Panda London Reviews

Name: Panda London
Rating: 4.85

4.9 Rating 9,599 Reviews

97 %

of reviewers recommend Panda London

4.9

Based on 9,599 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

02089355380

Email:

info@pandalondon.com

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Panda London 5 star review on 23rd November 2025

Panda London 5 star review on 28th June 2025

117

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It is a very good product. The delivery was super quick and we are delighted to have a 10 year guarantee.”

Helpful Report

“Very good customer service with prompt delivery”

Helpful Report

Hello, Thank you for your feedback! We strive to provide both exceptional customer service and prompt delivery to ensure a smooth experience from start to finish. Sweet dreams, Panda Team

“The website and telephone help-line were both good to excellent, so was the quick arrival of the mattress topper. It solved the problem of a new too-firm mattress as I needed it to. However I should have been glad to get something with a bit more resistance although the video demonstration was the give-away; I found it hard to believe that anyone would want anything so squishy. Having since read the cleaning instructions, which are a bit daunting, as well as wanting more resistance I have now introduced a double cotton duvet cover between the topper and my sheet and that works pretty well, well enough for me not to return the topper. In due course, when the mattress beds in properly, I am hoping to do without the topper at all. I find it comfortable in warmer weather.”

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“Confront is key and it appears to have it”

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“I have given only 4 stars because I've only just received my Panda mattress topper.....it's currently progressing through its 12 hour 'expansion cycle' upstairs! So I cannot yet comment on its comfort, but the 'next day' delivery promise proved correct (even though I ordered it on a Sunday), and the service I have experienced so far has totally efficient.”

Helpful Report

Hello there, Thank you for your review! We appreciate you sharing your initial experience with Panda so far. We understand you've just received your Panda mattress topper and it's currently expanding. We're excited for you to experience the comfort it has to offer! Sweet dreams, Panda Team

“The first order from Costco on 02/06/2024 did not arrive - 15503166116641K. I contacted Costco who did a great job of sorting this out ref 16713167 and a mattress topper arrived on 12/06/2024 ref 1550 3166 118 127 O. So far so good, but only used one night as I had to leave it to expand as per the leaflet.”

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“The service and delivery was amazingly good. Yes there was a strange smell at first but that is wearing off . It is soft but I am quite light and therefore don't sink into it I guess. Overall I am extremely satisfied with my purchase.”

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“Easy buying experience. looks well made and feels quality. Competitive price”

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“Quick delivery and a great price - ordered via Costco. Very pleased to find a mattress topper in Small Double size which is just right for my sofa bed and made it so much more comfortable.”

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“Great mattress cover already owned by our daughter, that’s why we bought one. Would have given a 5, but had issues getting the offer price (discounted). This was eventually resolved. Two nights on it and it is very comfortable”

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“Good value for money, prompt delivery”

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“Only just arrived and rolled out awaiting for it to expand! The quality is amazing and packaging really nice.”

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“Only used for a few nights but so far happy with product.”

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“I am very pleased with my mattress topper purchase. Really feel refreshed in the morning.”

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Hello there, Thank you for the feedback! It's great to hear you're pleased with your Panda topper! Waking up feeling refreshed is a fantastic benefit, and we're glad ours is contributing to a better night's sleep for you. Sweet dreams, Panda Team

“Happy so far”

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“………… ……………”

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“Haven’t yet used it, just registering as required. I don’t usually have to use a product before registering.”

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“Bought panda mattress topper from Dunelm. Had a brilliant nights sleep on it. It is so comfy. Good price quick delivery.”

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“Good and prompt deliveries for every item so far. Have only received Hybrid Pillow today so hope it lives up to expectations. I have already commented on mattress topper & pillow. Best wishes, Geof.”

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“After buying an expensive mattress( £1,500) and it not being comfortable at all for both me and my husband the Panda topper as made a big difference to me especially for being comfortable and my husband is sleeping better”

Helpful Report

Hello Joy, Thank you for the feedback! Knowing the topper has made a big difference in your comfort and even improved your husband's sleep is fantastic! We design our toppers to be compatible with a variety of mattresses, offering an extra layer of pressure relief and support. It sounds like yours is the perfect solution! Sweet dreams, Panda Team

Panda London is rated 4.9 based on 9,599 reviews