Panda London Reviews

Name: Panda London
Rating: 4.85

4.9 Rating 9,589 Reviews

97 %

of reviewers recommend Panda London

4.9

Based on 9,589 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

02089355380

Email:

info@pandalondon.com

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Panda London 5 star review on 28th June 2025

116

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really comfy , quick delivery”

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“Super quick delivery, helpful customer service. The bamboo mattress topper was recommended to me and both my husband and I find topper really comfortable it helps relieve my backache. Thank you Panda.”

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“Ordered Friday afternoon delivered Saturday before lunchtime. Great delivery time”

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“I received my topper in less than 24hrs from the order, that was exceptional service. I have been struggling with a very hard mattress and had bought all different toppers with no luck. Every morning I wake up in constant pain everywhere especially my neck. I had a chat online with Panda London customer service and he was great answering all my questions, and believe me, I have lots as I have bought so many different toppers. I received it yesterday morning, unrolled it and left it on top of my mattress for 12hrs to settle. Well, let’s keep fingers crossed, I had a great night, did not wake up during the night in pain and feel very good this morning. The 30 days free return is a great selling point as it gives me that piece of mind in case the topper doesn’t work on a long run, so far I am confident and very pleased with my purchase. Thank you”

Helpful Report

Hello, Thank you for your fantastic review! We are so thrilled to hear about your entire experience! Getting your topper delivered so quickly is great, and we're glad you had a very helpful chat with our customer service team beforehand. Sweet dreams, Panda Team

“Bought the single mattress topper for my son to take to university, it is a fantastic quality and very comfortable, will be purchasing one for my youngest son for his bed at home”

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“Great product and excellent service.”

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“Purchase 2 matresss toppers to use in our caravan. The fit perfectly and are extremely comfortable”

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“I have several pillows and toppers. In fact, all my beds have them and they are a dream to sleep on. No more stiff hips or neck. Thanks Panda.”

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“We bought a Panda mattress topper after seeing a Which? report online. It's early days but we're looking forward to improved comfort. The topper was delivered promptly as described.”

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“I randomly found Panda an a general internet search for a mattress topper. The instructions are straight forward to get it to life. I basically just stripped the bed when I got up, unwrapped the topper as per instructions and left it alone until bedtime to settle. There were two fold lines which I was a bit worried about but by bedtime I just smoothed these away and all was good. It really does give you extra comfort. I like a firm mattress and the softness of the topper complimented it and I have a had a lovely first nights sleep on it. I would definitely recommend.”

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“We have slept on the mattress topper for 2 nights and so far have found it extremely comfortable. I purchased the topper for a new mattress which we found to be a little soft. The panda mattress topper has made all the difference, it now feels so much more supportive. Thank you Panda.”

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“Excellent communications, speedy delivery with updates and very pleased with mattress topper.”

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“Very happy with mattress topper, big improvement feeling so much comfier in bed now .No problems encountered and fast delivery.”

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Hello, Thank you for your review! We are so pleased to hear you're very happy with your new mattress topper. It's wonderful that it has made such a big improvemen. We're also glad you experienced fast delivery and encountered no issues! Sweet dreams, Panda Team

“Excellent product with great delivery and packaging.”

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“Panda London website was easy to use, with good price and very efficient delivery by DPD”

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“Brilliant punctual delivery and a great product”

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“As a side sleep who has put with with sore neck etc for years I took the plunge and researched pillows. One recommendation was Panda and after reading reviews decided to buy the memory foam pillow (the fact there is a 30 night trail, free delivery and a 10 year guarantee was a big bonus). Love the pillow, no neck pain since using it, and even looking at getting one for my son.”

Helpful Report

Hello Sally, Thank you for your fantastic review! We are so thrilled that you took the plunge and chose the Panda pillow! It's wonderful to hear that as a side sleeper who has dealt with pain for years, you've found the perfect support. It's the ultimate compliment that you're already considering one for your son! Sweet dreams, Panda Team

“Quick easy to order. Delivered promptly. Well packaged but easy to unpack . Not slept upon it yet but looking forward to a good nights sleep”

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“This is my second mattress topper from Panda. The first at my old house on my previous bed and now a second purchase for a new bed in my new home. Other foam toppers don’t give the same support where I am quite bony and mattresses normally give my bones aches and pains. This topper is the best I’ve found and all whilst not being too deep so bedding fits over very well. Happy with my second purchase so far.”

Helpful Report

Hello Emma, Thank you for your fantastic review! We are thrilled to welcome you back for your second topper purchase in your new home! It's wonderful to know that our unique design provides the superior comfort and necessary relief for pressure points and aches that you couldn't find with other options. Sweet dreams, Panda Team

“Great company, great product , very satisfied with the whole process.”

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Panda London is rated 4.9 based on 9,589 reviews