Hi, thank you for taking the time to share your feedback. We sincerely apologise for any inconvenience you may have experienced, and we appreciate the opportunity to address your concerns.
We want to assure you that we take your feedback seriously. Our team is currently investigating the issues you've raised, and we are committed to making the necessary improvements to enhance our service.
We would greatly appreciate the opportunity to discuss your experience further. Would you mind looking into the email I sent recently so we can look into having this resolved offline?
Thanks so much! Aleksandra - My 1st Years Management Team.
“I have left a review re the personalised kite I purchased..it wasn't terribly favourable and hasn't appeared as a review of the product. Therefore it does seem a little pointless to leave you a review that won't be used!”
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers.
Sincerely, Aleksandra from the My 1st Years Management Team
“I bought a few bits from My 1st Years including some personalised baby chino mugs and a backpack. Whilst the mugs were great, the backpack was extremely disappointing. It had lots of threads loose, it was flimsy, much smaller than expected - and just an overall disappointment. For Ā£32, there are lots of much better options. I bought the backpack to use as my sonās nursery bag; his previous one was gifted to us and has lasted over a year even with all the wear and tear that comes with it being a nursery bag (it was extremely sturdy). With the level of flimsiness of this one in mind, I very much doubt that it will withstand the wear and tear in the same way. Extremely disappointing given the high price tag.”
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers. If youād like to discuss your experience further, please feel free to send an email to support@my1styears.com with the subject 'Review - Aleksandra'
Sincerely, Aleksandra from the My 1st Years Management Team
“Can you please provide a customer care number where I can find some assistance? My parcel is stuck at customs at New Delhi for the last 5 days and no information is given as in what is the next steps. Please assist.”
Hi. weāre sorry to see that your order is stuck. Please contact us so we can assist you:
Customer Enquiries
Tel: 020 3857 8008
Email: support@madeyours.com
Thank you for your patience.
Sincerely, Aleksandra from the My 1st Years Management Team
“I expected a high quality for the price but was disappointed with the products, especially the mini backpack. Bunny ear was chopped off at the top and there are loose threads.”
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers. If youād like to discuss your experience further, please feel free to send an email to support@my1styears.com. Thanks!
Sincerely, Aleksandra from the My 1st Years Management Team
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers. If youād like to discuss your experience further, please feel free to send an email to support@my1styears.com
Sincerely, Aleksandra from the My 1st Years Management Team
“The wrong product was sent out to me and they refused to send me the right one until I had, at my own cost (until I requested a prepaid label) and inconvenience, packaged back up the wrong product and they had received it back! So the thing I ordered in time for an important event never made it...
Their customer services was pretty abysmal it was as if I had sent the wrong product out to myself. I won't be rushing to order from them again which is a shame as they have some nice products.”
Hi, weāre very sorry for the frustration and inconvenience caused by sending the wrong product and the delays in getting it replaced. Please rest assured that we have sent out the correct item with personalisation, and we hope it reaches you promptly. We truly appreciate your feedback and are taking it on board to improve our service.
Sincerely, Aleksandra from the My 1st Years Management Team
“Item is really nice quality and as described, but processing of the order took 5 days before it was shipped and I believe it's too long just to personalise a name on a toy. Moreover, I bought a "luxury gift bag" for this as it was meant to be a present and the toy barely fit in the bag, it was just so awkward when I handed it as it looked like I had re-cycled the bag from from something else. I would have expected the size of the gift bag would be sent based on the item purchased, not just a random one, especially considered the price I paid. Not sure I will use this shop again.”
Hi, thank you for your feedback. Weāre glad to hear youāre happy with the quality of the item. Weāre very sorry that the processing time and the fit of the luxury gift bag caused disappointment. Your comments regarding bag sizing and order processing are very helpful, and weāll review them to improve the experience for future customers. We truly appreciate your feedback and hope we can restore your confidence in us in the future.
Sincerely, Aleksandra from the My 1st Years Management Team
“Colour wasn't as shown on website and fabric felt poor quality. I previously got similar from a different website and wish I'd got the same for this gift as it just looks a bit like a old dust cloth”
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers.
Sincerely, Aleksandra from the My 1st Years Management Team
Hi, weāre very sorry to hear of the delay with your order. Please be assured that we dispatched your parcel on time, but unfortunately there have been delays at the customs office, which are outside of our control.
The good news is that the parcel has now arrived in the destination country and should be out for delivery very soon. Thank you for your patience, and we apologise again for the inconvenience caused.
