“Disappointed. The bag has no depth to unable a number of books in the bag before the clasp won't fold over properly. I bought the bag for my great nephew who I take to the library. We like to get a variety of books generally around eight at a time. The books vary in size and we have found it a problem to close the bag. I think the bag needs more depth and also to be larger for the money. Even his name is not straight and it only has four characters! Loved the fabric design though.”
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers. If you’d like to discuss your experience further, please feel free to send an email to support@my1styears.com with the subject 'Review - Aleksandra'
Sincerely, Aleksandra from the My 1st Years Management Team
“Bag was ok quality but tiny - nothing like the image shows of it on a 6 year old. Quite disappointed as wanted a larger backpack and this would really only hold a toy. Wrote to 1st years and they wouldn’t help at all so that was also pretty disappointing.”
Hi, thank you for your feedback. We’re sorry to hear that the backpack did not meet your expectations regarding size.
Please note that we provide detailed sizing information in the product description to help customers choose the right item. We appreciate your comments and will review how we can make this information clearer to avoid any confusion in the future.
Best regards, Aleksandra, Management Team, My 1st Years
“Very basic, I am disappointed in this toy. If I hadn’t got the child’s name on it I would return it! You are paying for the name Peter Rabbit, this toy looks better in the pictures. My husband could have made this probably better.”
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers. If you’d like to discuss your experience further, please feel free to send an email to support@my1styears.com with the subject 'Review - Aleksandra'
Sincerely, Aleksandra from the My 1st Years Management Team
“Two fairly poor experiences. A while back I ordered a bag , it arrived with the a loose zip, I didn’t want it to be sent back to landfill so I kept it and fixed it myself, I was offered a £5 gift card but I don’t think I used it. Second experience, a present for a baby shower, arrived a day late, too late for me to take, so I had to post it on, but the green ‘gift box’ was completely damaged so I had to repack it too :( offered £5 gift card but I won’t attempt it a third time”
Hi, thank you for taking the time to share your feedback, and we’re truly sorry to hear about your experiences.
We appreciate you choosing to keep and repair the first item rather than returning it, and we regret that the second order arrived too late and with a damaged gift box. We did offer a replacement box to make things right, and we’re sorry this wasn’t something you wanted to pursue.
Please note that our standard delivery service is not guaranteed for a specific date, and while we always aim to deliver on time, occasional delays can happen, especially during busy periods. We understand how frustrating this must have been for a time-sensitive gift.
We appreciate your previous support and are sorry we didn’t meet your expectations this time.
Best regards, Aleksandra, Management Team, My 1st Years
“I ordered Father’s Day gifts to celebrate my son’s grandads as this was the first Father’s Day. The gifts came and were very very cheap quality, the cards I ordered weren’t on photo paper, it looked like I had printed them myself not bought through a company. The personalisation was limited to a certain no. of characters which meant I had to get creative with how I put the name on the gifts as there wasn’t room. I ordered the tee bag and golf towel but I didn’t realise there were no tees inside, I haven’t looked back at the description, however, it was not obvious when I ordered. So in conclusion, very disappointed! Especially as I was so excited to give our dads a thoughtful gift from their 5 week old grandson.”
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers. If you’d like to discuss your experience further, please feel free to send an email to support@my1styears.com with the subject 'Review - Aleksandra'
Sincerely, Aleksandra from the My 1st Years Management Team
“Items ordered for a gift were nice - however, they didn’t arrive within the delivery window that was given at point of purchase.
If the delivery was going to take longer than advertised I would have shopped elsewhere to ensure I had the gift in time for a birthday party.
When contacting the customer service team the response was not the most helpful either.. and they also didn’t respond within their advertised response time.”
Hi, thank you for your feedback, and we're really pleased to hear you were happy with the items themselves. We're truly sorry the delivery didn’t arrive within the expected timeframe and that your experience with our customer service didn’t meet your expectations.
We completely understand how disappointing it must have been, especially when the items were intended as a gift. While our standard delivery service is not guaranteed, as outlined in our terms and conditions, we absolutely recognise how important timely delivery is, particularly for special occasions.
