NeoGrass Ltd Reviews

Name: NeoGrass Ltd
Address: Unit 17 Redhills Industrial Estate, South Woodham Ferrers, Chelmsford, Essex, ,, Unit 17 Redhills Industrial Estate, South Woodham Ferrers, Chelmsford, Essex, ,, Essex
Rating: 4.79

4.8 Rating 287 Reviews

97 %

of reviewers recommend NeoGrass Ltd

4.8

Based on 287 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About NeoGrass Ltd:

At NeoGrass, we are passionate about transforming gardens using the most advanced, realistic looking artificial grass that makes your life easier and more enjoyable.

NeoGrass was formed to change the artificial grass industry. We realised that there was a serious lack of quality artificial grass and imitation grass suppliers available in the UK.

Through our unparalleled commitment to research and development and a culture of constant improvement and innovation, we strive to provide our customers with the most advanced artificial grasses and imitation grass available today.

We are proud to lead the way with our unique technology. Through years of research and experimentation, we have developed 3 key breakthroughs that are changing our industry: Instant Recovery Technology®, Feelgood Technology® & Natural Look Technology®.

These technologies have set us apart from our competition and customers up and down the country who have been able to transform their gardens using our products.

We understand that the majority of homeowners want an attractive and usable garden space but realise that not everyone has the time or inclination to devote to achieving this.

If your lawn suffers from a lack of sunlight, overhanging trees sucking the moisture out of your grass, pests or poor drainage then you face difficulties in achieving a lawn that’s easy on the eye. Add to this a lively dog and energetic children and you’ll know what an uphill struggle you face.

But worry no more – NeoGrass are here to provide you with the perfect alternative!

Visit Website

Phone:

01245931200

Email:

info@neograss.co.uk

Location:

Unit 17 Redhills Industrial Estate, South Woodham Ferrers, Chelmsford, Essex, ,,
Unit 17 Redhills Industrial Estate, South Woodham Ferrers, Chelmsford, Essex, ,
Essex
CM3 5UL

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NeoGrass Ltd 5 star review on 25th April 2021

David Watts

NeoGrass Ltd 5 star review on 30th March 2021

Michael Hayes

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The artificial grass has done the job The only draw back was it wasn't delivered when was first told had to phone up to find out where the order was .It then came a day later”

Helpful Report

Hi there, thanks for your review. We received your order just after lunch time on the 18th August and it was dispatched from us the next day. Anything under 7 bags goes via the DHL network and unfortunately there has been delays during the school holidays due to lack of drivers etc.

“Bought silica sand for artificial turf .seems to be a good product”

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“Excellent service and price.”

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“Great for use on artificial grass”

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“I gave 4 starts because the customer service doesn't respond at all to my request by email, several emails sent ,no one has been replied to, live chat let you waiting over several hours but Thanks to Lady who l spoke to her on the phone and quickly the issue has been resolved professionally. Her support much appreciated.”

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“Just the job for raking moss out.”

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“Good service and delivery on maintenance products.”

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“Great product, thick and easy to cut but does not tear. Good quality, good service and reasonably priced.”

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“Great product range and very good advice an guidance”

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“Great to deal with - fast deliver and product well packaged”

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“Rpmpt service delivers as promised”

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“good service”

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“Picks up leaves and bird droppings off our artificial grass very nicely. As it all breaks down, it's good for a small garden, as you don't need a lot of space to store it. Delivery was prompt.”

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“I’ve already responded to a previous request.”

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“First item arrived broken was told a replacement would be delivered. New one arrived on Sunday Thankyou. Not as good as l thought it’s not really strong enough to get the moss out. I know it was cheap. But doing the job better was what was more important. They say buy cheap buy twice”

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“So far we are very happy with the 'grass'. It looks good, the dogs are enjoying it and it appears tough. Although not delivered to the expected timescale Neograss explained the problem and kept us informed of situation.”

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“Does what it says”

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“Very happy with my new artificial grass rake . It arrived with in days of ordering”

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“I’ve given 4 stars instead of five as I would have liked more communication from the company regarding my delivery. It WAS delivered on time but not without me stressing. (It took 6 days to deliver)”

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“Good delivery although they could have given a more precise day. Luckily I was at home! Seem good products.”

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NeoGrass Ltd is rated 4.8 based on 287 reviews