NeoGrass Ltd Reviews

Name: NeoGrass Ltd
Address: Unit 17 Redhills Industrial Estate, South Woodham Ferrers, Chelmsford, Essex, ,, Chelmsford
Rating: 4.79

4.8 Rating 252 Reviews

97 %

of reviewers recommend NeoGrass Ltd

4.8

Based on 252 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About NeoGrass Ltd:

At NeoGrass, we are passionate about transforming gardens using the most advanced, realistic looking artificial grass that makes your life easier and more enjoyable.

NeoGrass was formed to change the artificial grass industry. We realised that there was a serious lack of quality artificial grass and imitation grass suppliers available in the UK.

Through our unparalleled commitment to research and development and a culture of constant improvement and innovation, we strive to provide our customers with the most advanced artificial grasses and imitation grass available today.

We are proud to lead the way with our unique technology. Through years of research and experimentation, we have developed 3 key breakthroughs that are changing our industry: Instant Recovery Technology®, Feelgood Technology® & Natural Look Technology®.

These technologies have set us apart from our competition and customers up and down the country who have been able to transform their gardens using our products.

We understand that the majority of homeowners want an attractive and usable garden space but realise that not everyone has the time or inclination to devote to achieving this.

If your lawn suffers from a lack of sunlight, overhanging trees sucking the moisture out of your grass, pests or poor drainage then you face difficulties in achieving a lawn that’s easy on the eye. Add to this a lively dog and energetic children and you’ll know what an uphill struggle you face.

But worry no more – NeoGrass are here to provide you with the perfect alternative!

Visit Website

Phone:

01245931200

Email:

info@neograss.co.uk

Location:

Unit 17 Redhills Industrial Estate, South Woodham Ferrers, Chelmsford, Essex, ,
Chelmsford
CM3 5UL

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NeoGrass Ltd 5 star review on 25th April 2021

David Watts

NeoGrass Ltd 5 star review on 30th March 2021

Michael Hayes

Anonymous

Anonymous // 01/01/2019

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“I bought the artificial grass rake which was delivered very quickly.”

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“Excellent product. And arrived promptly. Really works sell. Sturdy and good quality at a good price. Love the telescopic handle. I'm 5' 2" so find some garden tools too long. Would definitely recommend to maintain your artificial grass and keep it looking fresh. Would recommend this product and Neograss.”

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“Sorry have not used yet”

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“We ordered this product after seeing the demonstration video on the website. Happily it arrived quickly and exactly as seen online. We’ve used it today and it’s very effective when raking tree debris up from the turf. The extendable pole is also very useful (for taller people!) Very happy to recommend this seller 👍”

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“Neo grass were fantastic when we had a slight problem with one of the products we ordered, they were so helpful and sorted the problem straightaway”

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“As a returning customer who loves your products, the only issue I have is your delivery cost. Please look into that area. It is a put off.”

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“Completely neutralised the urine smell on our artificial grass, even when the sun is shining on it. Our poor dog is wandering around looking for his favourite spots Thank you for a fantastic product”

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“Ordered some sand, half turned up on first order, emailed to say half missing, replied straight away to say they would chase it up, turned up next day, happy with service”

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“Great website and easy to navigate. We purchased an offcut of the Aberdeen for a small section in our courtyard garden. I'm not a lover of artificial grass but I have to admit, it is very realistic visually. Nice underfoot too. Delivery was swift and the after-sales customer service was 10/10. A Lovely company to deal with and I would recommend them to anyone looking for a new lawn.”

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“Our artificial grass is six years old and having put the sand ordered from Neograss, it looks as good as new.”

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“Great for use on artificial grass”

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“Excellent rake for artificial grass, quick and excellent service. Would definitely use Neograss Ltd again.”

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“Great customer service. Pleased with purchase.”

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“Very pleased with the purchase excellent quality good service would recommend”

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“Excellent service and excellent products.”

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“Great service from NeoGrass! received the Artificial Grass Rake earlier than expected. Would definitely use their service again.”

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“Amazing next day delivery. The rake works well., very happy with it. I also had a query regarding another product. I was promptly called back with further information. Very helpful.”

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“Ordered 12 bags of kiln dried sand. 4 bags arrived with punctures in the bag and therefore sand had escaped. Also some moisture had got into the punctured bags which meant the bags were useless. The pallet was wrapped and don’t know if that was done by Neograss or the shipping company but I would have been obvious to whoever did that, that bags were burst. One bag had tape across it in an attempt to stop the flow of sand.”

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Hi James, We're very sorry that you weren't 100% satisfied with your order when it arrived. We weren't informed of any issues at the time of your delivery. Everything is very carefully checked before our goods are processed and packed in the warehouse. There was indeed one bag that we noticed had a slight leak in it, which is why we applied tape on it. However, there certainly wasn't any other bags leaking when they left us so we can only assume this was done in transit.

“As an avid DIYer it is great to get such good service from a company that supplies trade. The EnviroStik Multi Purpose Artificial Grass Glue was despatched as promised within a day and arrived promptly the next. We were kept updated as to the progress of the order which was well packaged but not overly so. The glue was easy to work with and has done the job well. I would definitely recommend this company.”

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“Excellent service with goods arriving swiftly and in excellent order”

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NeoGrass Ltd is rated 4.8 based on 252 reviews