery
Accurate And Undamaged Orders
Greater than 92%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Read NeoGrass Ltd Reviews

About NeoGrass Ltd:

At NeoGrass, we are passionate about transforming gardens using the most advanced, realistic looking artificial grass that makes your life easier and more enjoyable.

NeoGrass was formed to change the artificial grass industry. We realised that there was a serious lack of quality artificial grass and imitation grass suppliers available in the UK.

Through our unparalleled commitment to research and development and a culture of constant improvement and innovation, we strive to provide our customers with the most advanced artificial grasses and imitation grass available today.

We are proud to lead the way with our unique technology. Through years of research and experimentation, we have developed 3 key breakthroughs that are changing our industry: Instant Recovery Technology®, Feelgood Technology® & Natural Look Technology®.

These technologies have set us apart from our competition and customers up and down the country who have been able to transform their gardens using our products.

We understand that the majority of homeowners want an attractive and usable garden space but realise that not everyone has the time or inclination to devote to achieving this.

If your lawn suffers from a lack of sunlight, overhanging trees sucking the moisture out of your grass, pests or poor drainage then you face difficulties in achieving a lawn that’s easy on the eye. Add to this a lively dog and energetic children and you’ll know what an uphill struggle you face.

But worry no more – NeoGrass are here to provide you with the perfect alternative!

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Unit 17 Redhills Industrial Estate, South Woodham Ferrers, Chelmsford, Essex, ,

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Efficient service, very pleased with our purchase
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Service was excellent
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Brilliant products and excellent service. I cannot recommend this company highly enough.
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Very helpful, Delivered same day by a brilliant deliveryman, can't say anymore as not layed yet.
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Great product Great service I will be back to order more iteams.
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Fantastic service from the lovely Wendy, she is amazing and very knowledgable 10/10 Also Phil the guy that delivered it was a top bloke .. Our Aberdeen lawn looks great and very realistic Thanks neograss would definitely recommend you !! 👍
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Thank you so much for your lovely comments!! Our customer service is at the forefront of everything we do. Hope you enjoy your grass for may years to come.
Delivery great and as advertised well done
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I purchased silica sand from neograss and it was perfect for my grass, which unfortunately i wasn't able to purchase from Neograss. I wish i could have installed as after seeing their grass samples unfortunately I had to then later settle for lesser quality from else where as i need a 5m width which was a perfect fit for my garden without the need for a join. The Neograss samples i received we far better than any others i had looked at, and I ordered at least 30 free samples from many companies. the blades were wider, thicker, had more variety of blade bend. i was really upset when i realised i couldn't have it! maybe on another install in the futre
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Even though you didn't buy from us in then end thank you Shaleana for your positive feedback. Always good to know we're getting things right.
Speedy delivery. Good quality of item, would recommend.
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Excellent service. Great quality product. Very impressed. 😊
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Good looking artificial grass, great quality and prompt delivery.
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Even though we haven’t yet laid the grass it was delivered in great time with amazing customer service. The quality is very good and we were very happy with the price of the grass. We found delivery a little pricey (£60) but we had ordered the wider grass to avoid joins! Thank you
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Excellent company. Extremely helpful and went out of their way to ensure delivery was on time. Product is the best on the market and customer service is the best too.
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Very happy with the customer service and whole ordering and delivery process. Received a telephone call advising me of the delivery date, then a call from the driver to advise me of the time on the day. As others have noted - NeoGrass use a man with his van to travel all over Britain on deliveries and he does his job very well indeed. A nice friendly chap who works extremely hard by the few minutes chat I had with him. The grass itself weighs a tonne so bear that in mind if you are doing the install yourself. We used two trolleys at each end to shift it into the back garden. The product itself (Aberdeen) is very impressive although expensive of course. Not added the kiln dried sand to it yet as the weather has held things up, but I can see it is going to look amazing. My 10 month old daughter has already had a roll around on it and loves it! The company seems very small but is able to source an excellent product, has a lovely website and lots of helpful advice for home installers. If you want to do it yourself it is perfectly within most peoples capabilities but can take a lot longer than you think to get it right. One tip - buy the underlay for a lovely feel underfoot and softer landings for little ones and their inevitable face plants!
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Thanks Andrew for your review. We'll be sure to pass on your comments to our wonderful delivery driver. We hope you get many years enjoyment out of your new Aberdeen area.
Speedy delivery and good product
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Excellent service
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The samples arrived in a timely manor, and they reflected the actual product. We chose the 40mm with a 10mm underlay, the results were excellent, and transformed our rear garden that was covered with concrete slabs. Delivery was on time, although it would have been delivered a week earlier if we had been available to accept it, The driver was very helpful. We would highly recommend this company.
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Really pleased with the Service and quality of the product. We decided to put the artificial grass in our courtyard garden and it looks and feels great.
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Very easy ordering, items arrived very quickly just as described
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Very straight forward ordering service. Prompt delivery via very good communications. Highly recommended.
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NeoGrass Ltd is rated 4.76 based on 118 reviews