Best regards, Aleksandra, Management Team, My 1st Years
“Iāve bought bags in the past from my 1st years but this time I was so disappointed, the bags themselves where of shein quality and the embroidery was awful, come with loose stitching mismatched font and unrecognisable letters, I did contact my first years and they have agreed to refund me and I sent the items back but Ā£70 for two back packs was a lot to pay and unfortunately the quality was no longer there. Not sure Iāll be a returning customer”
Hi, weāre very sorry to hear about your disappointment with your recent order and the quality concerns you experienced. This is not the standard we aim to deliver, and we appreciate you taking the time to share your feedback. Weāre glad our team was able to arrange a refund for you, and we will be passing your comments on to the relevant department to help us improve.
Best regards, Aleksandra, Management Team, My 1st Years
“Iāve ordered from here over 5 times for my nephew and nieces, mainly the personalised backpacks. First time I ordered personalised dressing grown- I ordered 3 including one for my newborn as it was on sale. I can see why it was on sale , the quality was awful. Looked like stock wouldnāt move due to bad quality material. I would return if I could but had to gift the others as didnāt have time to get another gift. Really disappointed.”
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers.
Sincerely, Aleksandra from the My 1st Years Management Team
“The products are great, but I find your site difficult to navigate and use. I had added a bag to my second order which didn't register at all, and now am without one for the second child and they (and their parents) will receive their presents together. Although I have received several emails about a 15% discount for a second order, I didn't receive this for my second one, nor did I see anywhere where I could cliam it. Not encouraging, I'm afraid.....”
Hi, weāre sorry to hear about the issues you experienced with our website and will pass your feedback on to the relevant team. If you ever have any difficulties using the site or placing an order, please contact our customer service team and weāll be happy to assist you.
Best regards, Aleksandra, Management Team, My 1st Years
“Products very good but communication is poor. Emailed on three separate occasions regarding order to only receive an automated reply after the first email and no further correspondence. No answer from repeated phone calls to āhelp deskā.”
Hi, weāre very sorry to hear that you were unable to get in touch. Iāve tried to locate any emails or phone calls from you, but unfortunately, I havenāt been able to find any information.
We are more than willing to help, and I have emailed you directly so we can resolve this as quickly as possible. Please check your inbox, and we look forward to assisting you.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers. If youād like to discuss your experience further, please feel free to send an email to support@my1styears.com with the subject 'Review - Aleksandra'
Sincerely, Aleksandra from the My 1st Years Management Team
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers.
Sincerely, Aleksandra from the My 1st Years Management Team
Hi, thank you for your feedback. Weāre glad to hear the product itself was fine, but weāre really sorry the gift box arrived damaged. Thatās not the experience we want for our customers.
If youād like a replacement gift box, please donāt hesitate to get in touch with us. Weāll be happy to help make it right.
Best regards, Aleksandra, Management Team, My 1st Years
“I ordered a personalised sofa for my son, delivery was meant to be 5 working days, itās been 9āworking days now and havenāt received it yet! Very disappointed!”
Hi, weāre very sorry for the delay and the inconvenience this caused. Unfortunately, it appears your order was lost in transit, which we completely understand is frustrating. As requested via email, weāve processed a full refund for your order. Please donāt hesitate to reach out if thereās anything else we can do. We truly appreciate your understanding.
Best regards, Aleksandra, Management Team, My 1st Years
“My parcel didnt show up on time so i queried it. I couldnt contact evri personally and it took my 1st years 48 hours to receive the response that they dont know where it is. From here my 1st years were very helpful and offered either a full refund or a re order on express delivery which was promised to be 24 - 48 hours. This ended up being 3 days. I was hapoy to get the product in the end and looks good quality but my nieces present was late.
So overall not happy would only use again if they stopped using evri.
Feel slightly cheated to spend so much on delivery for it to be late. As I said product was great but delivery was terrible and honestly poor of the company not to offer any compensation for this.”
Hi, thank you for taking the time to share your experience. Weāre truly sorry to hear about the delivery issues you faced. We completely understand how frustrating it must have been, especially with it being a gift for your niece and arriving later than expected.
While we're glad to know you were happy with the quality of the product and that our team was able to support you once contacted, we agree that the delivery experience fell short. Your feedback regarding the courier and compensation is taken seriously, and weāre currently reviewing our delivery partners to help prevent situations like this in the future.
Best regards, Aleksandra, Management Team, My 1st Years
“I am very happy with the print but unfortunately the delivery company Evri did not take care with the handling & delivery of my parcel. Despite it saying on the packaging āPlease do not bendā the parcel arrived bent causing a visible crease on the print & the mount.”
Hi, thank you so much for your kind words about the print. Weāre really glad to hear youāre happy with it.
However, weāre very sorry to learn that it arrived damaged due to poor handling during delivery. Thatās incredibly disappointing, especially given the clear 'Do Not Bend' instructions on the packaging, and we completely understand your frustration. We will contact our delivery partner directly so they can look into this further.
Best regards, Aleksandra, Management Team, My 1st Years
