NCASS Reviews

4.8 Rating 1,046 Reviews

96 %

of reviewers recommend NCASS

Company Reviews

Metrics

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4.8

Based on 1,046 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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Phone:

0300 124 6866

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Anonymous

Grace Breen

THE HUNGRY PENGUIN PANCAKE COMPANY

146

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The staff I get on the phone are always very helpful! I would not want to work with any other company”

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Posted 4 months ago

“Great service and support”

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Posted 4 months ago

“Easy to do Risk assessments included in membership price. If you had to pay for these separately they would cost a lot of money. Mention NCASS membership to an events organiser more chance of getting a pitch.”

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Posted 4 months ago

“Very helpful and readily accessible on the phone which is very rare nowadays”

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Posted 4 months ago

“Where should I start?!! Being totally new in the catering industry I needed full step by step support and training and this is what NCASS is all about. I have so many questions and not once do I ever feel like a bother and that for me means a lot. 👏👏🤝”

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Posted 4 months ago

“Proud to be a part of ncass Excellent service”

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Posted 4 months ago

“We had a business idea and had no clue how to execute it, so that’s when we called NCASS. They gave us all the info we needed in order to start our business, which empowered us to achieve our dream. Their help has been invaluable to our business - their team are incredibly friendly and gave us so much of their time. We are so grateful for their service, and would recommend their membership to anyone, even if you’ve been in the food business for years! Emily, Co-Founder of Jeco Bowl”

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Posted 4 months ago

“I like everything about NCASS except I wish they offered more for Northern Ireland members. Everything seems geared for members in England.”

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Posted 5 months ago

“All I can say is very helpful and understanding everything you need”

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Posted 5 months ago

“Becky Gordon was BRILLIANT and very helpful with every part of the business side and made the process enjoyable. Thank you, from Des of The Hungry Penguin Pancake company.”

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Posted 5 months ago

“All I can say is very helpful and understanding everything you need”

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Posted 5 months ago

“When we started our little mobile bar business we didn’t know what we where doing on the paperwork side. NCASS helped us and provided all we needed to get started and be compliant. Can’t thank them enough for the help they have given us over the past year.”

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Posted 5 months ago

“Best service! Very helpful and knowledgeable! Money best spent!”

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Posted 5 months ago

“Always helpful and great to have the legal documents we require as a business to hand”

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Posted 5 months ago

“NCASS helped us set up our business in 2019 and gave us the confidence to get going. They are always on hand for any questions, no matter how small :-)”

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Posted 5 months ago

“We had been using NCASS Due Deligence alongside SFBB for many years, however we have found all the paperwork in NCASS Due Deligence suits our business better. We had a recent food hygiene inspection and the EHO recommended we stick to just NCASS’ Due Deligence pack as it’s easier to understand and navigate. She literally swore by it! We passed our inspection with a 5 rating as a result.”

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Posted 5 months ago

“Happy to renew our membership - NCASS provides good all round advice for mobile caterers. Particularly like the systems in place for sharing our legal paperwork with show organisers.”

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Posted 5 months ago

“Finally received my renewal membership pack a week after my payment for renewal. Courier left it in my pub garden in the rain when were actually open!!!! No Bookers £100 voucher enclosed as clearly advertised in their membership part of their website and no explanation why it wasn't in the pack I have finally received. Contacted them to find out they don't have any available due to the ones in stock only being valid to the end of February 2022. Told one would be sent out once they had got more in stock. No date when this would be....... Been a member for 5 years and not very impressed with the lack of customer service.”

Helpful Report

Posted 5 months ago

Hi David, Thanks for the review, I have had a look into this for you to see if we can improve our services. We have also tried to contact you to resolve, but haven't been successful. Unfortunately, we don't have power over where couriers leave members' packs. As much as we ask them not to leave packs in the rain, it does occasionally happen sadly. Please let us know if your pack was damaged at all and we can certainly replace it for you. Regarding the Booker voucher, we are very sorry that you have not received that yet. We are certainly planning on sending one to you and all of our members renewing in February as soon as we receive them from Booker. Please don't worry, we haven't forgotten to give it to you! We just didn't feel it would be fair to give you a voucher that expires this month. Unfortunately as we're waiting for the vouchers from Booker, we don't have a date yet as to when we'll receive those, but we've been assured we will have them within a month. Of course, as soon as we get them, it will be our first priority to get them out to our members. I hope this helps, please don't hesitate to give us a call on 0300 124 6866 if you need any help in the future. Thanks, Lydia NCASS Lead Account Manager

Posted 5 months ago

“Not received my new membership letter or folder despite my account having been renewed. Bit cart before horse!”

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Posted 5 months ago

Hi David, Thanks for the review, we take all feedback seriously so have looked into this for you. We allow 2 working days after your membership renews before we send any documents out to you in order to give you time to complete your Risk Assessments on your control panel. It looks like this review was left 1 working day after your membership was renewed. We've tried to reach out to you and have confirmed your pack reached you within 3 working days of your renewal. Please don't hesitate to get in touch if you would like documents quicker in the future, we'd be happy to make a note on your account for future reference. Thanks, Lydia NCASS Lead Account Manager

Posted 5 months ago

“LOVE WHAT YOU DO BUT PLEASE PLEASE PLEASE UPDATE YOUR WEBSITE....!”

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Posted 5 months ago

NCASS is rated 4.8 based on 1,046 reviews