NeoGrass Ltd Reviews

Name: NeoGrass Ltd
Address: Unit 17 Redhills Industrial Estate, South Woodham Ferrers, Chelmsford, Essex, ,, Unit 17 Redhills Industrial Estate, South Woodham Ferrers, Chelmsford, Essex, ,, Essex
Rating: 4.74

4.7 Rating 337 Reviews

95 %

of reviewers recommend NeoGrass Ltd

4.7

Based on 337 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Live Chat, Telephone

About NeoGrass Ltd:

At NeoGrass, we are passionate about transforming gardens using the most advanced, realistic looking artificial grass that makes your life easier and more enjoyable.

NeoGrass was formed to change the artificial grass industry. We realised that there was a serious lack of quality artificial grass and imitation grass suppliers available in the UK.

Through our unparalleled commitment to research and development and a culture of constant improvement and innovation, we strive to provide our customers with the most advanced artificial grasses and imitation grass available today.

We are proud to lead the way with our unique technology. Through years of research and experimentation, we have developed 3 key breakthroughs that are changing our industry: Instant Recovery Technology®, Feelgood Technology® & Natural Look Technology®.

These technologies have set us apart from our competition and customers up and down the country who have been able to transform their gardens using our products.

We understand that the majority of homeowners want an attractive and usable garden space but realise that not everyone has the time or inclination to devote to achieving this.

If your lawn suffers from a lack of sunlight, overhanging trees sucking the moisture out of your grass, pests or poor drainage then you face difficulties in achieving a lawn that’s easy on the eye. Add to this a lively dog and energetic children and you’ll know what an uphill struggle you face.

But worry no more – NeoGrass are here to provide you with the perfect alternative!

Visit Website

Phone:

01245931200

Email:

info@neograss.co.uk

Location:

Unit 17 Redhills Industrial Estate, South Woodham Ferrers, Chelmsford, Essex, ,,
Unit 17 Redhills Industrial Estate, South Woodham Ferrers, Chelmsford, Essex, ,
Essex
CM3 5UL

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NeoGrass Ltd 5 star review on 25th April 2021

David Watts

NeoGrass Ltd 5 star review on 30th March 2021

Michael Hayes

Anonymous

Anonymous // 01/01/2019

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“Great service”

Helpful Report

“Great product and very speedy delivery”

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“When the package of adhesive arrived battered beyond use I anticipated the worst. I couldn't have been any more wrong. The service received in refunding and replacing the courier damaged product was 1st class. Would definitley recommend Neograss. A simple, straightforward process that resulted in an extremley ( if a little surprised) satisfied customer.”

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“Great quality products, fast free delivery (even in the highlands)happy customer!”

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“Really great service and product”

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“I ordered some grano dust and as well as it being a brilliant product at a good price the delivery was quick too. I will be buying more from this company when I do the rest of my garden. Highly recommend.”

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“Our grass is of good quality however unfortunately the lack of customer service let them down. When ordering our grass, we received an email to say it would be delivered 3 days later however at no point were we supplied with courier information or a delivery window. For 3 days we attempted to contact customer services for an ETA so we could arrange for somebody to be home however we’re continuously told by an outsourced reception that nobody was available and to leave my name and number. We called circa 20 times over the course of 3 days and were unsuccessful at speaking to anybody. The receptionist continuously repeated that all they are authorised to do is take messages. I also emailed a number of times and have not received acknowledgment. It has now been 4 weeks since the grass was delivered and we have still not received our call back! This caused unnecessary stress as their delivery email states that if nobody is home to take delivery, they will charge you for re delivery plus a fine of 20% of your order value! Which for us was a considerable amount. If they are to threaten fines for non delivery, they should provide courier or eta details! Access to customer services needs drastic improvement.”

Helpful Report

We are extremely sorry that you didn't find our customer service up to the standard that it should be. We take great pride in the service we offer and as as a relatively small business it always hurts when we don't appear to be getting it right. We have the same process when we receive orders, whether that is over the phone or for orders placed online. As soon as the order has been received it goes into the factory for processing. We send out a confirmation email to you with a copy of your VAT invoice for your records. Once we know how the goods are going to be dispatched and when, we then send out another email advising you of your delivery date. We have checked this end and both emails were definitely sent out to you with no bounce backs on the email. We are very sorry if no call backs were made as this is a very unusual thing to happen. Ultimately we aim to provide the best customer experience we possibly can so we can only apologise if you felt we fell short this time round.

“Didn't work We followed the instructions brushed it in as best as we could it didn't even go through the artificial grass it just sits on top . Now we cant get rid of it . Paid 54 pounds for it never again”

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Hi Jools, We're very sorry you weren't happy with the results of our Deofill pet product. If the grass has an extremely dense pile then it will certainly take a bit longer for the product to work it's way down to the bottom.

“No fuss ordering and quick delivery. Product is down on lawn, will await the outcome to see how effective it is. So far so good”

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“Fast delivery”

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“Excellent service , quick delivery. Note that the bag is weighty but the product does an excellent job. Use on our artificial grass as part of maintaining a fresh lawn absorbing any pet odours”

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“Reliable company, prompt service. Recommend.”

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“I ordered the neofil on a Friday after seeing 1 or 2 day delivery. The following Tuesday DPD only delivered 4 of the 8 bags I ordered. After many phone calls the other 4 bags arrived on Wednesday. Neo grass need to consider changing their courier delivery service company. DPD did not meet my requirements in terms of delivery.”

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“Great service, arrived on time looks fantastic and a free rake!”

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“Excellent product and looks good . Service was good and staff very helpful. Never laid artificial grass before and found your instructions very helpful.”

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“The service was exellent, I havent manged to use the sand yet due current weather conditions.”

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“Wow great product, great look. Kids are treating it like an outdoor carpet as it’s super comfy for walking and sitting on”

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“Easy to order, efficient delivery and sand did its job”

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“I found the website very easy to navigate and find the item I was looking for. Payment was easy and delivery was very prompt, keeping me informed of my delivery date, with updates on times. Would definitely deal with them again”

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“Good communication everything went well dates for delivery ,driver turned up on time. Would recommend”

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NeoGrass Ltd is rated 4.7 based on 337 reviews