We’ll be sure to pass your feedback on to both our customer service and logistics teams, as we're always working to improve our processes. Thank you again for taking the time to share your experience.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers. If you’d like to discuss your experience further, please feel free to send an email to support@my1styears.com with the subject 'Review - Aleksandra'
Sincerely, Aleksandra from the My 1st Years Management Team
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers. If you’d like to discuss your experience further, please feel free to send an email to support@my1styears.com with the subject 'Review - Aleksandra'
Sincerely, Aleksandra from the My 1st Years Management Team
Hi, thank you for your feedback. We’re so glad to hear you liked the bag, though we’re sorry to hear it felt smaller than expected.
We do provide the full measurements on the product page to help guide sizing, but we completely understand your disappointment, especially since personalised items can't be returned. Your feedback is valuable, and we’ll continue to review how we present product information to make it as clear and helpful as possible.
Best regards, Aleksandra, Management Team, My 1st Years
“The farm shape sorter toy and book seemed lovely but I was really disappointed that the my first years green box it was sent with was too small for the items?? As this was a gift I did not want to unpack the toy from the original packaging and have never been expected to do that with any other purchase to try get it to fit. Was such a shame.”
Hi, thank you for your feedback, and we’re really sorry to hear about your disappointment with the gift packaging.
Unfortunately, we don’t currently offer a larger gift box for that particular item, which we understand can be frustrating especially when giving it as a gift. We completely appreciate your concerns, and we’ll be passing your feedback on to our team for review as we continue to improve our packaging options.
We’re glad to hear you liked the toy and book themselves, and we truly appreciate you taking the time to share your experience.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers. If you’d like to discuss your experience further, please feel free to send an email to support@my1styears.com with the subject 'Review - Aleksandra'
Sincerely, Aleksandra from the My 1st Years Management Team
“Lovely Toybox, however upsetting because it has many imperfections such as chips in the paint and incorrect screw holes drilled. Still a beautiful toybox though shame it’s already personalised and a gift I need this week or I’d return.”
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers. If you’d like to discuss your experience further, please feel free to send an email to support@my1styears.com with the subject 'Review - Aleksandra'
Sincerely, Aleksandra from the My 1st Years Management Team
“I have ordered from my 1st years many times and have been happy with the products but this time the gift box the product came in was torn. Whilst l'm happy with the product itself, l'm very disappointed with the box as this is a gift for someone and the box adds a special touch to these products.”
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers. If you’d like to discuss your experience further, please feel free to send an email to support@my1styears.com with the subject 'Review - Aleksandra'
Sincerely, Aleksandra from the My 1st Years Management Team
Hi, we sincerely apologise for the delay in getting your order to you. The delay was due to a high volume of orders, but we’re happy to let you know we’re back on track now. We truly appreciate your understanding and your support.
If you’d like to discuss your experience further, please feel free to email us at support@my1styears.com with the subject 'Review - Aleksandra '.
Sincerely, Aleksandra from the My 1st Years Management Team
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers. If you’d like to discuss your experience further, please feel free to send an email to support@my1styears.com with the subject 'Review - Aleksandra'
Sincerely, Aleksandra from the My 1st Years Management Team
“I've ordered a fair few times and whenever I have been given a discount code it never works . Leaving me disappointed and. Paying full price with no perks.”
Hi, Thank you for your continued support and for taking the time to leave your feedback. We’re really sorry to hear you’ve had trouble using discount codes. That’s certainly not the experience we want for our customers. A full list of terms and conditions for promotional codes can be found here: https://www.my1styears.com/terms-and-conditions?_gl=1e4s0og_gcl_au*MTgyMzI5NjE5My4xNzQ1NTc5NzY5
Best regards, Aleksandra, Management Team, My 1st Years
“Complaint sent.
Don’t sign up to this service. Emails every day, take no notice when you unsubscribe never mind how many times you do it.
They ignore email complaints and then continue to email from a no reply account.
Wish I had never bought anything from them. One star for service. Other is for the product.”
